Question 1

________ is an example of punishment.

Accepted Answer

A)   Giving letters of commendation
B)   Taking an employee off probation
C)   Assigning an unappealing task
D)   Withholding an undesirable consequence
E)   Forgetting to say thanks for a favorF) B) and D)
G) A) and B)

Question 2

David, marketing/sales manager for WTU Corporation, said to his employee, "Gordon, I will be out next week on client business. In my absence, I'd like you to serve as acting manager. On Monday, I'd like you to lead our weekly sales meeting. Also, please assign client contacts to the sales staff for the upcoming trade show. Lastly, decide upon final terms for our contract with Acme Power, and negotiate that contract to closure. I'm glad that I can count on you." In empowering Gordon, David has

Accepted Answer

A)   demonstrated extinction.
B)   shared power.
C)   monopolized power.
D)   personalized power.
E)   centralized power.F) A) and D)
G) A) and C)

Question 3

Select the statement that is true regarding Maslow's need hierarchy.

Accepted Answer

A)   It is a complex and altogether accurate theory of motivation.
B)   It sensitizes managers to the importance of personal growth.
C)   It states that people are motivated to satisfy the higher needs before they try to satisfy the lower needs.
D)   It states that once a need is satisfied, it acts as a powerful motivator.
E)   It postulates that people have three basic sets of needs that can operate simultaneously.F) A) and E)
G) C) and D)

Question 4

Individualized performance goals can create ________ and reduce ________.

Accepted Answer

A)   competition; cooperation
B)   cooperation; competition
C)   achievement; performance
D)   manipulation; performance
E)   achievement; manipulationF) A) and C)
G) A) and D)

Question 5

Briefly describe Edward Thorndike's law of effect.

Accepted Answer

Edward Thorndike formulated the law of e...

Question 6

Horizontal stretch goals

Accepted Answer

A)   are subjective and not objective.
B)   merely exhort employees in general terms to improve performance.
C)   are goals that conflict with people's personal values and interests.
D)   are goals whose primary focus is to protect organizations from being sustainable.
E)   involve people's professional development.F) A) and D)
G) B) and D)

Question 7

________ formulated the law of effect.

Accepted Answer

A)   Edward Thorndike
B)   Abraham Maslow
C)   Peter Drucker
D)   Russell Lincoln Ackoff
E)   Michael PorterF) None of the above
G) A) and C)

Question 8

Jonas, a marketing professional who reports to you, believes that he is capable of meeting his $1 million sales goal this year (expectancy) . And he would truly value the $10,000 bonus (valence)  that he might earn as a result. In the past, your company has failed to pay out promised rewards. Therefore, in accordance with the expectancy theory, he is concerned-and hence demotivated-that

Accepted Answer

A)   his sales goal will be increased next year as a result of this year's success (instrumentality) .
B)   he will run into problems later in the year, resulting in a sales shortfall (instrumentality) .
C)   he will significantly exceed his sales goal (instrumentality) .
D)   the company will not follow through on its commitment to provide a bonus (instrumentality) .
E)   his bonus will not be sufficient to meet his financial commitments (instrumentality) .F) B) and E)
G) C) and E)

Question 9

The need for achievement is important for leaders and managers in all of the following countries EXCEPT

Accepted Answer

A)   the United States.
B)   Great Britain.
C)   Japan.
D)   Canada.
E)   none of these.F) C) and E)
G) C) and D) C

Question 10

________ is the practice of removing or withholding an undesirable consequence.

Accepted Answer

A)   Negative reinforcement
B)   Punishment
C)   Extinction
D)   Increment
E)   EmpowermentF) None of the above
G) A) and C) A

Question 11

________ is the act of changing a task to make it inherently more rewarding, motivating, and satisfying for the people concerned.

Accepted Answer

A)   Task significance
B)   Job enrichment
C)   Task identity
D)   Job enlargement
E)   Halo effectF) B) and E)
G) B) and D)

Question 12

________ goals can shift people away from mediocrity.

Accepted Answer

A)   Meaningful
B)   Stretch
C)   Challenging
D)   Acceptable
E)   SpecificF) B) and E)
G) A) and C)

Question 13

Discuss how employees assess and, if necessary restore, equity.

Accepted Answer

The answer of Discuss how employees assess and, if necessary...

Question 14

Select the statement that is true according to Maslow's need hierarchy.

Accepted Answer

A)   One can never be fully satisfied.
B)   Higher-level needs are more important than lower-level needs.
C)   People are motivated to satisfy lower-level needs before higher-level needs.
D)   Once a need is satisfied, it becomes a powerful motivator.
E)   Unsatisfied needs will not motivate performance.F) A) and B)
G) B) and E)

Question 15

Motivation refers to forces that

Accepted Answer

A)   energize, direct, and sustain a person's efforts.
B)   are acquired through education.
C)   are basically involuntary.
D)   promote groupthink.
E)   reduce group cohesiveness.F) A) and B)
G) A) and D)

Question 16

Organizational behavior modification focuses on influencing behavior.

Accepted Answer

A) True 
 B)False

Question 17

Kobe, the manager at NetTrue Corp., took an employee off probation because of improved performance, illustrating

Accepted Answer

A)   negative reinforcement.
B)   punishment.
C)   extinction.
D)   glass ceiling.
E)   intrinsic reward.F) None of the above
G) A) and C)

Question 18

"I haven't missed a day of work in the past year, and I'm committed to this company, so I determined that a 20 percent salary increase is warranted for reasons of fairness," said Ted to his supervisor. In reply, Liz asked, "How did you determine that a 20 percent salary increase is fair?" If Ted had used equity theory as a basis for his request, he would have replied, "To determine a proper salary increase,

Accepted Answer

A)   I made comparisons with others' salaries."
B)   I demonstrated a positive attitude as expected of me."
C)   I evaluated how much I am respected."
D)   I sought intrinsic rewards for myself."
E)   I sought job enlargement in my position."F) A) and B)
G) A) and E)

Question 19

In the context of Alderfer's ERG theory, existence needs

Accepted Answer

A)   typically involve relationships with other people.
B)   are typically satisfied through the process of mutually sharing thoughts and feelings.
C)   typically motivate people to productively change themselves.
D)   typically motivate people to creatively change their environment.
E)   are typically physiological desires.F) C) and D)
G) A) and C) E

Question 20

In contrast to reinforcement theory, expectancy theory

Accepted Answer

A)   describes the processes by which factors in the work environment affect people's behavior.
B)   considers some of the cognitive processes that go on in people's heads.
C)   focuses on tools such as punishments and extinctions.
D)   does not look at individual performance of employees.
E)   has a positive effect on employee retention.F) A) and B)
G) B) and E)

Exam 11: Motivating People

________ is an example of punishment.

Correct Answer
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Select the statement that is true regarding Maslow's need hierarchy.

Correct Answer
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Individualized performance goals can create and reduce .

Correct Answer
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Briefly describe Edward Thorndike's law of effect.

Correct Answer
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Edward Thorndike formulated the law of e...
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Horizontal stretch goals

Correct Answer
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________ formulated the law of effect.

Correct Answer
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The need for achievement is important for leaders and managers in all of the following countries EXCEPT

Correct Answer
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C

________ is the practice of removing or withholding an undesirable consequence.

Correct Answer
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A

________ is the act of changing a task to make it inherently more rewarding, motivating, and satisfying for the people concerned.

Correct Answer
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________ goals can shift people away from mediocrity.

Correct Answer
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Discuss how employees assess and, if necessary restore, equity.

Correct Answer
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Select the statement that is true according to Maslow's need hierarchy.

Correct Answer
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Motivation refers to forces that

Correct Answer
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Organizational behavior modification focuses on influencing behavior.

Correct Answer
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Kobe, the manager at NetTrue Corp., took an employee off probation because of improved performance, illustrating

Correct Answer
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In the context of Alderfer's ERG theory, existence needs

Correct Answer
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E

In contrast to reinforcement theory, expectancy theory

Correct Answer
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Exam 11: Motivating People

________ is an example of punishment.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Select the statement that is true regarding Maslow's need hierarchy.

Correct AnswerverifiedShow Answer

Individualized performance goals can create ________ and reduce ________.

Correct AnswerverifiedShow Answer

Briefly describe Edward Thorndike's law of effect.

Correct AnswerverifiedEdward Thorndike formulated the law of e...View AnswerShow Answer

Horizontal stretch goals

Correct AnswerverifiedShow Answer

________ formulated the law of effect.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The need for achievement is important for leaders and managers in all of the following countries EXCEPT

Correct AnswerverifiedC

________ is the practice of removing or withholding an undesirable consequence.

Correct AnswerverifiedA

________ is the act of changing a task to make it inherently more rewarding, motivating, and satisfying for the people concerned.

Correct AnswerverifiedShow Answer

________ goals can shift people away from mediocrity.

Correct AnswerverifiedShow Answer

Discuss how employees assess and, if necessary restore, equity.

Correct AnswerverifiedShow Answer

Select the statement that is true according to Maslow's need hierarchy.

Correct AnswerverifiedShow Answer

Motivation refers to forces that

Correct AnswerverifiedShow Answer

Organizational behavior modification focuses on influencing behavior.

Correct AnswerverifiedShow Answer

Kobe, the manager at NetTrue Corp., took an employee off probation because of improved performance, illustrating

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In the context of Alderfer's ERG theory, existence needs

Correct AnswerverifiedE

In contrast to reinforcement theory, expectancy theory

Correct AnswerverifiedShow Answer

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Individualized performance goals can create and reduce .

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Edward Thorndike formulated the law of e...
View Answer

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C

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A

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E

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