Question 1

Personal qualifications or behaviors that enhance an individual's job performance are known as ___________.

Accepted Answer

The answer of Personal qualifications or behaviors that enhance an...

Question 2

Wearing an approved uniform that is clean and pressed is part of maintaining a(n) ________ appearance.

Accepted Answer

The answer of Wearing an approved uniform that is clean...

Question 3

The specific technical and operational proficiencies needed to perform a job in a specific profession are known as ________ skills.

Accepted Answer

The answer of The specific technical and operational proficiencies needed...

Question 4

Other words for ________ include perseverance and tenacity.

Accepted Answer

The answer of Other words for ________ include perseverance and...

Question 5

An example of a behavior that reflects integrity in a medical assistant is ____.

Accepted Answer

A)   wearing the proper clothing
B)   always having a positive outlook
C)   being honest
D)   complying with OSHA
E)   showing self-confidenceF) A) and B)
G) C) and D)

Question 6

Employers look for employees whose professional behaviors produce a good ________ ethic.

Accepted Answer

The answer of Employers look for employees whose professional behaviors...

Question 7

The variety of human social structures, belief systems, and strategies for adapting to situations in different parts of the world is referred to as cultural ________.

Accepted Answer

The answer of The variety of human social structures, belief...

Question 8

When a medical assistant working with a terminally ill patient tries to understand how the patient feels about his or her experience without ever going through that type of experience, the medical assistant is showing _________ toward the patient.

Accepted Answer

A)   cultural awareness
B)   empathy
C)   sympathy
D)   kindness
E)   comprehensionF) C) and D)
G) C) and E)

Question 9

Which of the following involves careful listening, observing, speaking, and writing?

Accepted Answer

A)   Professional judgment
B)   Critical thinking skills
C)   Empathy
D)   Communication skills
E)   PersistenceF) A) and B)
G) A) and C)

Question 10

Which of the following is not considered part of team dynamics?

Accepted Answer

A)   Taking credit for individual successes
B)   Assisting each other on a daily basis
C)   Avoiding interpersonal conflict with other team members
D)   Performing extra responsibilities without complaining
E)   Being considerate of all team members' responsibilitiesF) All of the above
G) A) and D)

Question 11

As a medical assisting professional, your attitude ____.

Accepted Answer

A)   should be true to your own feelings
B)   allows you to learn from criticism
C)   can be different with coworkers than with patients
D)   does not matter as long as you are positive
E)   should become aggressive when necessaryF) A) and D)
G) A) and E)

Question 12

The end result of prolonged periods of stress without relief is often ________.

Accepted Answer

The answer of The end result of prolonged periods of...

Question 13

Knowing what you know and what you don't know is part of being ____.

Accepted Answer

A)   persistent
B)   judgmental
C)   punctual
D)   organized
E)   self-confidentF) A) and B)
G) B) and C)

Question 14

A medical assistant who completes all work and documents all of the day's activities before leaving for the day is demonstrating ____.

Accepted Answer

A)   knowledge
B)   self-confidence
C)   growth
D)   critical thinking
E)   professionalismF) A) and B)
G) A) and C)

Question 15

Showing concern and appropriate attention for a patient without enabling poor behaviors is an example of ________.

Accepted Answer

The answer of Showing concern and appropriate attention for a...

Question 16

Being on time for work every day is the professional behavior of ________.

Accepted Answer

The answer of Being on time for work every day...

Question 17

Which of the following statements describes knowledge?

Accepted Answer

A)   Memorizing the steps in a procedure
B)   Understanding what a patient feels without having the experience yourself
C)   Observing professional boundaries
D)   Ability to learn, retain, and process information
E)   Understanding the "why" of what you are doingF) C) and D)
G) All of the above

Question 18

What is the term for the ability to identify with and understand another person's feelings?

Accepted Answer

A)   Empathy
B)   Commiseration
C)   Sympathy
D)   Experience
E)   RationalizationF) All of the above
G) C) and D)

Question 19

Tracy works in the billing and coding department of a busy outpatient clinic. She receives a phone call from an irate patient who claims he was overcharged by $246.73 for a recent procedure. Tracy could not immediately find the patient's record, so she followed the problem-solving steps and implemented what she considered to be the best solution: tell the patient that she would look into it and call the patient back. The patient becomes even angrier, saying that he "will not stand for being put off like that." What should Tracy do now?

