Question 1

The monthly office staff meeting will be held tomorrow. One of your responsibilities to prepare for the meeting is to develop the ________ of topics to be discussed.

Accepted Answer

The answer of The monthly office staff meeting will be...

Question 2

Which of the following is the common abbreviation for Pap smear?

Accepted Answer

A)   PS
B)   ps
C)   Psm
D)   PSM
E)   PapF) D) and E)
G) A) and D)

Question 3

The appropriate procedure to follow with a cancellation is to ____.

Accepted Answer

A)   erase the patient's name from the appointment book and tell the patient to call later to reschedule
B)   draw a single line through the patient's name and write "canceled" in the appointment book before entering the rescheduled time
C)   reschedule the appointment but leave the original appointment in the appointment book
D)   tell the patient she must come to the office to cancel the appointment in person
E)   enter the rescheduled time in the appointment book and make a note to cancel the original appointmentF) A) and D)
G) B) and C)

Question 4

Which appointment reminder is especially helpful for patients with a history of late arrivals or no-shows?

Accepted Answer

A)   Recall notice
B)   Reminder call
C)   Appointment card
D)   Reminder mailing
E)   SuperbillF) A) and E)
G) B) and E)

Question 5

Prior to scheduling appointments, you need to prepare the appointment book. The first step in this process is to establish the ________.

Accepted Answer

The answer of Prior to scheduling appointments, you need to...

Question 6

A(n) ________ scheduling system can lock out selected appointment slots for various purposes and can provide the physician with a variety of reports that can help improve efficiency.

Accepted Answer

The answer of A(n) ________ scheduling system can lock out...

Question 7

Mr. Jones just completed his annual physical exam and wants to schedule the appointment for next year. This is called ________ scheduling.

Accepted Answer

The answer of Mr. Jones just completed his annual physical...

Question 8

A patient who arrives without an appointment expecting to see the practitioner is referred to as a(n) ________ patient.

Accepted Answer

The answer of A patient who arrives without an appointment...

Question 9

What is the standard abbreviation for an electrocardiogram?

Accepted Answer

A)   ELCG
B)   EG
C)   ECG
D)   ECAG
E)   ECGMF) A) and B)
G) B) and E)

Question 10

A patient who does not call to cancel an appointment but does not come to the appointment is called a(n) ________.

Accepted Answer

The answer of A patient who does not call to...

Question 11

The scheduling system in which patients are seen on a first-come, first-served basis is ________ scheduling.

Accepted Answer

The answer of The scheduling system in which patients are...

Question 12

Scheduling appointments in a(n) ________ manner creates an efficient patient flow.

Accepted Answer

The answer of Scheduling appointments in a(n) ________ manner creates...

Question 13

An efficient schedule depends on the practitioner's _________ and habits, the available facilities, and patient need.

Accepted Answer

The answer of An efficient schedule depends on the practitioner's...

Question 14

Yvonne had a cyst removed from her right hand three weeks ago. You scheduled her follow-up appointment for one week after the surgery, but she did not show up for the appointment. Today she called to say that the incision is red and oozing and has a foul smell. She thinks the surgeon "messed up" and is threatening a lawsuit. Which of the following statements applies in this situation?

Accepted Answer

A)   Yvonne may win the lawsuit if the incision turns out to be infected.
B)   The physician is not responsible because patients sign a form waiving their right to sue before the surgery is performed.
C)   The physician is protected from legal action if a "no-show" was documented when Yvonne missed her follow-up appointment.
D)   The physician should ask Yvonne to come into the office so he can correct his error and avoid a lawsuit.
E)   Yvonne can file a lawsuit against both the physician and the entire practice because her incision was not properly cared for.F) A) and E)
G) C) and E)

Question 15

An advantage of a computerized scheduling system is that it ____.

Accepted Answer

A)   can identify patients who routinely are late, forget their appointments, or cancel
B)   eliminates a wait for patients when coming to the office
C)   cancels any chance that two patients can be scheduled at the same time
D)   prevents the need to allow time for catching up before the next hour begins
E)   does not need color-coding to clarify the appointment scheduleF) B) and D)
G) B) and C)

Question 16

When scheduling a patient for an outpatient surgical procedure, the medical assistant should _______ before choosing the facility or surgeon.

Accepted Answer

A)   talk with the patient to find convenient appointment times
B)   ask the patient if she would rather schedule the appointment herself
C)   ask the patient to verify the exact procedure to be performed
D)   determine the day and time the procedure must be done
E)   check with the patient's insurance company to verify coverageF) B) and E)
G) A) and B)

Question 17

Time-specified or _______________ scheduling assumes a steady flow of patients throughout the day at regular, specified intervals.

Accepted Answer

The answer of Time-specified or _______________ scheduling assumes a steady...

Question 18

When you are obtaining patient information for an appointment, you should include the ____.

Accepted Answer

A)   purpose of the visit
B)   patient's occupation
C)   patient's marital status
D)   patient's religion
E)   patient's diagnosisF) A) and D)
G) B) and D)

Question 19

A disadvantage of the open-hours scheduling system is that ____.

