Question 1

As you begin to manage employees, what will you look for in your employees as positive and negative signs of job satisfaction?

Accepted Answer

Positive signs include: participation in...

Question 2

People should pursue goals that do NOT conflict with their personal values.

Accepted Answer

A) True 
 B)False

Question 3

Expectancy theory includes the following events, in order:

Accepted Answer

A)   outcome valence, performance, and effort
B)   performance, effort, and outcome valence
C)   effort, outcome valence, and performance
D)   performance, outcome valence, and effort
E)   effort, performance, and outcome valenceF) C) and D)
G) A) and B)

Question 4

________ create a workplace that enhances employee well-being and satisfaction.

Accepted Answer

A)   Implicit contracts
B)   Psychological contracts
C)   Quality of work life (QWL)  programs
D)   Motivation programs
E)   Union contractsF) C) and D)
G) A) and D)

Question 5

An expectancy can be high as well as low.

Accepted Answer

A) True 
 B)False

Question 6

________ are the rewards given to a person by the boss, the company, or some other person.

Accepted Answer

A)   Halo effects
B)   Personalized powers
C)   Extrinsic rewards
D)   Hygiene factors
E)   Procedural justicesF) C) and E)
G) A) and D)

Question 7

________ is a consequence a person receives for his or her performance.

Accepted Answer

A)   Valence
B)   Instrumentality
C)   Expectancy
D)   Outcome
E)   EquityF) B) and E)
G) C) and E)

Question 8

Carmen knows that she will not have bonus dollars to reward her high-performing management team this year due to a shortfall in company profits. Furthermore, a companywide hiring and promotion freeze will prohibit her from hiring entry-level workers to allow existing staff to be promoted to higher levels. In response, she has arranged for her management team to attend the annual corporate planning meeting, affording them a unique opportunity to interact with and gain recognition by company executives. She has instituted this nonmonetary reward because

Accepted Answer

A)   according to Herzberg, motivated workers do not need extrinsic rewards, for example, hygiene factors.
B)   she wanted her staff to perceive that good performance will be rewarded with a bonus, for example, instrumentality.
C)   according to McClelland, managers need no motivation.
D)   nonmonetary rewards can motivate when pay and promotions are scarce.
E)   according to Herzberg, motivated workers do not need intrinsic rewards, for example, motivators.F) C) and D)
G) A) and E)

Question 9

The general goal of quality of work life (QWL)  programs is to

Accepted Answer

A)   encourage free riding.
B)   lay off employees skillfully.
C)   satisfy the full range of employee needs.
D)   stop whistleblowing activities.
E)   promote social loafing.F) C) and D)
G) A) and B)

Question 10

According to expectancy theory, valence

Accepted Answer

A)   is the perceived likelihood that performance will be followed by a particular outcome.
B)   can be positive or negative.
C)   results in a person's level of performance.
D)   is the perceived likelihood that employees' efforts will enable them to attain their performance goals.
E)   can link effort to performance.F) A) and D)
G) B) and D)

Question 11

For motivation to be high, total valence of all outcomes must be

Accepted Answer

A)   low.
B)   high.
C)   neither high nor low.
D)   both high and low.
E)   mediocre.F) D) and E)
G) A) and B)

Question 12

Henry, a manager at Roberts Corp., recently illustrated ________ by promoting two employees because their performance had greatly improved.

Accepted Answer

A)   positive reinforcement
B)   aversive consequence
C)   the glass ceiling
D)   groupthink
E)   the halo effectF) C) and D)
G) A) and C)

Question 13

Why is it important to use procedural justice particularly in business?

Accepted Answer

Inevitably managers make decisions that ...

Question 14

________ are positive consequences that motivate behavior.

Accepted Answer

A)   Biases
B)   Behavioral antecedents
C)   Reinforcers
D)   Effectors
E)   SanctionsF) B) and E)
G) B) and C)

Question 15

For motivation to be high,

Accepted Answer

A)   expectancy must be high.
B)   instrumentalities must be low.
C)   total valence of all outcomes must be low.
D)   goals should be unattainable.
E)   goals should conflict with people's personal values.F) None of the above
G) A) and B)

Question 16

Rajiv's company was hemorrhaging money. It was also losing many valuable employees through layoffs and resignations. He tried, but failed, to motivate his best employee by discussing her next year's goals, appealing to her full potential as a professional. She told him she could not think about next year-she was worried about keeping her job this year. In accordance with Maslow's need hierarchy, why is Raj failing to motivate Judy?

Accepted Answer

A)   Judy seeks power more than affiliation or achievement.
B)   Raj is speaking to higher-level needs that Judy is not in a position to currently appreciate.
C)   Raj is using extinction as an approach to motivation.
D)   Raj is speaking to lower-level needs that Judy is not in a position to currently appreciate.
E)   Judy wants immediate satisfaction of goals related to realizing her full potential.F) A) and C)
G) A) and E)

Question 17

In Maslow's need hierarchy, ________ need refers to a need for friendship, affection, belonging, and love.

