Question 1

Individuals who have a fulfilling career and a balanced personal life have usually reached which level of Maslow's hierarchy?

Accepted Answer

A)   Deficiency needs
B)   Physiological needs
C)   Safety needs
D)   Love/belonging needs
E)   Self-actualizationF) A) and B)
G) B) and D)

Question 2

When one patient expresses pain very emotionally, and another patient refuses to admit she has any pain but is grimacing, this may illustrate ____.

Accepted Answer

A)   that one patient is strong and the other is weak
B)   different cultural beliefs
C)   that one patient is taking the prescribed medication and the other is not
D)   an underlying psychological problem
E)   that one patient is looking for sympathyF) B) and E)
G) C) and E)

Question 3

Interpersonal skills include which of the following?

Accepted Answer

A)   Assertiveness
B)   Warmth and friendliness
C)   Touch
D)   Aggressiveness
E)   Passive listeningF) C) and D)
G) B) and E)

Question 4

___________ is the world-renowned authority in areas of death and dying who developed the five stages of dying model.

Accepted Answer

The answer of ___________ is the world-renowned authority in areas...

Question 5

Accepting others and not being biased for or against them is called ____.

Accepted Answer

A)   empathy
B)   assertiveness
C)   listening
D)   openness
E)   respectF) A) and B)
G) A) and C)

Question 6

Which of the following behaviors helps prevent conflict and improve communication among coworkers?

Accepted Answer

A)   Draw a conclusion instead of asking for clarification
B)   Support a coworker's feelings even if they are negative
C)   Leave a coworker alone if he or she is having a bad day
D)   Avoid participating in gossip
E)   Criticize your supervisor only when she is not presentF) C) and D)
G) A) and E)

Question 7

Stating the patient's name when you greet her is giving ________.

Accepted Answer

The answer of Stating the patient's name when you greet...

Question 8

Abraham Maslow's model of human behavior is known as the _______________ of needs.

Accepted Answer

The answer of Abraham Maslow's model of human behavior is...

Question 9

Misunderstandings or breakdowns in the lines of communication can result in ________ in the workplace.

Accepted Answer

The answer of Misunderstandings or breakdowns in the lines of...

Question 10

People need to meet their physiological needs in order to establish ________, which is a state of balance or equilibrium.

Accepted Answer

The answer of People need to meet their physiological needs...

Question 11

Which of the following is an example of an ineffective therapeutic communication?

Accepted Answer

A)   Active listening
B)   Giving approval
C)   Empathy
D)   Assertiveness
E)   Being silentF) A) and B)
G) A) and C)

Question 12

Body language is an example of ____.

Accepted Answer

A)   verbal communication
B)   interpersonal skills
C)   empathy
D)   nonverbal communication
E)   personal spaceF) C) and D)
G) A) and B)

Question 13

Types of human growth include physical, psychological, and _______________ growth.

Accepted Answer

The answer of Types of human growth include physical, psychological,...

Question 14

Devaluing the patient's feelings and giving false hope is the ineffective communication style known as ________.

Accepted Answer

reassuring...

Question 15

In Maslow's hierarchy, the ________ needs include consistency, security, and shelter.

Accepted Answer

The answer of In Maslow's hierarchy, the ________ needs include...

Question 16

A person who is leaning back in his chair with his arms folded across his chest is displaying ____.

Accepted Answer

A)   boredom
B)   closed posture
C)   personal space
D)   active listening
E)   relaxationF) A) and D)
G) A) and E)

Question 17

Giving ________ may cause the patient to strive for praise, rather than progress.

Accepted Answer

The answer of Giving ________ may cause the patient to...

Question 18

The most appropriate way to deal with a family member who accompanies a patient to an appointment is to ____.

Accepted Answer

A)   refuse to talk to the family member
B)   tell the family member that it is inappropriate for them to accompany the patient
C)   ask the patient if the family member should accompany him or her to the examination room
D)   insist that the family member leave the office
E)   ask the family member if he or she wants to accompany the patient to the examination roomF) B) and E)
G) A) and B)

Question 19

A medical assistant shows ____ when she acknowledges a patient's wishes without passing judgment.

Accepted Answer

A)   respect
B)   genuineness
C)   reassurance
D)   sympathy
E)   rapportF) None of the above
G) All of the above

Question 20

You are making a(n) ________ when you tell the patient how he or she appears to you. ("You appear tense.")

Accepted Answer

The answer of You are making a(n) ________ when you...

Exam 4: Interpersonal Communication

Abraham Maslow's model of human behavior is known as the _______________ of needs.

Correct AnswerverifiedShow Answer

People need to meet their physiological needs in order to establish ________, which is a state of balance or equilibrium.

Correct AnswerverifiedShow Answer

Devaluing the patient's feelings and giving false hope is the ineffective communication style known as ________.

Correct Answerverifiedreassuring...View AnswerShow Answer

___________ is the world-renowned authority in areas of death and dying who developed the five stages of dying model.

Correct AnswerverifiedShow Answer

Giving ________ may cause the patient to strive for praise, rather than progress.

Correct AnswerverifiedShow Answer

Accepting others and not being biased for or against them is called ____.

Correct AnswerverifiedShow Answer

Which of the following behaviors helps prevent conflict and improve communication among coworkers?

Correct AnswerverifiedShow Answer

A medical assistant shows ____ when she acknowledges a patient's wishes without passing judgment.

Correct AnswerverifiedShow Answer

Which of the following is an example of an ineffective therapeutic communication?

Correct AnswerverifiedShow Answer

The most appropriate way to deal with a family member who accompanies a patient to an appointment is to ____.

Correct AnswerverifiedShow Answer

Stating the patient's name when you greet her is giving ________.

Correct AnswerverifiedShow Answer

You are making a(n) ________ when you tell the patient how he or she appears to you. ("You appear tense.")

Correct AnswerverifiedShow Answer

Types of human growth include physical, psychological, and _______________ growth.

Correct AnswerverifiedShow Answer

Individuals who have a fulfilling career and a balanced personal life have usually reached which level of Maslow's hierarchy?

Correct AnswerverifiedShow Answer

A person who is leaning back in his chair with his arms folded across his chest is displaying ____.

Correct AnswerverifiedShow Answer

Misunderstandings or breakdowns in the lines of communication can result in ________ in the workplace.

Correct AnswerverifiedShow Answer

Body language is an example of ____.

Correct AnswerverifiedShow Answer

When one patient expresses pain very emotionally, and another patient refuses to admit she has any pain but is grimacing, this may illustrate ____.

Correct AnswerverifiedShow Answer

Interpersonal skills include which of the following?

Correct AnswerverifiedShow Answer

In Maslow's hierarchy, the ________ needs include consistency, security, and shelter.

Correct AnswerverifiedShow Answer

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