Question 1

Which type of mail delivery is used for sending an item that is valuable or irreplaceable because it provides security for the item?

Accepted Answer

A)   Special delivery
B)   Certified mail
C)   Express Mail
D)   Registered mail
E)   Priority MailF) B) and E)
G) B) and D)

Question 2

What types of services does the USPS offer to most foreign countries?

Accepted Answer

A)   Airmail
B)   Parcel Post
C)   Priority Mail
D)   Express Mail
E)   Media MailF) B) and C)
G) A) and B)

Question 3

When using a windowed envelope, you must be sure the ________ appears in the window before sealing the envelope.

Accepted Answer

The answer of When using a windowed envelope, you must...

Question 4

The body of the letter should ____.

Accepted Answer

A)   be double-spaced
B)   begin two lines below the subject line
C)   avoid setting a list apart from the rest of the letter
D)   be single-spaced between paragraphs
E)   contain the writer's initials, a colon, and the typist's initialsF) A) and D)
G) B) and E)

Question 5

In which type of letter do the dateline, complimentary closing, signature block, and notations align and begin at the center of the page or slightly to the right of center?

Accepted Answer

A)   Simplified letter style
B)   Professional letter style
C)   Full-block letter style
D)   Modified-block letter style with indented paragraphs
E)   Modified-block letter styleF) C) and E)
G) A) and B)

Question 6

It is important to keep a daily ________ that lists mail received, follow-up correspondence needed, and the date it is completed.

Accepted Answer

The answer of It is important to keep a daily...

Question 7

The appropriate position for the signature block is ____.

Accepted Answer

A)   aligned with the complimentary closing
B)   one-half inch to the left of the body
C)   one-half inch to the right of the body
D)   flush with the identification line
E)   one line below the complimentary closingF) None of the above
G) A) and E)

Question 8

The provider's name and address that are printed at the top of formal business stationery is called ____.

Accepted Answer

A)   a signature block
B)   the identification line
C)   full-block style
D)   letterhead
E)   a templateF) A) and E)
G) C) and E)

Question 9

The steps in processing mail involve sorting, recording, annotating, and ____.

Accepted Answer

A)   distributing
B)   tracing
C)   registering
D)   certifying
E)   filingF) B) and D)
G) D) and E)

Question 10

In which type of letter style are all lines typed flush with the left margin?

Accepted Answer

A)   Simplified letter style
B)   Professional letter style
C)   Full-block letter style
D)   Modified-block letter style with indented paragraphs
E)   Modified-block letter styleF) All of the above
G) B) and E)

Question 11

The former name for Parcel Post was ____.

Accepted Answer

A)   Priority Mail
B)   first-class mail
C)   third-class mail
D)   fourth-class mail
E)   Express MailF) B) and D)
G) A) and B)

Question 12

The medical office needs a new copy machine, and Brent has been asked to check into available models and recommend a suitable machine. As part of his research, he is checking with other medical offices in the area to see how happy they are with their machines and with the scheduled maintenance they receive. He does this by sending the following e-mail message to four medical offices: "How do you like your copy machine and service? Please let me know ASAP." What is wrong with this message?

Accepted Answer

A)   It does not sound professional.
B)   The grammar is wrong.
C)   It gives too much information.
D)   It uses texting language.
E)   It is not factually accurate.F) D) and E)
G) C) and E)

Question 13

Many healthcare providers receive drug and product samples in the mail. Samples of ________ products such as hand creams may be placed in the patient treatment area for distribution as directed by the physician.

Accepted Answer

The answer of Many healthcare providers receive drug and product...

Question 14

Interoffice memos are used to ____.

Accepted Answer

A)   facilitate informal written communication within an office
B)   create formal written communications
C)   write official business communications
D)   respond to patient inquiries
E)   send patient information to other medical practicesF) B) and C)
G) C) and D)

Question 15

Formatting errors include which of the following?

Accepted Answer

A)   Typing monetary figures
B)   Spelling and punctuation
C)   Indenting, line length, or line spacing
D)   Reversing words or characters
E)   Word divisionsF) A) and B)
G) C) and E)

Question 16

The first step in processing incoming mail is to _____ it.

Accepted Answer

A)   open
B)   sort
C)   record
D)   annotate
E)   fileF) A) and D)
G) A) and C)

Question 17

Errors in spelling, punctuation, spacing, and division of words are ________ errors.

Accepted Answer

The answer of Errors in spelling, punctuation, spacing, and division...

Question 18

Which of the following is considered a mechanical error?