Accepted Answer

A)   it causes problems due to broken appointments
B)   the patient records must be pulled before the patients arrive
C)   it still requires the use of an appointment book
D)   it increases the possibility of inefficient downtime for the physician
E)   patients may be irritated if they find they have the same appointment timeF) C) and D)
G) D) and E)

Question 20

Before a practice can use e-mail to schedule appointments, patients must sign a(n) ________ allowing communication via e-mail.

Accepted Answer

release re...

Exam 16: Schedule Management

A disadvantage of the open-hours scheduling system is that ____.

Correct Answer
verified

Which appointment reminder is especially helpful for patients with a history of late arrivals or no-shows?

Correct Answer
verified

What is the standard abbreviation for an electrocardiogram?

Correct Answer
verified

A patient who does not call to cancel an appointment but does not come to the appointment is called a(n) ________.

Correct Answer
verified

Before a practice can use e-mail to schedule appointments, patients must sign a(n) ________ allowing communication via e-mail.

Correct Answer
verified
release re...
View Answer

Scheduling appointments in a(n) ________ manner creates an efficient patient flow.

Correct Answer
verified

When you are obtaining patient information for an appointment, you should include the ____.

Correct Answer
verified

Which of the following is the common abbreviation for Pap smear?

Correct Answer
verified

An efficient schedule depends on the practitioner's _________ and habits, the available facilities, and patient need.

Correct Answer
verified

A(n) ________ scheduling system can lock out selected appointment slots for various purposes and can provide the physician with a variety of reports that can help improve efficiency.

Correct Answer
verified

Time-specified or _______________ scheduling assumes a steady flow of patients throughout the day at regular, specified intervals.

Correct Answer
verified

The scheduling system in which patients are seen on a first-come, first-served basis is ________ scheduling.

Correct Answer
verified

The appropriate procedure to follow with a cancellation is to ____.

Correct Answer
verified

An advantage of a computerized scheduling system is that it ____.

Correct Answer
verified

Correct Answer
verified

When scheduling a patient for an outpatient surgical procedure, the medical assistant should _______ before choosing the facility or surgeon.

Correct Answer
verified

Mr. Jones just completed his annual physical exam and wants to schedule the appointment for next year. This is called ________ scheduling.

Correct Answer
verified

A patient who arrives without an appointment expecting to see the practitioner is referred to as a(n) ________ patient.

Correct Answer
verified

Prior to scheduling appointments, you need to prepare the appointment book. The first step in this process is to establish the ________.

Correct Answer
verified

The monthly office staff meeting will be held tomorrow. One of your responsibilities to prepare for the meeting is to develop the ________ of topics to be discussed.

Correct Answer
verified

Exam 16: Schedule Management

A disadvantage of the open-hours scheduling system is that ____.

Correct AnswerverifiedShow Answer

Which appointment reminder is especially helpful for patients with a history of late arrivals or no-shows?

Correct AnswerverifiedShow Answer

What is the standard abbreviation for an electrocardiogram?

Correct AnswerverifiedShow Answer

A patient who does not call to cancel an appointment but does not come to the appointment is called a(n) ________.

Correct AnswerverifiedShow Answer

Before a practice can use e-mail to schedule appointments, patients must sign a(n) ________ allowing communication via e-mail.

Correct Answerverifiedrelease re...View AnswerShow Answer

Scheduling appointments in a(n) ________ manner creates an efficient patient flow.

Correct AnswerverifiedShow Answer

When you are obtaining patient information for an appointment, you should include the ____.

Correct AnswerverifiedShow Answer

Which of the following is the common abbreviation for Pap smear?

Correct AnswerverifiedShow Answer

An efficient schedule depends on the practitioner's _________ and habits, the available facilities, and patient need.

Correct AnswerverifiedShow Answer

A(n) ________ scheduling system can lock out selected appointment slots for various purposes and can provide the physician with a variety of reports that can help improve efficiency.

Correct AnswerverifiedShow Answer

Time-specified or _______________ scheduling assumes a steady flow of patients throughout the day at regular, specified intervals.

Correct AnswerverifiedShow Answer

The scheduling system in which patients are seen on a first-come, first-served basis is ________ scheduling.

Correct AnswerverifiedShow Answer

The appropriate procedure to follow with a cancellation is to ____.

Correct AnswerverifiedShow Answer

An advantage of a computerized scheduling system is that it ____.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

When scheduling a patient for an outpatient surgical procedure, the medical assistant should _______ before choosing the facility or surgeon.

Correct AnswerverifiedShow Answer

Mr. Jones just completed his annual physical exam and wants to schedule the appointment for next year. This is called ________ scheduling.

Correct AnswerverifiedShow Answer

A patient who arrives without an appointment expecting to see the practitioner is referred to as a(n) ________ patient.

Correct AnswerverifiedShow Answer

Prior to scheduling appointments, you need to prepare the appointment book. The first step in this process is to establish the ________.

Correct AnswerverifiedShow Answer

The monthly office staff meeting will be held tomorrow. One of your responsibilities to prepare for the meeting is to develop the ________ of topics to be discussed.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
verified
release re...
View Answer

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verified

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verified

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