Question 1

A Business Process Model and Notation (BPMN) activity is used to control the flow of a process.

Accepted Answer

A) True 
 B)False

Question 2

What is the difference between the As-Is process model and the To-Be process model?

Accepted Answer

A)   The As-Is process model begins with what the process problem is, and the To-Be process model displays how the problem will be solved
B)   The process models are not related
C)   Both process models determine when to solve the problem
D)   The As-Is process model begins with where to implement the solution, and the To-Be process model displays why the problem needs to be fixedE) B) and C)
F) A) and C)

Question 3

What is the primary goal of the As-Is process model?

Accepted Answer

A)   To outline the process elements for the To-Be process
B)   To create process choices for the As-Is process
C)   To simplify, eliminate, and improve the To-Be process
D)   To analyze the To-Be process elementsE) A) and B)
F) A) and C)

Question 4

What is a graphical notation that depicts the steps in a business process?

Accepted Answer

A)   Business process model nation
B)   Business practice model notation
C)   Business process model notation
D)   Business practice management notesE) A) and B)
F) A) and D)

Question 5

What are strategic business processes?

Accepted Answer

A)   Dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.
B)   Semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.
C)   Static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.
D)   None of the choices are correct.E) A) and D)
F) B) and C)

Question 6

Operationalized analytics is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform.

Accepted Answer

A) True 
 B)False

Question 7

What improves managerial level business processes?

Accepted Answer

A)   Performance measures
B)   Bottlenecks
C)   Redundancy
D)   StreamliningE) A) and C)
F) All of the above

Question 8

Sarah Schin was recently hired by Bank West as the Global Director of Human Resources. Her job duties include determining employment policies as well as overseeing all hiring, firing, and training of employees. What type of processes does Sarah's new job demonstrate?

Accepted Answer

A)   Business-facing processes
B)   Industry-specific customer-facing processes
C)   Customer-facing process
D)   Industry-specific business-facing processesE) All of the above
F) B) and C)

Question 9

Which of the following represents an example of a technology that actually disrupts and slows workflow?

Accepted Answer

A)   Email
B)   Twitter
C)   Facebook
D)   All of the choices are correctE) A) and D)
F) None of the above

Question 10

Review the below list of key terms and determine which one typically occurs during strategic business process improvement.

Accepted Answer

A)   Automation
B)   Streamlining
C)   Reengineering
D)   ImprovementE) A) and C)
F) A) and B)

Question 11

What is the point when resources reach full capacity and cannot handle any additional demands?

Accepted Answer

A)   Optimization analysis
B)   Bottlenecks
C)   Redundancy
D)   Swim laneE) All of the above
F) B) and C)

Question 12

The local florist in town is Cheryl Steffan who has been in business for over 20 years. Recently, Cheryl has noticed several complaints about delivery errors. Cheryl decides to investigate the errors in her business delivery process and finds that most of the inaccuracies occur during order taking. Cheryl decides to implement an electronic ordering system to help improve order efficiency and effectiveness. What method did Cheryl follow to solve her delivery issues?

Accepted Answer

A)   Modeled the As-Is process, fixed the errors, and then created the To-Be process
B)   Modeled the To-Be process, fixed the errors, and then created the As-Is process
C)   Moved directly to implementing the To-Be process without analyzing the As-Is process
D)   Moved directly to implementing the As-Is process without analyzing the To-Be processE) B) and C)
F) None of the above

Question 13

Business Process Model and Notation (BPMN) is a graphical notation that depicts the steps in a business process.

Accepted Answer

A) True 
 B)False

Question 14

What is anything that happens during the course of a business process?

Accepted Answer

A)   BPMN Event
B)   BPMN Activity
C)   BPMN Flow
D)   BPMN GatewayE) B) and D)
F) A) and C)

Question 15

What are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions?

Accepted Answer

A)   Operational business processes
B)   Managerial business processes
C)   Strategic business processes
D)   Success business processesE) A) and B)
F) A) and C)

Question 16

Which of the following explains why a company would implement a BPR strategy?

Accepted Answer

A)   To encourage competition
B)   To decrease customers
C)   To create value for the customer
D)   All of the choices are correctE) A) and C)
F) C) and D)

Question 17

A Business Process Model and Notation (BPMN) flow is anything that happens during the course of a business process. An event is represented by a circle in a business process model.

Accepted Answer

A) True 
 B)False

Question 18

Automating a business process that contains ________ or ________ will magnify or amplify these problems if they are not corrected first.