Accepted Answer

A)   Punctuation
B)   Line length
C)   Indenting
D)   Monetary figures
E)   Line spacingF) All of the above
G) A) and B)

Question 19

First-class mail must weigh ____ or less.

Accepted Answer

A)   11 ounces
B)   1 pound
C)   10 pounds
D)   20 pounds
E)   70 poundsF) B) and C)
G) A) and E)

Question 20

A characteristic of mixed punctuation is ____.

Accepted Answer

A)   no punctuation after the salutation
B)   no colon after the enclosure
C)   no period after the enclosure
D)   a colon after Attention in the attention line
E)   no comma after the complimentary closingF) B) and C)
G) B) and E)

Exam 10: Written and Electronic Communication

Which type of mail delivery is used for sending an item that is valuable or irreplaceable because it provides security for the item?

Correct Answer
verified

In which type of letter do the dateline, complimentary closing, signature block, and notations align and begin at the center of the page or slightly to the right of center?

Correct Answer
verified

Interoffice memos are used to ____.

Correct Answer
verified

In which type of letter style are all lines typed flush with the left margin?

Correct Answer
verified

The steps in processing mail involve sorting, recording, annotating, and ____.

Correct Answer
verified

Formatting errors include which of the following?

Correct Answer
verified

Many healthcare providers receive drug and product samples in the mail. Samples of ________ products such as hand creams may be placed in the patient treatment area for distribution as directed by the physician.

Correct Answer
verified

It is important to keep a daily ________ that lists mail received, follow-up correspondence needed, and the date it is completed.

Correct Answer
verified

The appropriate position for the signature block is ____.

Correct Answer
verified

A characteristic of mixed punctuation is ____.

Correct Answer
verified

Which of the following is considered a mechanical error?

Correct Answer
verified

Correct Answer
verified

What types of services does the USPS offer to most foreign countries?

Correct Answer
verified

The former name for Parcel Post was ____.

Correct Answer
verified

When using a windowed envelope, you must be sure the ________ appears in the window before sealing the envelope.

Correct Answer
verified

The provider's name and address that are printed at the top of formal business stationery is called ____.

Correct Answer
verified

First-class mail must weigh ____ or less.

Correct Answer
verified

The body of the letter should ____.

Correct Answer
verified

The first step in processing incoming mail is to _____ it.

Correct Answer
verified

Errors in spelling, punctuation, spacing, and division of words are ________ errors.

Correct Answer
verified

Exam 10: Written and Electronic Communication

Which type of mail delivery is used for sending an item that is valuable or irreplaceable because it provides security for the item?

Correct AnswerverifiedShow Answer

In which type of letter do the dateline, complimentary closing, signature block, and notations align and begin at the center of the page or slightly to the right of center?

Correct AnswerverifiedShow Answer

Interoffice memos are used to ____.

Correct AnswerverifiedShow Answer

In which type of letter style are all lines typed flush with the left margin?

Correct AnswerverifiedShow Answer

The steps in processing mail involve sorting, recording, annotating, and ____.

Correct AnswerverifiedShow Answer

Formatting errors include which of the following?

Correct AnswerverifiedShow Answer

Many healthcare providers receive drug and product samples in the mail. Samples of ________ products such as hand creams may be placed in the patient treatment area for distribution as directed by the physician.

Correct AnswerverifiedShow Answer

It is important to keep a daily ________ that lists mail received, follow-up correspondence needed, and the date it is completed.

Correct AnswerverifiedShow Answer

The appropriate position for the signature block is ____.

Correct AnswerverifiedShow Answer

A characteristic of mixed punctuation is ____.

Correct AnswerverifiedShow Answer

Which of the following is considered a mechanical error?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

What types of services does the USPS offer to most foreign countries?

Correct AnswerverifiedShow Answer

The former name for Parcel Post was ____.

Correct AnswerverifiedShow Answer

When using a windowed envelope, you must be sure the ________ appears in the window before sealing the envelope.

Correct AnswerverifiedShow Answer

The provider's name and address that are printed at the top of formal business stationery is called ____.

Correct AnswerverifiedShow Answer

First-class mail must weigh ____ or less.

Correct AnswerverifiedShow Answer

The body of the letter should ____.

Correct AnswerverifiedShow Answer

The first step in processing incoming mail is to _____ it.

Correct AnswerverifiedShow Answer

Errors in spelling, punctuation, spacing, and division of words are ________ errors.

Correct AnswerverifiedShow Answer

Correct Answer
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