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"I really admire Joel, our team leader," said Jami. "Our team has tough goals to accomplish, and Joel doesn't just supervise us, he


A) oversees our work."
B) does real work."
C) serves as a resource."
D) serves as an advocate."
E) will evaluate the final product."

F) A) and D)
G) A) and E)

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"Getting this new business launched was absolutely a team effort, and clearly a situation of 2 + 2 = 5. Like all of you, I worked a lot harder in this team than I would have alone," said Kayley. Kayley's team members exemplified the social facilitation effect, in which


A) a team member keeps abreast of current developments and informs the team of relevant information.
B) team members are so cooperative that agreeing with one another's opinions and refraining from criticizing others.
C) ideas become norms.
D) teams give direction to the subunits under their jurisdiction.
E) individuals work harder when they are members of a group than when they are working alone.

F) B) and D)
G) A) and C)

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Patrick told his team, "I'm happy to report that we have been approved to earn team rewards that are tied to our team performance. That should increase our


A) motivation!"
B) autonomy!"
C) evaluations!"
D) mediation!"
E) accommodation!"

F) B) and C)
G) C) and E)

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In ________, workers are trained to do all or most of the jobs in the unit, they have no immediate supervisor, and they make decisions previously made by first-line supervisors.


A) traditional work teams
B) quality circles
C) interest groups
D) self-managed teams
E) focus groups

F) C) and E)
G) A) and B)

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At the ________ leadership level, the team leader handles most (if not all) of the leadership duties, including assigning tasks, making and explaining decisions, training team members, and managing members one-on-one.


A) team
B) supervisory
C) participative
D) laissez-faire
E) democratic

F) A) and D)
G) B) and C)

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B

________ are work groups composed of multinational members whose activities span multiple countries.


A) Parallel teams
B) Transnational teams
C) Management teams
D) Focus groups
E) Interest groups

F) A) and B)
G) A) and C)

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The role of a management team is to


A) manufacture, assemble, or sell things.
B) coordinate and provide direction to subunits.
C) develop new products and services.
D) complete work not normally done by the standard structure.
E) follow instructions provided by first-line supervisors.

F) A) and D)
G) A) and E)

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B

"Cynthia, I don't think that your team is quite ready to have independent decision-making authority from 'top to bottom.' I will give you and your team authority to carry out major production activities, but I want you to still rely upon outside support for certain tasks, for example, quality control and maintenance." Cynthia's team will be a(n)


A) quality circle.
B) semiautonomous group.
C) autonomous group.
D) self-designing team.
E) parallel team.

F) None of the above
G) B) and D)

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Bernard Butler, long-time CEO of Broadburn Group, said in his retirement speech, "I am delighted that we have so many young managers in our organization. Teams are prevalent and used to far greater effect than in the past. People are more involved, and they are better ________. Cooperation is higher, and the culture is one of ________, as well as producing."


A) suited for individual work; narrow tasks
B) trained; learning
C) trained; individual rewards
D) suited for individual work; individual rewards
E) trained; narrow tasks

F) A) and E)
G) C) and E)

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In the ________ stage of team development, rules and roles are established that set long-lasting precedents.


A) forming
B) storming
C) norming
D) performing
E) probing

F) A) and B)
G) B) and D)

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________ refers to a team strategy that requires team members to interact frequently with outsiders, diagnose their needs, and experiment with solutions.


A) Gatekeeping
B) Probing
C) Divesting
D) Informing
E) Parading

F) B) and E)
G) B) and C)

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Team-based approaches to work have generated excitement. Used appropriately, teams can be powerfully effective as a(n)


A) start-up to a large corporation.
B) building block for organization structure.
C) award-winning strategy.
D) marketing strategy.
E) alternative to evaluation.

F) A) and E)
G) B) and E)

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David told his subordinate, "Dom, you're level-headed and experienced. That's why I've nominated you to represent our division on a cross-divisional task force team that will study our firm's compensation policy and make recommendations to executive management. This temporary, part-time team is expected to deliver its findings within six months. It is in addition to your regular 'day job.'" Dom will be working in a(n)


A) work team.
B) management team.
C) parallel team.
D) focus group.
E) interest group.

F) All of the above
G) C) and D)

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________ differ from other work teams not only by being multicultural but also often by being geographically dispersed, being psychologically distant.


A) Parallel teams
B) Management teams
C) Transnational teams
D) Focus groups
E) Interest groups

F) A) and D)
G) None of the above

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What are the two primary reasons that make cohesiveness important in teams?

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Cohesiveness is important for two primar...

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"Milton will soon have a new project to manage, and I and many others would like to be assigned to it," said Niles. "He is instituting a critical interview and selection process, ensuring that he gets team members who are top-notch and proud to be selected." By this action, Milton demonstrates that, to build a cohesive and high-performing project team, he intends to


A) build a team as large as possible.
B) serve as an autocratic leader.
C) maintain high entrance and socialization standards.
D) take credit for the team's success.
E) encourage groupthink among his team.

F) C) and D)
G) A) and B)

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In the context of managing lateral relationships, a gatekeeper refers to a team


A) member who perceives that his or her interests are being opposed or negatively affected by another member in the same team.
B) leader who empowers team members to share information and participate in decision making.
C) member who believes that his or her individual contributions are not important for the team.
D) coach who practices supervisory leadership to lead his or her team.
E) member who keeps abreast of current developments and provides the team with relevant information.

F) A) and D)
G) B) and D)

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E

________ is a strong response in which people focus strictly on their own wishes and are unwilling to recognize the other person's concerns.


A) Accommodation
B) Compromise
C) Competing
D) Collaboration
E) Cooperation

F) C) and D)
G) A) and E)

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In the ________ stage of team development, the group channels its energies into executing its tasks.


A) declining
B) norming
C) adjourning
D) storming
E) performing

F) D) and E)
G) B) and C)

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In a traditional work environment,


A) managers and team members jointly determine and plan the work.
B) rewards are based on individual performance.
C) jobs require broad skills and knowledge.
D) employees at all levels are involved in determining best work methods.
E) most information is freely shared at all levels.

F) A) and E)
G) C) and E)

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