Accepted Answer

A)   self-actualization
B)   safety
C)   physiological
D)   social
E)   securityF) A) and B)
G) B) and D)

Question 18

Kendrick's job responsibilities have recently been changed as part of a decentralization effort taking place at his office. He has been given the authority to decide when a file's status is to be altered, rather than only altering files at his supervisor's discretion. This is an example of

Accepted Answer

A)   job enrichment.
B)   task identity.
C)   task significance.
D)   negative reinforcement.
E)   procedural justice.F) D) and E)
G) A) and D)

Question 19

Growth need strength is best defined as the

Accepted Answer

A)   desire people have to influence or control other people.
B)   degree to which people desire to have experiences that enable them to contribute toward the development of the society.
C)   degree to which people desire experiences that contribute to personal and psychological development.
D)   intensity of peoples' desire to retire from their jobs.
E)   desire that people have for extrinsic rewards.F) C) and D)
G) B) and E)

Question 20

According to McClelland, ________ power is used as a negative force.

Accepted Answer

A)   aggressive
B)   abusive
C)   antisocial
D)   hostile
E)   personalizedF) A) and B)
G) B) and C)

Exam 11: Motivating People

An expectancy can be high as well as low.

Correct Answer
verified

People should pursue goals that do NOT conflict with their personal values.

Correct Answer
verified

________ is a consequence a person receives for his or her performance.

Correct Answer
verified

As you begin to manage employees, what will you look for in your employees as positive and negative signs of job satisfaction?

Correct Answer
verified
Positive signs include: participation in...
View Answer

The general goal of quality of work life (QWL) programs is to

Correct Answer
verified

Correct Answer
verified

In Maslow's need hierarchy, ________ need refers to a need for friendship, affection, belonging, and love.

Correct Answer
verified

Henry, a manager at Roberts Corp., recently illustrated ________ by promoting two employees because their performance had greatly improved.

Correct Answer
verified

According to McClelland, ________ power is used as a negative force.

Correct Answer
verified

According to expectancy theory, valence

Correct Answer
verified

________ are the rewards given to a person by the boss, the company, or some other person.

Correct Answer
verified

________ are positive consequences that motivate behavior.

Correct Answer
verified

Expectancy theory includes the following events, in order:

Correct Answer
verified

Kendrick's job responsibilities have recently been changed as part of a decentralization effort taking place at his office. He has been given the authority to decide when a file's status is to be altered, rather than only altering files at his supervisor's discretion. This is an example of

Correct Answer
verified

Correct Answer
verified

For motivation to be high,

Correct Answer
verified

Why is it important to use procedural justice particularly in business?

Correct Answer
verified
Inevitably managers make decisions that ...
View Answer

________ create a workplace that enhances employee well-being and satisfaction.

Correct Answer
verified

Growth need strength is best defined as the

Correct Answer
verified

For motivation to be high, total valence of all outcomes must be

Correct Answer
verified

Exam 11: Motivating People

An expectancy can be high as well as low.

Correct AnswerverifiedShow Answer

People should pursue goals that do NOT conflict with their personal values.

Correct AnswerverifiedShow Answer

________ is a consequence a person receives for his or her performance.

Correct AnswerverifiedShow Answer

As you begin to manage employees, what will you look for in your employees as positive and negative signs of job satisfaction?

Correct AnswerverifiedPositive signs include: participation in...View AnswerShow Answer

The general goal of quality of work life (QWL) programs is to

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In Maslow's need hierarchy, ________ need refers to a need for friendship, affection, belonging, and love.

Correct AnswerverifiedShow Answer

Henry, a manager at Roberts Corp., recently illustrated ________ by promoting two employees because their performance had greatly improved.

Correct AnswerverifiedShow Answer

According to McClelland, ________ power is used as a negative force.

Correct AnswerverifiedShow Answer

According to expectancy theory, valence

Correct AnswerverifiedShow Answer

________ are the rewards given to a person by the boss, the company, or some other person.

Correct AnswerverifiedShow Answer

________ are positive consequences that motivate behavior.

Correct AnswerverifiedShow Answer

Expectancy theory includes the following events, in order:

Correct AnswerverifiedShow Answer

Kendrick's job responsibilities have recently been changed as part of a decentralization effort taking place at his office. He has been given the authority to decide when a file's status is to be altered, rather than only altering files at his supervisor's discretion. This is an example of

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

For motivation to be high,

Correct AnswerverifiedShow Answer

Why is it important to use procedural justice particularly in business?

Correct AnswerverifiedInevitably managers make decisions that ...View AnswerShow Answer

________ create a workplace that enhances employee well-being and satisfaction.

Correct AnswerverifiedShow Answer

Growth need strength is best defined as the

Correct AnswerverifiedShow Answer

For motivation to be high, total valence of all outcomes must be

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Positive signs include: participation in...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Inevitably managers make decisions that ...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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