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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 71

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On-site haircuts and free breakfasts are examples of soft benefits some firms provide for employees.

A) True
B) False

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Question 72

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Highly compensated executives sometimes prefer fringe benefits such as club memberships,company cars,and more vacation time,as opposed to higher salaries because most often these benefits are not taxable income.

A) True
B) False

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Question 73

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A performance appraisal provides an opportunity for employees to make suggestions about how a particular task could be better performed.

The _____________ is an evaluation of the performance level of employees against established standards to make decisions about promotions,compensation,additional training,or firing.

Airlines,banks,hospitals and many other service organizations are so labor intensive that the cost of labor is their primary cost of operations.

In the Legal Briefcase box titled,"The Million Woman Suit Against Walmart," women sued Walmart because of:

Jim Marlowe currently holds the position of assistant manager in his firm's credit department.He works closely with a more experienced manager to learn how to perform all of the functions involved in credit management.Jim believes he will soon be experienced enough to take over a senior position in his department.Jim has the benefit of serving as an understudy.

Sonny Skies is in his late fifties and loves his work as a pilot for a major airline.He wants to continue working for many more years.The Age Discrimination in Employment Act provides Sonny with the right to keep his job as long as his company is financially sound and he does not commit a felony.

A job specification is a statement of the job itself,while a job description is a statement about the person who does the job.

__________ workers have a higher skill level than their current job requires.

According to the Spotlight on Small Business box in Chapter 11,which of the following strategies can be used to attract qualified employees to work for a small business?

Trial periods are an effective method of reducing the firm's turnover costs.

Essentially,the steps of the human resource plan require the HR professional to 1)take inventory of the type of workers including the skills of the workers)that the business already has,in order to determine if it has the most up to date workforce for its needs;he/she then proceeds with 2)analyzing each job;3)forecasting the firm's requirements for various job titles;and 4)making a determination of the future supply of skilled labor available to meet the demands of the business.Lastly,the HR professional 5)develops a human resource strategic plan.

Fleesum recently began using cross-functional teams.Dee wants to make sure the teams collaborate effectively,but also wants to avoid stifling individual initiative.One method she could use to achieve this goal would be to:

In a _____________ arrangement two part-time employees fill one full-time job.

During her annual review,Rhonda admitted to her supervisor that she is more productive in a quieter environment.The openness of her office setting and the recent increase in staff that came to her for training made it difficult for Rhonda to process as many insurance claims in one day as she had accomplished in the past.The supervisor agreed to move Rhonda's desk to the back of the office,and create a barrier with plants.The supervisor would take a more active role in training new employees,so they would not be coming to Rhonda with questions.In HR,we refer to this action as creating __________________.

An employment appraisal may include a 360-degree review,which is an appraisal that includes job-related and non-job-related comments from a range of employees.

Which of the following statements about how current HR law views disabilities is accurate?

Which of the following statements about human resource management opportunities and challenges is most accurate?

_____________ is the process of evaluating human resource needs and then recruiting,selecting,developing,motivating,evaluating,compensating,and scheduling employees to achieve organizational goals.