Question 1

Chris has consistently tried to demonstrate his ability so that his colleagues will not think poorly of him.Chris appears to have a(n) :

Accepted Answer

A)  projection bias
B)  availability bias
C)  performance-prove orientation
D)  self-serving bias
E)  performance-avoid orientationF) All of the above
G) C) and D)

Question 2

Research shows that the difference between experts and novices is almost always a function of intelligence as opposed to the more popular view that learning makes the difference.

Accepted Answer

A) True 
 B)False

Question 3

A slot machine is an example of a _______ reinforcement schedule.

Accepted Answer

A)  continuous
B)  fixed interval
C)  fixed ratio
D)  variable interval
E)  variable ratioF) A) and C)
G) C) and D)

Question 4

All of the following terms are used to describe tacit knowledge,except?

Accepted Answer

A)  Intuition
B)  Mental models
C)  Consensus
D)  Practical intelligence
E)  InsightF) A) and D)
G) A) and E)

Question 5

_______ refers to the process of generating and choosing from a set of alternatives to solve a problem.

Accepted Answer

A)  Decision making
B)  Learning
C)  Intuition
D)  Consensus
E)  HeuristicsF) B) and D)
G) C) and D)

Question 6

_____________ is a concept used by decision makers to attribute cause;whether the person being judged acts in a similar fashion under different circumstances.

Accepted Answer

A)  Attribution
B)  Consistency
C)  Anchoring
D)  Distinctiveness
E)  ConsensusF) A) and E)
G) A) and D)

Question 7

When Jeff asked Joanna how to fix the error message he keeps getting on his computer,Joanna wrote the step-by-step instructions down for Jeff so that he can take care of the problem relatively easily.The type of knowledge described in this situation is called:

Accepted Answer

A)  consensus-based knowledge
B)  tacit knowledge
C)  explicit knowledge
D)  intuition knowledge
E)  practical knowledgeF) None of the above
G) B) and D)

Question 8

B.F.Skinner pioneered the notion that we learn by observing the link between our voluntary behaviour and the consequences that follow it,an idea originally known as operant learning.

Accepted Answer

A) True 
 B)False

Question 9

___________ is used by decision makers to attribute cause;whether this individual has behaved this way before under similar circumstances.

Accepted Answer

A)  Attribution
B)  Consistency
C)  Anchoring
D)  Distinctiveness
E)  ConsensusF) C) and D)
G) B) and D) B

Question 10

Which of these reflects relatively permanent changes in an employee's knowledge or skill that result from experience?

Accepted Answer

A)  Decision making
B)  Learning
C)  Intuition
D)  Consensus
E)  HeuristicsF) None of the above
G) A) and E)

Question 11

_______ schedules are designed to reinforce behaviours at more random points in time.

Accepted Answer

A)  Fixed ratio
B)  Variable interval
C)  Continuous
D)  Variable ratio
E)  Fixed intervalF) C) and D)
G) C) and E)

Question 12

When employees observe the actions of others,learn from what they observe,and then repeat what they have observed,they are engaging in:

Accepted Answer

A)  structural modelling
B)  behavioural modelling
C)  dynamic modelling
D)  cognitive modelling
E)  hierarchical modellingF) None of the above
G) A) and D)

Question 13

Clothing International operates two factories where employees sew different garments.Employees are paid on a piece-rate compensation system.The number of items that each employee completes determines their pay.Clothing International uses which of these reinforcement schedules?

Accepted Answer

A)  Continuous
B)  Fixed interval
C)  Variable ratio
D)  Variable interval
E)  Fixed ratioF) B) and C)
G) A) and E)

Question 14

The second step in rational decision making is to:

Accepted Answer

A)  choose the solution that maximizes value.
B)  identify the criteria that are important in making the decision.
C)  evaluate the alternatives.
D)  implement the alternative.
E)  generate a list of all available alternatives.F) A) and E)
G) A) and B)

Question 15

True learning only occurs when:

Accepted Answer

A)  employees forget to mimic the behaviours of experts.
B)  experts play the role of novices.
C)  changes in behaviour become relatively permanent.
D)  the first time an employee makes the right decision.
E)  the status quo is preserved.F) A) and E)
G) D) and E)

Question 16

When Gary says ABC will hire Asians only,he is representing which decision-making bias?

