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As a general rule,continuous processing systems produce products for a high volume of standardized output.

A) True
B) False

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A job shop processing system generally requires less skilled workers than a continuous processing system.

A) True
B) False

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Which of the following is a suggestion to improve customer perception in services?


A) Start the service positively as customers remember the beginning more
B) If the service is pleasurable,combine the segments
C) If the service is painful,divide it into segments
D) Let customers control part or all of the process
E) Limit interaction between the customer and server.

F) D) and E)
G) None of the above

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Given the following line balance data: Given the following line balance data:    For eight hours of operating time per day and a desired output rate of 960 units per day,what is the minimum number of stations needed to achieve the appropriate cycle time? For eight hours of operating time per day and a desired output rate of 960 units per day,what is the minimum number of stations needed to achieve the appropriate cycle time?

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A company needs to rebalance a product layout for producing a redesigned product.They plan to use the assembly line 6 hours in order to meet projected demand of 2,160 license plates each day.The following table describes the tasks involved in the production of this product: A company needs to rebalance a product layout for producing a redesigned product.They plan to use the assembly line 6 hours in order to meet projected demand of 2,160 license plates each day.The following table describes the tasks involved in the production of this product:   Without regard to projected demand,what is the minimum possible cycle time for this assembly line? A) 0 seconds B) 3 seconds C) 9 seconds D) 10 seconds E) 28 seconds Without regard to projected demand,what is the minimum possible cycle time for this assembly line?


A) 0 seconds
B) 3 seconds
C) 9 seconds
D) 10 seconds
E) 28 seconds

F) C) and D)
G) A) and B)

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Flexible automation consists of high-cost specialized equipment designed for a fixed sequence of operations.

A) True
B) False

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In general,batch process systems require a more skilled and flexible workforce than job shops because batch processes produce more varied goods and services.

A) True
B) False

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Given the following process layout data for locating four departments (A,B,C,and D)in four areas (1,2,3,and 4): Given the following process layout data for locating four departments (A,B,C,and D)in four areas (1,2,3,and 4):    If departments A through D were to be located in areas 1 through 4,respectively,what would be the total distance loads would be moved each month? If departments A through D were to be located in areas 1 through 4,respectively,what would be the total distance loads would be moved each month?

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Which of the following is not associated with service process design rather than the design of manufacturing processes?


A) Involves the flow of customers or something belonging to customers
B) Needs to consider the extent of customer contact required
C) Involves process flow diagrams,also known as service blueprinting
D) Identifies potential failure points in the process
E) Location of departments,work centres or equipment in the facility/factory/plant.

F) C) and D)
G) B) and D)

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Which of the following is not true about process layouts when they are compared to product layouts?


A) Lower maintenance costs
B) Easier routing and scheduling
C) Less investment in spare parts
D) Less specialized equipment
E) Common in services.

F) B) and C)
G) A) and D)

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Product layouts can more easily adapt to variations in product requirements than process layouts can.

A) True
B) False

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Given the following line balance data: Given the following line balance data:    What is the appropriate cycle time for eight hours of operating time per day and a desired output rate of 960 units per day? What is the appropriate cycle time for eight hours of operating time per day and a desired output rate of 960 units per day?

Correct Answer

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An assembly line that has a percentage idle time of zero means the line is perfectly balanced.

A) True
B) False

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QRS Corp.is designing a product layout for a new product.They plan to use this production line ten hours a day in order to meet forecasted demand of 900 units per day.The following table describes the tasks necessary to produce this product: QRS Corp.is designing a product layout for a new product.They plan to use this production line ten hours a day in order to meet forecasted demand of 900 units per day.The following table describes the tasks necessary to produce this product:   For output to equal forecasted demand,what will be the second task performed at the second workstation of the production line that uses the fewest number of stations? A) A B) B C) C D) D E) E For output to equal forecasted demand,what will be the second task performed at the second workstation of the production line that uses the fewest number of stations?


A) A
B) B
C) C
D) D
E) E

F) C) and E)
G) None of the above

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A company is designing a product layout for a new product.It plans to use this production line eight hours a day in order to meet projected demand of 480 units per day.The tasks necessary to produce this product: A company is designing a product layout for a new product.It plans to use this production line eight hours a day in order to meet projected demand of 480 units per day.The tasks necessary to produce this product:   If the company desires that output rate equal demand,what would the percentage idle time of this line be with the minimum number of workstations? A) 0% B) 7.5% C) 1% D) 12.5% E) 10% If the company desires that output rate equal demand,what would the percentage idle time of this line be with the minimum number of workstations?


A) 0%
B) 7.5%
C) 1%
D) 12.5%
E) 10%

F) B) and D)
G) A) and E)

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Cellular layouts are like miniature versions of product layouts.

A) True
B) False

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The use of operational processes is intermittent in the case of batch processing.

A) True
B) False

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Which term is most closely associated with cellular layout?


A) Part families
B) Assembly line
C) Robotics
D) CIM
E) IDEF

F) B) and C)
G) A) and E)

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N/C machines are best used in cases with all of the following characteristics EXCEPT:


A) mistakes are costly.
B) changes in design are infrequent.
C) parts are processed in small batches.
D) close tolerances are required.

E) A) and C)
F) B) and D)

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Heuristic approaches to line balancing guarantee an optimal solution.

A) True
B) False

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