Accepted Answer

A)   Tell the patient she cannot help him and hang up the phone.
B)   Place the patient on hold for 30 minutes while she looks up the records.
C)   Repeat the steps of the problem-solving process to find another solution.
D)   Report to her supervisor that a patient is verbally abusing her.
E)   Tell the patient she will adjust his account because "the patient is always right."F) A) and D)
G) None of the above

Question 20

Maintaining professional _________ means treating patients as clients, without becoming involved in issues unrelated to their healthcare.

Accepted Answer

The answer of Maintaining professional _________ means treating patients as...

Exam 3: Professionalism and Success

Correct Answer
verified

Which of the following involves careful listening, observing, speaking, and writing?

Correct Answer
verified

Which of the following is not considered part of team dynamics?

Correct Answer
verified

When a medical assistant working with a terminally ill patient tries to understand how the patient feels about his or her experience without ever going through that type of experience, the medical assistant is showing _________ toward the patient.

Correct Answer
verified

Personal qualifications or behaviors that enhance an individual's job performance are known as ___________.

Correct Answer
verified

The variety of human social structures, belief systems, and strategies for adapting to situations in different parts of the world is referred to as cultural ________.

Correct Answer
verified

An example of a behavior that reflects integrity in a medical assistant is ____.

Correct Answer
verified

Showing concern and appropriate attention for a patient without enabling poor behaviors is an example of ________.

Correct Answer
verified

Being on time for work every day is the professional behavior of ________.

Correct Answer
verified

The end result of prolonged periods of stress without relief is often ________.

Correct Answer
verified

What is the term for the ability to identify with and understand another person's feelings?

Correct Answer
verified

Knowing what you know and what you don't know is part of being ____.

Correct Answer
verified

Other words for ________ include perseverance and tenacity.

Correct Answer
verified

Employers look for employees whose professional behaviors produce a good ________ ethic.

Correct Answer
verified

Which of the following statements describes knowledge?

Correct Answer
verified

Maintaining professional _________ means treating patients as clients, without becoming involved in issues unrelated to their healthcare.

Correct Answer
verified

As a medical assisting professional, your attitude ____.

Correct Answer
verified

Wearing an approved uniform that is clean and pressed is part of maintaining a(n) ________ appearance.

Correct Answer
verified

The specific technical and operational proficiencies needed to perform a job in a specific profession are known as ________ skills.

Correct Answer
verified

A medical assistant who completes all work and documents all of the day's activities before leaving for the day is demonstrating ____.

Correct Answer
verified

Exam 3: Professionalism and Success

Correct AnswerverifiedShow Answer

Which of the following involves careful listening, observing, speaking, and writing?

Correct AnswerverifiedShow Answer

Which of the following is not considered part of team dynamics?

Correct AnswerverifiedShow Answer

When a medical assistant working with a terminally ill patient tries to understand how the patient feels about his or her experience without ever going through that type of experience, the medical assistant is showing _________ toward the patient.

Correct AnswerverifiedShow Answer

Personal qualifications or behaviors that enhance an individual's job performance are known as ___________.

Correct AnswerverifiedShow Answer

The variety of human social structures, belief systems, and strategies for adapting to situations in different parts of the world is referred to as cultural ________.

Correct AnswerverifiedShow Answer

An example of a behavior that reflects integrity in a medical assistant is ____.

Correct AnswerverifiedShow Answer

Showing concern and appropriate attention for a patient without enabling poor behaviors is an example of ________.

Correct AnswerverifiedShow Answer

Being on time for work every day is the professional behavior of ________.

Correct AnswerverifiedShow Answer

The end result of prolonged periods of stress without relief is often ________.

Correct AnswerverifiedShow Answer

What is the term for the ability to identify with and understand another person's feelings?

Correct AnswerverifiedShow Answer

Knowing what you know and what you don't know is part of being ____.

Correct AnswerverifiedShow Answer

Other words for ________ include perseverance and tenacity.

Correct AnswerverifiedShow Answer

Employers look for employees whose professional behaviors produce a good ________ ethic.

Correct AnswerverifiedShow Answer

Which of the following statements describes knowledge?

Correct AnswerverifiedShow Answer

Maintaining professional _________ means treating patients as clients, without becoming involved in issues unrelated to their healthcare.

Correct AnswerverifiedShow Answer

As a medical assisting professional, your attitude ____.

Correct AnswerverifiedShow Answer

Wearing an approved uniform that is clean and pressed is part of maintaining a(n) ________ appearance.

Correct AnswerverifiedShow Answer

The specific technical and operational proficiencies needed to perform a job in a specific profession are known as ________ skills.

Correct AnswerverifiedShow Answer

A medical assistant who completes all work and documents all of the day's activities before leaving for the day is demonstrating ____.

Correct AnswerverifiedShow Answer

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