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Identify each stage of the product life cycle and discuss the role of promotion in the four stages of the product life cycle.

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The first stage is introduction.The prim...

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Errors in communication can occur in several ways: (1) the source may not adequately transform the abstract idea into an effective set of symbols; (2) a properly encoded message may be sent through the wrong channel and never make it to the receiver; (3) __________; or (4) feedback may be so delayed or distorted that it is of no use to the sender.


A) in an attempt to be creative,the encoder creates a message with too much noise
B) there is no interest on the part of the receiver because the product itself is inadequate
C) the communications channel is not properly developed
D) the message is considered too ordinary because there is too broad a field of experience
E) the receiver may not properly transform the set of symbols into the correct abstract idea

F) A) and B)
G) A) and C)

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The local radio station broadcast a story about a dry-cleaner it that requested coat donations.The company offered to clean the coats and deliver them to people in need.The various addresses of the dry-cleaner chain were also broadcast so that donations could be dropped off.Since this featured business did not pay for this exposure,it benefited from __________.


A) advertising
B) direct marketing
C) personal selling
D) publicity
E) sales promotion

F) All of the above
G) B) and C)

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The __________ includes advertising,personal selling,sales promotion,public relations,and direct marketing.


A) promotional mix
B) promotion channel
C) communication message
D) marketing matrix
E) media mix

F) D) and E)
G) B) and C)

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What are the strengths/advantages and weaknesses/disadvantages of using personal selling in the promotional mix?

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Personal selling is the two-way flow of ...

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The result of organizations' efforts to create profiles of customers so that direct marketing tools,such as e-mail and catalogs,can be directed at specific customers are referred to as


A) databases.
B) direct order fulfillments.
C) lead generations.
D) first-mover advantages.
E) direct order consignments.

F) A) and B)
G) B) and C)

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  Figure 14-A -According to Figure 14-A above,approximately what percentage of businesses use e-mail as a direct marketing tool? A) less than 10 percent B) 35 percent C) 50 percent D) 70 percent E) over 90 percent Figure 14-A -According to Figure 14-A above,approximately what percentage of businesses use e-mail as a direct marketing tool?


A) less than 10 percent
B) 35 percent
C) 50 percent
D) 70 percent
E) over 90 percent

F) None of the above
G) A) and D)

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Disney uses an integrated marketing communications program (IMC) to promote group travel to its theme parks because


A) its strategy includes using all types of promotional activities that deliver a consistent message.
B) it does not want to reach any member of its target audience more than once to conserve resources.
C) IMC is less expensive than other forms of promotion,such as public service announcements.
D) if it didn't,Disney would have to use indirect personal selling.
E) it is more concerned about frequency of attendance than geographic reach.

F) A) and B)
G) A) and C)

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The billboards that Sony uses to advertise its PlayStation 3 video game console are __________.


A) channels of communication
B) messages
C) noise
D) feedback loops
E) sources

F) C) and D)
G) A) and B)

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Many promotional efforts are focused towards __________,who help coordinate promotional campaigns sponsored by the manufacturer and provide marketing advice and expertise.


A) sales personnel
B) ultimate consumers
C) intermediaries
D) repeat buyers
E) nonprospects

F) A) and E)
G) A) and D)

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Communication is the process of conveying a message to others and it requires six elements.These elements include: a source,a message,a channel of communication,a receiver,and __________.


A) a concept
B) an offer
C) a slogan
D) a brand
E) the processes of encoding and decoding

F) C) and D)
G) A) and D)

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The __________ is defined as the group of prospective buyers toward which a promotion program is directed.


A) directed audience
B) intended audience
C) promotion audience
D) selling audience
E) target audience

F) A) and B)
G) A) and C)

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  Figure 14-1 -Figure 14-1 above depicts the communication process,which consists of ten key elements ( A  through  J ) .The position labeled  D  is referred to as __________. A) encoding B) the message C) decoding D) the fields of experience E) feedback Figure 14-1 -Figure 14-1 above depicts the communication process,which consists of ten key elements ("A" through "J") .The position labeled "D" is referred to as __________.


A) encoding
B) the message
C) decoding
D) the fields of experience
E) feedback

F) B) and E)
G) B) and D)

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