Question 1

Rafa was given a surprise $500 bonus and his supervisor told him that if he continued to post numbers as he did that month, he would receive a bonus each month. Rafa was motivated to go all out and do his best every month. This shows the power of

Accepted Answer

A)   positive reinforcement.
B)   hygiene factors.
C)   the glass ceiling.
D)   intrinsic rewards.
E)   the halo effect.F) B) and E)
G) A) and E)

Question 2

Blake racked up three safety violations in one month and was taken off the construction crew and put in the office, meaning he was no longer eligible for overtime. He pled with his boss, saying he needed the money for rent. Citing that Blake's financial situation was not a concern of the company, he was put in the office until he could demonstrate that safety was a priority. This illustrates

Accepted Answer

A)   growth need strength.
B)   punishment.
C)   negative reinforcement.
D)   extinction.
E)   equity theory.F) A) and D)
G) B) and E)

Question 3

Compare and contrast job enlargement, job enrichment, and job rotation. Give an example of each.

Accepted Answer

Job rotation is intended to alleviate bo...

Question 4

Damien, project manager for Telmax Construction, reprimanded his superintendent, "Todd, I'm going to have to write you up for not properly securing yourself on that elevated work site. I've written up others, and the crew will be watching to see what I will do." Todd replied, "C'mon, Damien! I've been up there dozens of times, and we're on a tight schedule. There's no time to fool with every safety procedure." In writing up Todd as he did other employees, Damien was implementing

Accepted Answer

A)   extinction.
B)   procedural justice.
C)   negative reinforcement.
D)   instrumentality.
E)   expectancy.F) None of the above
G) A) and E)

Question 5

Distinguish between positive reinforcement and negative reinforcement. Provide examples of each.

Accepted Answer

The answer of Distinguish between positive reinforcement and negative reinforcement....

Question 6

________ is an example of positive reinforcement.

Accepted Answer

A)   Giving letters of commendation
B)   Taking an employee off probation
C)   Assigning an unappealing task
D)   Giving a threat of punishment
E)   Forgetting to say thanks for a favorF) A) and B)
G) A) and C)

Question 7

According to McClelland's research, the need for achievement is

Accepted Answer

A)   equivalent to Maslow's safety needs.
B)   often perceived negatively.
C)   important to most American managers.
D)   equivalent to Maslow's social needs.
E)   the most complex theory of human motivation.F) A) and E)
G) A) and D)

Question 8

Benny loves his job. It offers him the opportunity to meet lots of people, to work outdoors, and to do things his own way. Benny often jokes that he would be glad to do his job even if he is not given any pay. This sense of fulfillment is an example of

Accepted Answer

A)   extinction.
B)   halo effect.
C)   egocentrism.
D)   intrinsic reward.
E)   personalized power.F) A) and E)
G) All of the above

Question 9

Select the statement that is supported by equity theory.

Accepted Answer

A)   Inequity causes dissatisfaction.
B)   Equity will result in an effort to restore balance.
C)   Inequity and the positive feelings it creates may appear anywhere.
D)   Equity causes people to doubt their capabilities.
E)   Assessments of equity are made objectively.F) A) and C)
G) B) and E)

Question 10

According to expectancy theory, instrumentality is

Accepted Answer

A)   the perceived likelihood that performance will be followed by a particular outcome.
B)   the value that expected outcomes hold for the person contemplating them.
C)   any consequence resulting from performance.
D)   the likelihood that a person would repeat an action after receiving negative reinforcement.
E)   the likelihood that a person would repeat an action after receiving positive reinforcement.F) D) and E)
G) A) and C)

Question 11

Alderfer's ERG theory primarily focuses on

Accepted Answer

A)   existence needs, relatedness needs, and growth needs.
B)   existentialism, relativity, and governance.
C)   employment, recruitment, and gain sharing.
D)   job rotation, job enlargement, and job enrichment.
E)   expectancy, risk, and growth.F) C) and E)
G) A) and D)

