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Exam 12: Teamwork

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Question 61

Multiple Choice

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________ would be an ineffective practice in building cohesive teams with high-performance norms.

A) Keeping the team small
B) Being a participative leader
C) Following a high degree of autocratic decision making
D) Publicizing teams' successes and achievements
E) Presenting a challenge from outside the team

F) A) and E)
G) A) and D)

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Question 62

Multiple Choice

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________ occurs when a tightly knit team is so cooperative that agreeing with one another's opinions and refraining from criticizing others' ideas become norms.

A) Constructive disagreement
B) Reverse mentoring
C) Groupthink
D) Cognitive dissonance
E) Brainstorming

F) C) and D)
G) B) and E)

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Question 63

Multiple Choice

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In a new team work environment,

What are the characteristics of a new team environment?

When most people think of teams in organizations, they are thinking of ________ teams.

Among the different working relationships of teams, ________ relationships are created when teams with problems call on centralized sources of expert knowledge.

Teams with both difficult goals and specific incentives to attain them achieve the ________ performance levels.

In ________, members control decisions about and execution of a complete range of tasks-acquiring raw materials and performing operations, quality control, maintenance, and shipping.

In the ________ stage of team development, group members agree on their shared goals and standards, leading to the development of close relationships.

Grace admitted, "My project team never did gel. It seemed as if we were all, as individuals, working for different reasons. Some of us were focused on winning the next award from the client. Some of us were focused on bringing in the current project under budget. Some of us were focused on delivering a quality product regardless of the cost. Some of us wanted to finish on time. Some of us wanted to take as long as necessary to finish with excellence. Some of us wanted to go way beyond the client's contractual requirements." If you were Grace's manager, what would you counsel her to do so that her future teams do not have a similar experience?

________ operate separately from the regular work structure of the firm on a temporary basis.

In the ________ stage of team development, hostilities and conflict arise, and people jockey for positions of power and status.

The function of a task specialist is to

In ________, members often come from different units or jobs and are asked to do work that is not normally done by the standard structure.

An organization has decided to restructure its traditional work environment by adopting team-based approaches to work. How would this affect the organization?

"Vince, thanks! A year ago, you somehow pulled strings with executive management to get me the staff and funding that I needed, and that enabled our team to execute the most successful product development launch that this company has seen. And, more recently, you trumpeted our achievements." Vince knows that an important part of building a cohesive and high-performing team is to

In the context of teams, ________ have no managerial responsibilities.

________ are voluntary groups of people drawn from various production teams who make suggestions about quality but have no authority to make decisions or execute.

________ is a style of dealing with conflict involving cooperation on behalf of the other party but not being assertive about one's own interests.

________ are described as shared beliefs about how people should think and behave.