Question 1

Understanding ________ helps a manager know which sets of circumstances dictate which management actions.

Accepted Answer

A)   contingencies
B)   self-fulfilling prophecies
C)   employees
D)   management styles
E)   control systemsF) C) and D)
G) B) and E)

Question 2

An important contribution of Frederick Taylor was his

Accepted Answer

A)   suggestion that managers who encourage participation and allow opportunities for individual challenge and initiative would achieve superior performance.
B)   development of a system to lower costs and increase worker productivity by showing how employees could work smarter, not harder.
C)   conclusion that management decisions were unsystematic and that no research to determine the best means of production existed.
D)   creation of a notion that managers desire flexibility and gave the differences between motivating groups and individuals.
E)   suggestion that frontline supervisors should receive a bonus for each of their workers who completed their assigned daily tasks.F) All of the above
G) B) and C)

Question 3

Delilah Watson, Chief Operating Officer of Glenmore Products, told her human resources manager, "Obviously, the individual managers in our organization have different skills. But, following our implementation of a(n)  ________ approach, our management has been much more successful, consistent, and efficient in decision making-including for issues that are nonroutine and unpredictable. Much of the variability has been successfully eliminated."

Accepted Answer

A)   bureaucratic
B)   administrative
C)   human relations
D)   quantitative management
E)   flexibleF) A) and D)
G) B) and D)

Question 4

Abraham Maslow contributed to the field of human relations by

Accepted Answer

A)   emphasizing the maintenance of inventories to meet consumer demand.
B)   being concerned with meeting the explosive growth in demand brought about by the Industrial Revolution.
C)   suggesting that humans have five levels of needs.
D)   concluding that management decisions were unsystematic.
E)   advocating the application of scientific methods to analyze work.F) A) and D)
G) A) and C)

Question 5

The contingency perspective refutes universal principles of management by stating that a variety of factors, both internal and external to the firm, may affect an organization's performance. Thus, according to this management approach,

Accepted Answer

A)   there is no "one best way" to manage and organize because circumstances vary.
B)   a Gantt chart is not an appropriate tool for planning.
C)   planning cannot be one of the four functions of management.
D)   external factors, internal strengths and weaknesses, and skills of managers and workers should not be considered in planning, organizing, leading, or controlling.
E)   bureaucratic rules and controls are of major importance.F) A) and B)
G) A) and C)

Question 6

What are the four principles of scientific management as identified by Frederick Taylor?

Accepted Answer

Taylor identified four principles of sci...

Question 7

Systematic management

Accepted Answer

A)   advocated the application of scientific methods to analyze work and to determine how to complete production tasks efficiently.
B)   emphasized adequate staffing, maintenance of inventories to meet consumer demand, and organizational control.
C)   stressed the importance of hiring and training a proper worker to do a particular job.
D)   assumed workers were motivated by receiving money.
E)   implemented a pay system in which workers were paid additional wages when they exceeded a standard level of output for each job.F) A) and D)
G) A) and B)

Question 8

Tyron manages with McGregor's Theory X in mind, and, as a result, his employee, Cassie, is losing interest in her job. If Tyron could abandon his current beliefs, he might instead acknowledge that there is "no one best way" to manage. He might consider Cassie's values, goals, skills, and attitudes, along with other factors, both internal and external to the firm, to improve performance. If so, he would be using the

Accepted Answer

A)   quantitative management approach.
B)   scientific management approach.
C)   contingency perspective.
D)   bureaucracy approach.
E)   the Hawthorne effect.F) A) and D)
G) A) and E)

Question 9

The systems theory

Accepted Answer

A)   emphasizes that an organization is one system in a series of subsystems.
B)   implements a piecerate system in which workers are paid additional wages when they exceed a standard level of output for each job.
C)   enforces a system that suggests that frontline supervisors should receive a bonus for each of their workers who completed their assigned daily tasks.
D)   develops a system to lower costs and increase worker productivity by showing how employees could work smarter, not harder.
E)   suggests that organizations are effective when they have the social system and the technical system to make products and services that are valued by customers.F) C) and D)
G) B) and D)

Question 10

What does initiative refer to as one of Henri Fayol's 14 principles of management?

Accepted Answer

A)   encouraging employees to act on their own in support of the organization's direction
B)   promoting a unity of interests between employees and management
C)   determining the relative importance of superior and subordinate roles
D)   assigning only one supervisor to each employee
E)   dividing work into specialized tasks and assigning responsibilities to specific individualsF) A) and B)
G) A) and C)

Question 11

Around ________, the Greeks recognized management as a separate art and advocated a scientific approach to work.

Accepted Answer

A)   4000 BC
B)   500 BC
C)   400-350 BC
D)   1100 BC
E)   2000 BCF) A) and B)
G) A) and C)

Question 12

The ________ approach is aimed at understanding how psychological and social processes interact with the work situation to influence performance.

Accepted Answer

A)   scientific management
B)   systematic management
C)   administrative management
D)   human relations
E)   bureaucracyF) A) and B)
G) A) and E)

Question 13

Identify the correct statement about the contribution made by Jack Welch toward management thought and practices.

Accepted Answer

A)   He is known for being the first person to discuss "management by objective" (MBO) , by which a manager should be self-driven to accomplish key goals that link to organizational success.
B)   He established the need for organizations to set clear objectives and establish the means of evaluating progress toward those objectives.
C)   He contends that bureaucratic structures can eliminate the variability that results when managers in the same organization have different skills, experiences, and goals.
D)   He advocated the application of scientific methods to analyze work and to determine how to complete production tasks efficiently.
E)   He is widely viewed as having mastered "all of the critical aspects of leadership: people, process, strategy and structure."F) C) and E)
G) A) and B)

Question 14

In the context of contemporary approaches to management, managers may use ________ to compare alternatives and eliminate weaker options.

Accepted Answer

A)   quantitative management
B)   organizational behavior
C)   the sociotechnical systems theory
D)   the contingency perspective
E)   administrative managementF) B) and C)
G) A) and E)

Question 15

The aim of the human relations approach to management was

Accepted Answer

A)   emphasizing economical operations, adequate staffing, maintenance of inventories to meet consumer demand, and organizational control.
B)   applying scientific methods to analyze work and to determine how to complete production tasks efficiently.
C)   eliminating the variability that results when managers in the same organization have different skills, experiences, and goals.
D)   emphasizing the perspective of senior managers within the organization.
E)   understanding how psychological and social processes interact with the work situation to influence performance.F) All of the above
G) C) and D)

Question 16

________ helped organizations achieve goals through systematic management.

Accepted Answer

A)   Emphasis on the application of quantitative analysis to managerial decisions and problems
B)   Careful definition of duties and responsibilities
C)   Preservation of employees' interpersonal relationships and other human aspects of the work
D)   Focus on decentralization in decision making
E)   Encouragement of participation and provision of opportunities for individual challengeF) A) and D)
G) A) and C)

Question 17

Peter Drucker was the first person to discuss ________, by which a manager should be self-driven to accomplish key goals that link to organizational success.

Accepted Answer

A)   level-5 leaders
B)   competitive strategy
C)   management by objective
D)   management educator
E)   the Hawthorne effectF) B) and D)
G) C) and D)

Question 18

What were the reasons that management by trial-and-error changed during the Industrial Revolution in the 18th and 19th centuries?

Accepted Answer

A)   advances in technology, availability of low-skilled laborers, and growing size and complexity of businesses
B)   advances in technology, availability of skilled laborers, and growing size and complexity of business
C)   advances in technology, availability of skilled laborers, and declining economic trends
D)   advances in technology, availability of low-skilled laborers, and economic trends favoring small businesses
E)   advances in technology, availability of skilled laborers, and economic trends favoring small businessesF) B) and E)
G) C) and D)

Question 19

If an organization ensures that a chain of command or hierarchy is well established, which characteristic of an effective bureaucracy does it exhibit?

Accepted Answer

A)   qualifications
B)   division of labor
C)   authority
D)   ownership
E)   rules and controlsF) B) and E)
G) A) and B)

Question 20

A Gantt chart graphs the relationships between

Accepted Answer

A)   speed and time.
B)   quality and speed.
C)   quality and time.
D)   tasks and quality.
E)   tasks and time.F) A) and D)
G) B) and E)

Exam 2: The Evolution of Management

Peter Drucker was the first person to discuss ________, by which a manager should be self-driven to accomplish key goals that link to organizational success.

