Question 1

"Recently, I spent a great deal of time looking at how to define jobs to most efficiently utilize the employees in those jobs," said Bill Plymouth, CEO of Baker Manufacturing. "And now I need managers to be responsible for the various job groupings." The CEO is describing the management function of

Accepted Answer

A)   planning.
B)   organizing.
C)   leading.
D)   controlling.
E)   decision making.F) All of the above
G) A) and E)

Question 2

Sonya manages a specialized environmental consulting practice, GreenSolutions, within a large multinational corporation. Client feedback obtained in the past 12 months indicates that GreenSolutions' business is on the decline. Sonya decides to implement various changes within her practice to improve GreenSolutions' service quality. One of the key elements of these changes will be to refocus her staff on

Accepted Answer

A)   making it easy and enjoyable for clients to experience a service.
B)   occasionally meeting the needs of clients.
C)   establishing short-term relationships.
D)   giving clients what they want when GreenSolutions wants.
E)   measuring product performance.F) A) and C)
G) B) and D)

Question 3

As stated in the text, all of the following statements are effects of the rise of the Internet, EXCEPT

Accepted Answer

A)   Managers are now mobile and able to be connected 24 hours a day, 7 days a week.
B)   The Internet fulfills many business functions.
C)   The rate of globalization has sped up, allowing managers to see what competitors are doing worldwide.
D)   It eases the tensions in the work-life area because it allows managers to work from home, or even on vacation.
E)   The Internet spurs the innovation of new products, such as smartphones and online banking services.F) All of the above
G) D) and E)

Question 4

Quality is the excellence of one's product, and this includes all of the following EXCEPT

Accepted Answer

A)   lack of defects in the goods of a company.
B)   reliability of the services.
C)   short-term dependability of the company.
D)   attractiveness of a product.
E)   zero-defects standards.F) B) and D)
G) A) and C)

Question 5

Controlling helps

Accepted Answer

A)   monitor performance and implement necessary changes.
B)   create an organization chart by identifying business functions.
C)   establish reporting relationships.
D)   stimulate people to be high performers.
E)   determine department goals.F) A) and B)
G) B) and D)

Question 6

"I'm sorry to tell you that four employees from our division were laid off today," said Bob Knowles, division manager, to his assembled staff. "And a total of 25 employees were laid off corporatewide. No further staff reductions are planned, and we expect the corporation's financial performance to remain on plan." When the manager notifies his employees of these developments and plans, he is performing in the role of

Accepted Answer

A)   leader.
B)   liaison.
C)   disseminator.
D)   spokesperson.
E)   disturbance handler.F) D) and E)
G) A) and B)

Question 7

Technology both complicates things and creates new opportunities. The challenges come from

Accepted Answer

A)   the rapid rate at which communication changes.
B)   the lack of transportation.
C)   inaccurate information.
D)   unchanging technologies.
E)   the limit on new opportunities.F) None of the above
G) A) and B)

Question 8

"As CEO, I must mobilize, inspire, and stimulate my management team, as well as the entire staff, to continually perform at high levels. I seek to empower my staff through communication and motivation." The CEO is describing the management function of

Accepted Answer

A)   planning.
B)   organizing.
C)   leading.
D)   controlling.
E)   decision making.F) C) and D)
G) A) and C)

Question 9

Service refers to the

Accepted Answer

A)   speed and dependability with which an organization delivers what customers want.
B)   technique of keeping costs low to achieve profits and to be able to offer prices that are attractive to consumers.
C)   practice aimed at discovering and harnessing an organization's intellectual resources.
D)   technique of establishing goodwill through social relationships.
E)   skill of understanding oneself, managing oneself, and dealing effectively with others.F) B) and D)
G) C) and D)

Question 10

________ is the introduction of new goods and services.

Accepted Answer

A)   Collaboration
B)   Standardization
C)   Innovation
D)   Adaptation
E)   SaturationF) All of the above
G) A) and C)

Question 11

________ is assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals.

Accepted Answer

A)   Controlling
B)   Planning
C)   Organizing
D)   Leading
E)   QuantifyingF) D) and E)
G) A) and B)

Question 12

In smaller entrepreneurial firms and even in more adaptive larger firms, managers

Accepted Answer

A)   are no longer utilized.
B)   rely more heavily on technical skills.
C)   focus primarily on hierarchy.
D)   have strategic, tactical, and operational responsibilities.
E)   focus on internal operations only.F) None of the above
G) A) and E)

Question 13

NewTrends, a fashion company, has plans to be the sales leader in women's fashion. To achieve this goal the CEO has analyzed the current situation and determined objectives and resources. What planning activities still need to be completed?

Accepted Answer

A)   anticipate the future, decide on activities, and choose a business strategy
B)   solicit funders, market the company, and choose a business strategy
C)   market the company, decide on actions, and anticipate the future
D)   evaluate the competitors, solicit funders, anticipate the future
E)   decide on actions, market the company, and solicit fundersF) B) and C)
G) A) and C)

Question 14

Leading involves

Accepted Answer

A)   creating an organization chart by identifying business functions.
B)   establishing reporting relationships.
C)   having a personnel department that administers plans, programs, and paperwork.
D)   stimulating people to be high performers.
E)   dealing directly with customers and clients.F) All of the above
G) None of the above

Question 15

Lower-level managers who possess technical skills tend to earn less credibility from their subordinates than comparable managers without technical know-how.

Accepted Answer

A) True 
 B)False

Question 16

Why is it important to manage one's costs?

