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Online retail purchases by consumers can be the result of several very different approaches,which include: (1) paying dues to become a member of an online discount service; (2) participating in an online auction; (3) going directly to online malls; and (4)


A) becoming a secret shopper.
B) participating in a buying cooperative.
C) using direct selling.
D) using a shopping "bot" to search for a product at the best price.
E) becoming a member of a research group that evaluates new products.

F) C) and D)
G) A) and E)

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A retailer bought a collectible Precious Moments figurine for $26.She sets the initial selling price at $60.The final selling price was $52.What was the original markup?


A) $0
B) $16
C) $26
D) $34
E) $86

F) A) and C)
G) None of the above

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  -Consider the T.J.Maxx HomeGoods photo above.This retailer uses a(n) __________ pricing practice. A) markdown B) maintained markup C) gross margin D) manufactured suggested retail E) off-price retail -Consider the T.J.Maxx HomeGoods photo above.This retailer uses a(n) __________ pricing practice.


A) markdown
B) maintained markup
C) gross margin
D) manufactured suggested retail
E) off-price retail

F) A) and B)
G) A) and C)

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A group of 50 to 150 stores that typically attract customers who live or work within a 5- to 10-mile range,often containing two or three anchor stores is referred to as a(n) __________.


A) power center
B) regional shopping center
C) strip mall
D) central business district
E) urban megacenter

F) B) and E)
G) D) and E)

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Your local Target retailer carries a variety of different items.You can find everything ranging from socks and DVDs to baby items and groceries.This is an example of the __________ carried by Target.


A) breadth of product line
B) depth of product line
C) variety of brand extension
D) breadth of product class
E) product mix

F) B) and C)
G) All of the above

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Staples is a specialty discount retailer that focuses on one type of product-office supplies.Staples is referred to as a


A) hypermarket.
B) superstore.
C) category killer.
D) department store.
E) general merchandise store.

F) A) and D)
G) C) and D)

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  -Consider the Saks Fifth Avenue Off 5<sup>th</sup> photo above.This retailer is an example of a(n) __________. A) hypermarket B) markdown store C) outlet store D) category killer E) warehouse club -Consider the Saks Fifth Avenue Off 5th photo above.This retailer is an example of a(n) __________.


A) hypermarket
B) markdown store
C) outlet store
D) category killer
E) warehouse club

F) A) and B)
G) A) and D)

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Cash and carry wholesalers


A) handle bulky items like lumber,bricks,and telephone poles.
B) handle perishable items like flowers,baked goods,and deli meats.
C) handle office supplies,electrical supplies,hardware products,and groceries.
D) are a kind of full-service wholesaler.
E) lease vending machines to merchants and refill them as needed on a cash only basis.

F) B) and E)
G) B) and D)

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QVC is a television home shopping network.It generates sales of more than $8 billion from its 70 million customers by


A) restricting purchases only through its Mall of America studio.
B) broadcasting live twelve hours a day 365 days a year.
C) offering more than 1,150 products each week.
D) offering overstocked items from retailers at a fraction of the original cost.
E) running live podcasts and live streaming over the Internet

F) A) and B)
G) C) and E)

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Retailing is an important marketing activity.Not only do producers and consumers meet through retailing actions,but retailing also creates __________.


A) the nation's largest source of tax revenues
B) the largest source of charitable contributions
C) limited utilities for consumers
D) customer value
E) a sense of community

F) None of the above
G) A) and E)

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Which of the following statements describes the key difference between merchant wholesalers and agents and brokers?


A) Merchant wholesalers don't perform all channel functions and agents and brokers do.
B) Agents and brokers only deal with consumer channels.
C) Agents and brokers make their profits based on the sales of merchandise they own,while merchant wholesalers make profits based on fees paid for their services.
D) Merchant wholesalers take title to merchandise and agents and brokers do not.
E) Agents and brokers take title to merchandise and merchant wholesalers do not.

F) B) and C)
G) A) and B)

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Online retail purchases by consumers can be the result of several very different approaches,which include: (1) paying dues to become a member of an online discount service; (2) using a shopping "bot" to search for a product at the best price; (3) going directly to online malls; and (4)


A) becoming a member of a research group that evaluates new products.
B) becoming a secret shopper.
C) participating in an online auction.
D) participating in a buying cooperative.
E) using direct selling.

F) A) and E)
G) A) and B)

Correct Answer

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Enterprise car rental agency differentiates itself from other similar agencies by providing a delivery service.This delivery service is particularly valuable to someone who has been left stranded without transportation.By making it easy to rent temporary transportation,Enterprise is emphasizing which utility?


A) form
B) product
C) service
D) possession
E) convenience

F) B) and E)
G) C) and D)

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List the four store locations or settings.How has the location of stores changed over the years?

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Department stores started downtown in mo...

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A wholesaler that carries a narrow range of products and performs all channel functions is referred to as a __________.


A) general merchandise wholesaler
B) truck jobber
C) specialty merchandise wholesaler
D) rack jobber
E) drop shipper

F) B) and E)
G) A) and C)

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The 5.4 million vending machines currently operating in the United States generate more than __________ in annual sales.


A) $359 million
B) $985 million
C) $3.8 billion
D) $19 billion
E) $46 billion

F) B) and C)
G) A) and E)

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Why do retailers like location-based apps such as Foursquare?


A) they use audio and video to communicate a message
B) all consumers demand technology-based offerings today
C) they are free
D) they attract consumers who are not price sensitive
E) they provide an opportunity to personalize offerings to potential customers

F) B) and D)
G) A) and D)

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In the late 1950s,Pierre Martineau described __________ as "the way in which the store is defined in the shopper's mind."


A) size
B) location
C) product mix
D) image
E) anchor store

F) A) and E)
G) A) and D)

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Emphasizing consistently low prices and eliminating most markdowns is referred to as __________.


A) low-margin pricing
B) everyday low pricing
C) everyday fair pricing
D) value-based pricing
E) maintained pricing

F) B) and E)
G) C) and E)

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The degree of service provided to the customer from self-,limited-,and full-service retailers is referred to as __________.


A) involvement
B) level of service
C) service commitment
D) customer obligation
E) degree of commitment

F) C) and E)
G) All of the above

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