Accepted Answer

A)  Availability bias
B)  Confirmation bias
C)  Anchoring
D)  Gambler's fallacy
E)  Halo effectF) A) and C)
G) A) and D) C

Question 17

Escalation of commitment refers to the decision to continue to follow a failing course of action.

Accepted Answer

A) True 
 B)False

Question 18

Learning has _______ effect on performance and _______ effect on commitment.

Accepted Answer

A)  a moderate negative;a moderate positive
B)  a strong positive;a moderate negative
C)  a weak negative;a strong positive
D)  a moderate positive;a weak positive
E)  a weak positive;a moderate negativeF) B) and E)
G) A) and D) D

Question 19

Those with a performance-prove orientation focus on demonstrating their competence so that others will not think poorly of them.

Accepted Answer

A) True 
 B)False

Question 20

A supervisor walking around at different points of time every day is a good example of a:

Accepted Answer

A)  variable ratio schedule
B)  fixed interval schedule
C)  continuous schedule
D)  variable interval schedule
E)  fixed ratio scheduleF) B) and D)
G) D) and E)

Exam 9: Learning and Decision Making

Chris has consistently tried to demonstrate his ability so that his colleagues will not think poorly of him.Chris appears to have a(n) :

Correct AnswerverifiedShow Answer

Research shows that the difference between experts and novices is almost always a function of intelligence as opposed to the more popular view that learning makes the difference.

Correct AnswerverifiedShow Answer

A slot machine is an example of a _______ reinforcement schedule.

Correct AnswerverifiedShow Answer

All of the following terms are used to describe tacit knowledge,except?

Correct AnswerverifiedShow Answer

_______ refers to the process of generating and choosing from a set of alternatives to solve a problem.

Correct AnswerverifiedShow Answer

_____________ is a concept used by decision makers to attribute cause;whether the person being judged acts in a similar fashion under different circumstances.

Correct AnswerverifiedShow Answer

When Jeff asked Joanna how to fix the error message he keeps getting on his computer,Joanna wrote the step-by-step instructions down for Jeff so that he can take care of the problem relatively easily.The type of knowledge described in this situation is called:

Correct AnswerverifiedShow Answer

B.F.Skinner pioneered the notion that we learn by observing the link between our voluntary behaviour and the consequences that follow it,an idea originally known as operant learning.

Correct AnswerverifiedShow Answer

___________ is used by decision makers to attribute cause;whether this individual has behaved this way before under similar circumstances.

Correct AnswerverifiedB

Which of these reflects relatively permanent changes in an employee's knowledge or skill that result from experience?

Correct AnswerverifiedShow Answer

_______ schedules are designed to reinforce behaviours at more random points in time.

Correct AnswerverifiedShow Answer

When employees observe the actions of others,learn from what they observe,and then repeat what they have observed,they are engaging in:

Correct AnswerverifiedShow Answer

Clothing International operates two factories where employees sew different garments.Employees are paid on a piece-rate compensation system.The number of items that each employee completes determines their pay.Clothing International uses which of these reinforcement schedules?

Correct AnswerverifiedShow Answer

The second step in rational decision making is to:

Correct AnswerverifiedShow Answer

True learning only occurs when:

Correct AnswerverifiedShow Answer

When Gary says ABC will hire Asians only,he is representing which decision-making bias?

Correct AnswerverifiedC

Escalation of commitment refers to the decision to continue to follow a failing course of action.

Correct AnswerverifiedShow Answer

Learning has _______ effect on performance and _______ effect on commitment.

Correct AnswerverifiedD

Those with a performance-prove orientation focus on demonstrating their competence so that others will not think poorly of them.

Correct AnswerverifiedShow Answer

A supervisor walking around at different points of time every day is a good example of a:

Correct AnswerverifiedShow Answer

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B

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C

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Learning has _ effect on performance and _ effect on commitment.

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D

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