Question 12

On receiving feedback, one should ideally

Accepted Answer

A)   act defensive.
B)   avoid negative emotions.
C)   openly show if they are hurt.
D)   ignore it.
E)   vent out negative emotions.F) A) and B)
G) C) and D)

Question 13

Stretch goals are the

Accepted Answer

A)   targets that are exceptionally demanding and novel.
B)   set of goals whose primary focus is to protect organizations from being sustainable.
C)   targets that merely exhort employees in general terms to improve performance and start doing their best.
D)   goals that conflict with people's personal values and interests.
E)   goals that are high enough to inspire better performance but at the same time are always unattainable.F) A) and B)
G) None of the above

Question 14

According to McClelland, the most important needs for managers are the needs for

Accepted Answer

A)   achievement, affiliation, and power.
B)   existence, relatedness, and growth.
C)   motivation and hygiene.
D)   equity and fair treatment.
E)   self-actualization and ego.F) B) and D)
G) C) and E)

Question 15

In his second year of managing the accounting department, Drew set a goal for his team to slightly improve its "days billing" from last year's mediocre 36 days to 35.5 days. Midway through the year, Drew is disappointed that the "days billing" has actually worsened, to 37 days. Drew's manager advised Drew that, to motivate his staff to perform at a higher level, Drew should set a goal that is

Accepted Answer

A)   unattainable.
B)   subjective.
C)   provisional.
D)   not quantifiable.
E)   more challenging.F) All of the above
G) B) and E)

Question 16

"I truly believe that our quality of work life (QWL)  program is vital to our success," said Emil Thorpe, CEO of Thorpe Products. "It improves our effectiveness and productivity, where productivity means much more than each employee's quantity of work output. Productivity also includes

Accepted Answer

A)   turnover, punctuality, creativity, and quality of work."
B)   office space, absenteeism, creativity, and quality of work."
C)   turnover, absenteeism, creativity, and unity of command.
D)   turnover, absenteeism, creativity, and quality of work."
E)   turnover, punctuality, civil rights, and quality of work."F) B) and C)
G) All of the above

Question 17

Nikki reflected on last year's one goal that she established for her department-to achieve $1 million in profit. And she required all staff members to establish this same personal goal-and only this goal-for themselves. Looking back a year later, Nikki realized that her dogged pursuit of a "number" caused her department to fall a year behind in training and new business development. Nikki knows that this focus on one dimension of her business cannot be repeated. For the coming year, she must not establish a ________ goal.

Accepted Answer

A)   single productivity
B)   creativity
C)   new projects and business
D)   knowledge acquisition
E)   specific and challengingF) A) and B)
G) B) and E)

Question 18

Clifford is the marketing manager in a small firm. In addition to his marketing-related duties, he is also in charge of recruitment. This is an example of

Accepted Answer

A)   social loafing.
B)   job enlargement.
C)   free riding.
D)   low instrumentality.
E)   negative reinforcement.F) B) and E)
G) A) and B)

Question 19

Goals should be ________ to be motivating.

Accepted Answer

A)   unattainable
B)   subjective
C)   easy to achieve
D)   quantifiable
E)   open-endedF) C) and E)
G) A) and E)

Question 20

Bart told his fellow roofer, "I'm telling the boss at the end of the day that I'm quitting. This work is too physically demanding and dangerous for what they're paying me." In the context of the expectancy theory, Bart illustrates

Accepted Answer

A)   high expectancy.
B)   high instrumentality.
C)   negative valence.
D)   low equity.
E)   low affiliation.F) B) and E)
G) B) and C)

Exam 11: Motivating People

Select the statement that is supported by equity theory.