Correct Answer
verified

An important contribution of Frederick Taylor was his

Correct Answer
verified

Identify the correct statement about the contribution made by Jack Welch toward management thought and practices.

Correct Answer
verified

Correct Answer
verified

In the context of contemporary approaches to management, managers may use ________ to compare alternatives and eliminate weaker options.

Correct Answer
verified

What were the reasons that management by trial-and-error changed during the Industrial Revolution in the 18th and 19th centuries?

Correct Answer
verified

The aim of the human relations approach to management was

Correct Answer
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What are the four principles of scientific management as identified by Frederick Taylor?

Correct Answer
verified
Taylor identified four principles of sci...
View Answer

Correct Answer
verified

What does initiative refer to as one of Henri Fayol's 14 principles of management?

Correct Answer
verified

Understanding ________ helps a manager know which sets of circumstances dictate which management actions.

Correct Answer
verified

The systems theory

Correct Answer
verified

The ________ approach is aimed at understanding how psychological and social processes interact with the work situation to influence performance.

Correct Answer
verified

Abraham Maslow contributed to the field of human relations by

Correct Answer
verified

________ helped organizations achieve goals through systematic management.

Correct Answer
verified

If an organization ensures that a chain of command or hierarchy is well established, which characteristic of an effective bureaucracy does it exhibit?

Correct Answer
verified

A Gantt chart graphs the relationships between

Correct Answer
verified

The contingency perspective refutes universal principles of management by stating that a variety of factors, both internal and external to the firm, may affect an organization's performance. Thus, according to this management approach,

Correct Answer
verified

Around ________, the Greeks recognized management as a separate art and advocated a scientific approach to work.

Correct Answer
verified

Systematic management

Correct Answer
verified

Exam 2: The Evolution of Management

Peter Drucker was the first person to discuss ________, by which a manager should be self-driven to accomplish key goals that link to organizational success.

Correct AnswerverifiedShow Answer

An important contribution of Frederick Taylor was his

Correct AnswerverifiedShow Answer

Identify the correct statement about the contribution made by Jack Welch toward management thought and practices.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In the context of contemporary approaches to management, managers may use ________ to compare alternatives and eliminate weaker options.

Correct AnswerverifiedShow Answer

What were the reasons that management by trial-and-error changed during the Industrial Revolution in the 18th and 19th centuries?

Correct AnswerverifiedShow Answer

The aim of the human relations approach to management was

Correct AnswerverifiedShow Answer

What are the four principles of scientific management as identified by Frederick Taylor?

Correct AnswerverifiedTaylor identified four principles of sci...View AnswerShow Answer

Correct AnswerverifiedShow Answer

What does initiative refer to as one of Henri Fayol's 14 principles of management?

Correct AnswerverifiedShow Answer

Understanding ________ helps a manager know which sets of circumstances dictate which management actions.

Correct AnswerverifiedShow Answer

The systems theory

Correct AnswerverifiedShow Answer

The ________ approach is aimed at understanding how psychological and social processes interact with the work situation to influence performance.

Correct AnswerverifiedShow Answer

Abraham Maslow contributed to the field of human relations by

Correct AnswerverifiedShow Answer

________ helped organizations achieve goals through systematic management.

Correct AnswerverifiedShow Answer

If an organization ensures that a chain of command or hierarchy is well established, which characteristic of an effective bureaucracy does it exhibit?

Correct AnswerverifiedShow Answer

A Gantt chart graphs the relationships between

Correct AnswerverifiedShow Answer

The contingency perspective refutes universal principles of management by stating that a variety of factors, both internal and external to the firm, may affect an organization's performance. Thus, according to this management approach,

Correct AnswerverifiedShow Answer

Around ________, the Greeks recognized management as a separate art and advocated a scientific approach to work.

Correct AnswerverifiedShow Answer

Systematic management

Correct AnswerverifiedShow Answer

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Taylor identified four principles of sci...
View Answer

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