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Exam 7: Management and Leadership

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Question 151

True/False

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Supervisory managers are those who directly oversee the activities of workers and evaluate their daily performance.

A) True
B) False

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Question 152

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As a management function,the main focus of controlling is to keep complete and up-to-date records of the organization's financial transactions for tax and regulatory purposes.

A) True
B) False

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Question 153

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General and divisional managers,plant managers,and deans and department heads at colleges are classified as:

A person who is a good first-line manager is automatically likely to be a good middle or top manager.

When managers identify a market trend that suggests a new opportunity and then devise a strategy to go after this new opportunity,they are involved in the function of:

__________ is choosing among two or more alternatives.

Because of the complex nature of their jobs,top managers spend most of their time developing and using technical skills.

__________ are units within an organization that receive services from other units within the organization.

A statement about why an organization exists and what it is trying to achieve is called the organization's directive.

The Social Media in Business box titled,"Using Social Media to Build Customer Support," reflects upon the use of blogs and Twitter and other social media sources to measure customer satisfaction.Company employees scan various social media to stay current with customer perceptions and complaints.It is important that customers perceive that products and services are meeting or exceeding the standards that companies set.The _____________ of management involves the monitoring of product and service performance.

The experience gained by first-line managers as they perform their jobs enables them to acquire all the skills they will need when promoted to higher levels of management.

One example of tactical planning is setting annual budgets and deciding on other details and activities necessary to meet the strategic objectives.

Despite all of the changes in the business environment,the basic way a manager performs his or her job has remained remarkably constant.