Correct Answer
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"I truly believe that our quality of work life (QWL) program is vital to our success," said Emil Thorpe, CEO of Thorpe Products. "It improves our effectiveness and productivity, where productivity means much more than each employee's quantity of work output. Productivity also includes

Correct Answer
verified

Clifford is the marketing manager in a small firm. In addition to his marketing-related duties, he is also in charge of recruitment. This is an example of

Correct Answer
verified

Rafa was given a surprise $500 bonus and his supervisor told him that if he continued to post numbers as he did that month, he would receive a bonus each month. Rafa was motivated to go all out and do his best every month. This shows the power of

Correct Answer
verified

Correct Answer
verified

Distinguish between positive reinforcement and negative reinforcement. Provide examples of each.

Correct Answer
verified

According to McClelland, the most important needs for managers are the needs for

Correct Answer
verified

Correct Answer
verified

Benny loves his job. It offers him the opportunity to meet lots of people, to work outdoors, and to do things his own way. Benny often jokes that he would be glad to do his job even if he is not given any pay. This sense of fulfillment is an example of

Correct Answer
verified

Goals should be ________ to be motivating.

Correct Answer
verified

On receiving feedback, one should ideally

Correct Answer
verified

Correct Answer
verified

________ is an example of positive reinforcement.

Correct Answer
verified

Alderfer's ERG theory primarily focuses on

Correct Answer
verified

Correct Answer
verified

According to expectancy theory, instrumentality is

Correct Answer
verified

According to McClelland's research, the need for achievement is

Correct Answer
verified

Stretch goals are the

Correct Answer
verified

Bart told his fellow roofer, "I'm telling the boss at the end of the day that I'm quitting. This work is too physically demanding and dangerous for what they're paying me." In the context of the expectancy theory, Bart illustrates

Correct Answer
verified

Compare and contrast job enlargement, job enrichment, and job rotation. Give an example of each.

Correct Answer
verified
Job rotation is intended to alleviate bo...
View Answer

Exam 11: Motivating People

Select the statement that is supported by equity theory.

Correct AnswerverifiedShow Answer

"I truly believe that our quality of work life (QWL) program is vital to our success," said Emil Thorpe, CEO of Thorpe Products. "It improves our effectiveness and productivity, where productivity means much more than each employee's quantity of work output. Productivity also includes

Correct AnswerverifiedShow Answer

Clifford is the marketing manager in a small firm. In addition to his marketing-related duties, he is also in charge of recruitment. This is an example of

Correct AnswerverifiedShow Answer

Rafa was given a surprise $500 bonus and his supervisor told him that if he continued to post numbers as he did that month, he would receive a bonus each month. Rafa was motivated to go all out and do his best every month. This shows the power of

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Distinguish between positive reinforcement and negative reinforcement. Provide examples of each.

Correct AnswerverifiedShow Answer

According to McClelland, the most important needs for managers are the needs for

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Benny loves his job. It offers him the opportunity to meet lots of people, to work outdoors, and to do things his own way. Benny often jokes that he would be glad to do his job even if he is not given any pay. This sense of fulfillment is an example of

Correct AnswerverifiedShow Answer

Goals should be ________ to be motivating.

Correct AnswerverifiedShow Answer

On receiving feedback, one should ideally

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

________ is an example of positive reinforcement.

Correct AnswerverifiedShow Answer

Alderfer's ERG theory primarily focuses on

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

According to expectancy theory, instrumentality is

Correct AnswerverifiedShow Answer

According to McClelland's research, the need for achievement is

Correct AnswerverifiedShow Answer

Stretch goals are the

Correct AnswerverifiedShow Answer

Bart told his fellow roofer, "I'm telling the boss at the end of the day that I'm quitting. This work is too physically demanding and dangerous for what they're paying me." In the context of the expectancy theory, Bart illustrates

Correct AnswerverifiedShow Answer

Compare and contrast job enlargement, job enrichment, and job rotation. Give an example of each.

Correct AnswerverifiedJob rotation is intended to alleviate bo...View AnswerShow Answer

Correct Answer
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Job rotation is intended to alleviate bo...
View Answer