Accepted Answer

A)   bottlenecks; regulations
B)   redundancies; regulations
C)   bottlenecks; redundancies
D)   redundancies; swim lanesE) All of the above
F) C) and D)

Question 19

Robotic process automation makes analytics part of a business process. Improving business processes is critical to staying competitive in today's electronic marketplace.

Accepted Answer

A) True 
 B)False

Question 20

What are operational business processes?

Accepted Answer

A)   Dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.
B)   Semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.
C)   Static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.
D)   None of the choices are correct.E) None of the above
F) All of the above

Exam 21: Identifying Competitive Advantages

What are operational business processes?

Correct Answer
verified

Business Process Model and Notation (BPMN) is a graphical notation that depicts the steps in a business process.

Correct Answer
verified

Which of the following explains why a company would implement a BPR strategy?

Correct Answer
verified

A Business Process Model and Notation (BPMN) activity is used to control the flow of a process.

Correct Answer
verified

Sarah Schin was recently hired by Bank West as the Global Director of Human Resources. Her job duties include determining employment policies as well as overseeing all hiring, firing, and training of employees. What type of processes does Sarah's new job demonstrate?

Correct Answer
verified

What are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions?

Correct Answer
verified

Review the below list of key terms and determine which one typically occurs during strategic business process improvement.

Correct Answer
verified

What is a graphical notation that depicts the steps in a business process?

Correct Answer
verified

What is the primary goal of the As-Is process model?

Correct Answer
verified

What is the point when resources reach full capacity and cannot handle any additional demands?

Correct Answer
verified

What is the difference between the As-Is process model and the To-Be process model?

Correct Answer
verified

Correct Answer
verified

What are strategic business processes?

Correct Answer
verified

What is anything that happens during the course of a business process?

Correct Answer
verified

Which of the following represents an example of a technology that actually disrupts and slows workflow?

Correct Answer
verified

Automating a business process that contains or will magnify or amplify these problems if they are not corrected first.

Correct Answer
verified

What improves managerial level business processes?

Correct Answer
verified

Operationalized analytics is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform.

Correct Answer
verified

A Business Process Model and Notation (BPMN) flow is anything that happens during the course of a business process. An event is represented by a circle in a business process model.

Correct Answer
verified

Robotic process automation makes analytics part of a business process. Improving business processes is critical to staying competitive in today's electronic marketplace.

Correct Answer
verified

Exam 21: Identifying Competitive Advantages

What are operational business processes?

Correct AnswerverifiedShow Answer

Business Process Model and Notation (BPMN) is a graphical notation that depicts the steps in a business process.

Correct AnswerverifiedShow Answer

Which of the following explains why a company would implement a BPR strategy?

Correct AnswerverifiedShow Answer

A Business Process Model and Notation (BPMN) activity is used to control the flow of a process.

Correct AnswerverifiedShow Answer

Sarah Schin was recently hired by Bank West as the Global Director of Human Resources. Her job duties include determining employment policies as well as overseeing all hiring, firing, and training of employees. What type of processes does Sarah's new job demonstrate?

Correct AnswerverifiedShow Answer

What are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions?

Correct AnswerverifiedShow Answer

Review the below list of key terms and determine which one typically occurs during strategic business process improvement.

Correct AnswerverifiedShow Answer

What is a graphical notation that depicts the steps in a business process?

Correct AnswerverifiedShow Answer

What is the primary goal of the As-Is process model?

Correct AnswerverifiedShow Answer

What is the point when resources reach full capacity and cannot handle any additional demands?

Correct AnswerverifiedShow Answer

What is the difference between the As-Is process model and the To-Be process model?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

What are strategic business processes?

Correct AnswerverifiedShow Answer

What is anything that happens during the course of a business process?

Correct AnswerverifiedShow Answer

Which of the following represents an example of a technology that actually disrupts and slows workflow?

Correct AnswerverifiedShow Answer

Automating a business process that contains ________ or ________ will magnify or amplify these problems if they are not corrected first.

Correct AnswerverifiedShow Answer

What improves managerial level business processes?

Correct AnswerverifiedShow Answer

Operationalized analytics is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform.

Correct AnswerverifiedShow Answer

A Business Process Model and Notation (BPMN) flow is anything that happens during the course of a business process. An event is represented by a circle in a business process model.

Correct AnswerverifiedShow Answer

Robotic process automation makes analytics part of a business process. Improving business processes is critical to staying competitive in today's electronic marketplace.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified

Automating a business process that contains or will magnify or amplify these problems if they are not corrected first.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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