Accepted Answer

Managing one's costs and keepi...

Question 17

"A new boss from outside the industry won't be able to train us to perform specialized tasks involving our particular methods and processes, or to evaluate how well we were performing these tasks. Would she have the necessary ________?" asked Biff. But, in fact, Jenna already knew or quickly learned these and proved herself credible.

Accepted Answer

A)   conceptual and decision skills
B)   selling skills
C)   language fluency
D)   technical skills
E)   negotiating skillsF) A) and E)
G) C) and E)

Question 18

Which of the following statements about the Internet is true?

Accepted Answer

A)   The Internet always makes things easier.
B)   The Internet is a virtual marketplace and speeds up globalization.
C)   The Internet's impact is felt only at the level of businesses as a whole and not by individual employees.
D)   The Internet does not create threats as competitors capitalize on new developments.
E)   The Internet compels people to respond to e-mail messages immediately.F) B) and D)
G) All of the above

Question 19

The senior managers at Rightwell Studios Inc. recognized a lack of employee enthusiasm about the new website. There was a fair amount of infighting and accusations of who was responsible for the layout, given that the firm is considered to be highly competent in design and production. Millie, a manager, got the team together and engaged them in a lively discussion to determine how to change the website so that it reflected more of Rightwell's unique design ability. As the meeting wound down, each team member volunteered to take on a part of the project to fix the site. The ability to identify this problem and resolve it is an effective use of ________ skills.

Accepted Answer

A)   conceptual and decision
B)   informational
C)   technical
D)   professional
E)   negotiationF) C) and E)
G) All of the above

Question 20

"I must attend the fundraiser," said Phyllis Blasingame, Senior Vice President of Marketing. "One of our key clients is sponsoring the event for a worthy cause, and our firm should be represented by a senior member of our management team." When the manager performs symbolic duties on behalf of her organization, she is performing in the role of

Accepted Answer

A)   liaison.
B)   figurehead.
C)   monitor.
D)   entrepreneur.
E)   resource allocator.F) A) and B)
G) C) and D)

Exam 1: Managing in a Global World

Quality is the excellence of one's product, and this includes all of the following EXCEPT

Correct Answer
verified

"As CEO, I must mobilize, inspire, and stimulate my management team, as well as the entire staff, to continually perform at high levels. I seek to empower my staff through communication and motivation." The CEO is describing the management function of

Correct Answer
verified

Service refers to the

Correct Answer
verified

"Recently, I spent a great deal of time looking at how to define jobs to most efficiently utilize the employees in those jobs," said Bill Plymouth, CEO of Baker Manufacturing. "And now I need managers to be responsible for the various job groupings." The CEO is describing the management function of

Correct Answer
verified

Technology both complicates things and creates new opportunities. The challenges come from

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Why is it important to manage one's costs?

Correct Answer
verified
Managing one's costs and keepi...
View Answer

In smaller entrepreneurial firms and even in more adaptive larger firms, managers

Correct Answer
verified

________ is the introduction of new goods and services.

Correct Answer
verified

Controlling helps

Correct Answer
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Correct Answer
verified

NewTrends, a fashion company, has plans to be the sales leader in women's fashion. To achieve this goal the CEO has analyzed the current situation and determined objectives and resources. What planning activities still need to be completed?

Correct Answer
verified

Which of the following statements about the Internet is true?

Correct Answer
verified

Correct Answer
verified

Lower-level managers who possess technical skills tend to earn less credibility from their subordinates than comparable managers without technical know-how.

Correct Answer
verified

As stated in the text, all of the following statements are effects of the rise of the Internet, EXCEPT

Correct Answer
verified

Correct Answer
verified

Leading involves

Correct Answer
verified

________ is assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals.

Correct Answer
verified

Exam 1: Managing in a Global World

Quality is the excellence of one's product, and this includes all of the following EXCEPT

Correct AnswerverifiedShow Answer

"As CEO, I must mobilize, inspire, and stimulate my management team, as well as the entire staff, to continually perform at high levels. I seek to empower my staff through communication and motivation." The CEO is describing the management function of

Correct AnswerverifiedShow Answer

Service refers to the

Correct AnswerverifiedShow Answer

"Recently, I spent a great deal of time looking at how to define jobs to most efficiently utilize the employees in those jobs," said Bill Plymouth, CEO of Baker Manufacturing. "And now I need managers to be responsible for the various job groupings." The CEO is describing the management function of

Correct AnswerverifiedShow Answer

Technology both complicates things and creates new opportunities. The challenges come from

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Why is it important to manage one's costs?

Correct AnswerverifiedManaging one's costs and keepi...View AnswerShow Answer

In smaller entrepreneurial firms and even in more adaptive larger firms, managers

Correct AnswerverifiedShow Answer

________ is the introduction of new goods and services.

Correct AnswerverifiedShow Answer

Controlling helps

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

NewTrends, a fashion company, has plans to be the sales leader in women's fashion. To achieve this goal the CEO has analyzed the current situation and determined objectives and resources. What planning activities still need to be completed?

Correct AnswerverifiedShow Answer

Which of the following statements about the Internet is true?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Lower-level managers who possess technical skills tend to earn less credibility from their subordinates than comparable managers without technical know-how.

Correct AnswerverifiedShow Answer

As stated in the text, all of the following statements are effects of the rise of the Internet, EXCEPT

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Leading involves

Correct AnswerverifiedShow Answer

________ is assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals.

Correct AnswerverifiedShow Answer

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Managing one's costs and keepi...
View Answer

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