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Exam 11: Motivating Employees

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Question 1

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The Hawthorne studies proved that the methods of scientific management were the best way to achieve maximum productivity among workers.

A) True
B) False

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Question 2

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Motivation is largely internal,generated by managers;giving employees the freedom to be creative.

A) True
B) False

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Task identity refers to the degree to which a job has a substantial impact on the lives or work of others in the company.

At Quatritech International,employees tend to work with little direct supervision.They are expected to use creativity and imagination on the job because management believes they are committed and professional workers.The management style at Quatritech reflects ______attitudes about workers.

refers to a situation in which a manager attempts to stop an undesirable behaviour by simply not responding to it.

Working conditions recently have changed at the Bariol Corporation.Managers and employees now answer their own phones,and even top managers are addressed by their first name.The company even eliminated executive washrooms and parking spaces.Bariol implemented all of these changes in an effort to help workers motivate themselves by creating a team spirit within the company.Bariol's efforts are consistent with an attempt to:

The tendency of workers to behave differently when they know they are being studied is known as the Taylor effect.

Workers generally have accurate perceptions of their contributions at work,so managers who fairly evaluate workers and compensate them according to their contributions are likely to have highly motivated workers.

Until recently,Compkey International produced personal computers on an assembly line with each worker performing only one simple task.Three months ago,the company began allowing individual workers to assemble entire computers,test all of the components,and even install the software that Compkey includes with each of its computers.Compkey's new production method is an example of:

Management at the XYZ Company is trying to improve task efficiency by breaking down jobs into simple steps and assigning each step to a different worker.An additional benefit of this approach is that it is one of the most effective ways to achieve job enrichment.

In Maslow's hierarchy,______needs refer to the desire to reach one's fullest potential.

The practice of moving workers from one job to another to make work more interesting is known as:

In order to encourage teamwork between and among managers and employees,top management must create an organizational culture that rewards listening.

The most important impact of the Hawthorne studies was that it:

Elton Mayo is known as the father of scientific management.

Kathleen is the new operations manager of a national stock brokerage firm.She recently attended a conference on the use of expectancy theory to motivate employees.In order to incorporate what she has learned,the first thing Kathleen must do is:

Herzberg found that the factors that provided the highest level of motivation were mostly associated with:

Why is the trend toward Theory Y management found in many businesses today?

used the terms Theory X and Theory Y to describe different attitudes managers had about workers.

According to equity theory,workers are likely to ask: