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Exam 21: Identifying Competitive Advantages

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Question 21

True/False

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A swim lane layout arranges the steps of a business process into a set of rows depicting the various elements.

A) True
B) False

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Question 22

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What is a model that represents the current state of the operation without any specific improvements or changes to existing processes?

A) As-Is process models
B) To-Be process models
C) Competitive business process models
D) Workflow model

E) B) and C)
F) A) and D)

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Question 23

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What is represented by a circle in a business process model?

What is represented by a diamond shape in a business process model?

What is used to control the flow of a process?

Managerial business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

A workflow control system monitors processes to ensure tasks, activities, and responsibilities are executed as specified.

Redundancy occurs when a task or activity is never repeated.

Robotic process automation (RPA) is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform.

What improves business process efficiencies by simplifying or eliminating unnecessary steps?

Which of the below represents the four main steps in the business process reengineering model?

What occurs when a task or activity is unnecessarily repeated?

What is the business process model that ensures the process is fully and clearly understood before the details of a process solution are decided upon?

A business management system is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.

Operational business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

Business processes should never drive MIS choices and should be based on business strategies and goals.

What is the primary goal of using As-Is and To-Be process models?

Operational business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

A Business Process Model and Notation (BPMN) flow displays the path in which the process flows.

Operational business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.