Question 1

Which of the following most likely makes up the evaluative component of listening skills?

Accepted Answer

A)  knowing how well one can paraphrase a sender's message
B)  knowing what nonverbal signals to send
C)  correctly interpreting a sender's nonverbal signals
D)  identifying individuals who are likely to send nonverbal signalsE) A) and D)
F) All of the above

Question 2

Bass has defined communication effectiveness as the degree to which someone tells others something and ensures that they understand what was said.

Accepted Answer

A) True 
 B)False

Question 3

Leaders are likely to encourage creativity in their organizations by delegating authority and empowering followers to take risks.

Accepted Answer

A) True 
 B)False

Question 4

The degree to which someone tells others something and ensures that they understand what was said is called

Accepted Answer

A)  active communication.
B)  expression effectiveness.
C)  the intention component.
D)  communication effectiveness.E) All of the above
F) C) and D)

Question 5

Which of the following statements is most likely true about defensiveness?

Accepted Answer

A)  It discourages subordinates to act like a leader.
B)  It occurs when someone feels threatened.
C)  It strengthens a person's ability to constructively use information.
D)  It helps leaders empathize with how they and their policies are seen by subordinates.E) A) and B)
F) A) and C)

Question 6

There is a rule of thumb that says leaders should praise followers in public and punish them in private.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following terms is best described as avoiding interpersonal conflict entirely either by giving up and giving in or by expressing one's needs in an apologetic,self-effacing way?

Accepted Answer

A)  mindfulness
B)  agreeableness
C)  acquiescence
D)  introversionE) B) and D)
F) A) and B)

Question 8

The best listeners are passive listeners because they do not interrupt the speaker.

Accepted Answer

A) True 
 B)False

Question 9

In the context of choosing an appropriate context and medium,oral communication is ideal when

Accepted Answer

A)  the personalized aspect needs to be ignored.
B)  leaders need to share their transitory feelings with subordinates.
C)  communication needs to be two-way.
D)  leaders need a record of the communication.E) A) and B)
F) A) and C)

Question 10

Meetings should only be called if the potential benefits outweigh the costs.

Accepted Answer

A) True 
 B)False

Question 11

Leadership credos are personal and are closely linked with a leader's values-a credo should describe what the leader believes in and will or will not stand for.

Accepted Answer

A) True 
 B)False

Question 12

In a systems view of communication,identify the immediate next step after "expression."

Accepted Answer

A)  intention
B)  reception
C)  interpretation
D)  feedbackE) All of the above
F) A) and C)

Question 13

The Abilene paradox occurs when leaders are assertive with friends and peers.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following would be best for managing stress?

Accepted Answer

A)  trying to breathe in a shallow manner
B)  using progressive muscle relaxation techniques
C)  consuming regular amounts of alcohol with peers
D)  avoiding discussions about work with family membersE) A) and B)
F) B) and C)

Question 15

A way to maximize the benefits of a meeting is to

Accepted Answer

A)  pick a time and place as convenient as possible for all participants.
B)  encourage participation.
C)  stick to the agenda.
D)  provide pertinent reports and support materials to all participants.E) C) and D)
F) A) and B)

Question 16

The first stage of problem solving is to analyze the causes of a problem.

Accepted Answer

A) True 
 B)False

Question 17

While listening,a valuable way to actively interpret what the sender is saying is to paraphrase the sender's message.

Accepted Answer

A) True 
 B)False

Question 18

Stress has only negative implications on an individual's health and work.

Accepted Answer

A) True 
 B)False

Question 19

Employees working for leaders they think are credible are highly likely to work long hours.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following would most likely result from too much stress?

Accepted Answer

A)  low employee turnover
B)  lnadequate communication
C)  reduced job performance
D)  increased level of passive listeningE) All of the above
F) A) and B)

Exam 8: Skills for Building Personal Credibility and Influencing Others

While listening,a valuable way to actively interpret what the sender is saying is to paraphrase the sender's message.

Correct AnswerverifiedShow Answer

The first stage of problem solving is to analyze the causes of a problem.

Correct AnswerverifiedShow Answer

In a systems view of communication,identify the immediate next step after "expression."

Correct AnswerverifiedShow Answer

Which of the following would most likely result from too much stress?

Correct AnswerverifiedShow Answer

The best listeners are passive listeners because they do not interrupt the speaker.

Correct AnswerverifiedShow Answer

Stress has only negative implications on an individual's health and work.

Correct AnswerverifiedShow Answer

Bass has defined communication effectiveness as the degree to which someone tells others something and ensures that they understand what was said.

Correct AnswerverifiedShow Answer

Which of the following statements is most likely true about defensiveness?

Correct AnswerverifiedShow Answer

Meetings should only be called if the potential benefits outweigh the costs.

Correct AnswerverifiedShow Answer

In the context of choosing an appropriate context and medium,oral communication is ideal when

Correct AnswerverifiedShow Answer

Leadership credos are personal and are closely linked with a leader's values-a credo should describe what the leader believes in and will or will not stand for.

Correct AnswerverifiedShow Answer

Leaders are likely to encourage creativity in their organizations by delegating authority and empowering followers to take risks.

Correct AnswerverifiedShow Answer

Employees working for leaders they think are credible are highly likely to work long hours.

Correct AnswerverifiedShow Answer

There is a rule of thumb that says leaders should praise followers in public and punish them in private.

Correct AnswerverifiedShow Answer

Which of the following terms is best described as avoiding interpersonal conflict entirely either by giving up and giving in or by expressing one's needs in an apologetic,self-effacing way?

Correct AnswerverifiedShow Answer

A way to maximize the benefits of a meeting is to

Correct AnswerverifiedShow Answer

Which of the following would be best for managing stress?

Correct AnswerverifiedShow Answer

The Abilene paradox occurs when leaders are assertive with friends and peers.

Correct AnswerverifiedShow Answer

Which of the following most likely makes up the evaluative component of listening skills?

Correct AnswerverifiedShow Answer

The degree to which someone tells others something and ensures that they understand what was said is called

Correct AnswerverifiedShow Answer

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