Question 1

Which of the following is labeled the Hawthorne effect?

Accepted Answer

A)  Decrease in productivity as work hours increased
B)  Increase in productivity regardless of physical conditions
C)  Decrease in productivity regardless of supervision
D)  Increase in productivity as pay increased
E)  Productivity remaining the same despite increase in efficiencyF) A) and E)
G) All of the above

Question 2

Which of the following theories is associated with the piece-rate system?

Accepted Answer

A)  The two-factor theory
B)  The theory of the hierarchy of needs
C)  The theory of the Hawthorne effect
D)  Theory X and Theory Y
E)  The classical theory of motivationF) C) and E)
G) D) and E)

Question 3

Kart Inc.,a publishing house,allows employees to log in at their preferred time and log off after completing eight hours.It does not have any fixed office timings.Kart Inc.offers _____ to its employees.

Accepted Answer

A)  flextime
B)  compressed work week
C)  job sharing
D)  job enrichment
E)  run timeF) C) and E)
G) C) and D)

Question 4

According to Herzberg's two-factor theory,which of the following is a hygiene factor?

Accepted Answer

A)  Achievement
B)  Recognition
C)  Involvement
D)  Salary
E)  ResponsibilityF) B) and C)
G) All of the above

Question 5

Which of the following ideas is most likely to be supported by the followers of Skinner's theory?

Accepted Answer

A)  Job rotation relieves boredom among employees by allowing them to access a variety of jobs.
B)  A person who wants something and has reasons to be optimistic is likely to be highly motivated.
C)  How much people are willing to contribute to an organization depends on their assessment of the fairness,or equity,of the rewards they will receive in exchange.
D)  Behavior that is rewarded will tend to be repeated,while behavior that is punished will tend to be eliminated.
E)  In a fair situation,a person receives rewards proportional to the contribution he or she makes to the organization.F) C) and D)
G) A) and B)

Question 6

Mazer Inc.,a publication house,allows its employees to try out a variety of profiles,ranging from editing to designing cover pages.The practice at Mazer best exemplifies:

Accepted Answer

A)  job sharing.
B)  job rotation.
C)  flextime.
D)  diversity.
E)  specialization.F) None of the above
G) B) and E)

Question 7

In the United States,workers' _____,as defined by Maslow,have largely been met by minimum-wage laws and federal occupational safety standards.

Accepted Answer

A)  physiological and security needs
B)  security and social needs
C)  social and esteem needs
D)  esteem and self-actualization needs
E)  physiological and esteem needsF) A) and B)
G) None of the above

Question 8

What is a drawback of job rotation?

Accepted Answer

A)  It increases job turnover.
B)  It results in increased physical activity.
C)  It increases fixed costs for companies.
D)  It is unable to totally eliminate the problem of boredom.
E)  It discourages job enlargement initiatives.F) A) and E)
G) A) and B)

Question 9

Frederick Herzberg proposed _____.

Accepted Answer

A)  the classical theory of motivation
B)  the theory of the hierarchy of needs
C)  the theory of the Hawthorne effect
D)  the two-factor theory
E)  Theory X and Theory YF) C) and D)
G) A) and E)

Question 10

How can managers avoid equity problems?

Accepted Answer

A)  By offering flextime to employees
B)  By adding more tasks to a job instead of treating each task as separate
C)  By ensuring that rewards are distributed on the basis of performance
D)  By incorporating motivational factors such as opportunity for achievement
E)  By creating a competitive environment at the workplaceF) B) and E)
G) A) and B)

Question 11

Mary follows McGregor's Theory Y approach to management.She is likely to assume that:

Accepted Answer

A)  her subordinates avoid responsibilities.
B)  the average worker prefers to be directed.
C)  the average worker has little ambition.
D)  workers are not capable of self-control.
E)  workers can contribute through imagination and ingenuity.F) All of the above
G) A) and E)

Question 12

When compared to Maslow's hierarchy of needs,the Theory X style of management focuses on:

Accepted Answer

A)  security and esteem needs.
B)  self-actualization and esteem needs.
C)  physiological and security needs.
D)  social and security needs.
E)  physiological and social needs.F) B) and D)
G) C) and D)

Question 13

The birth of the study of human relations within business organizations can be traced to:

Accepted Answer

A)  research conducted by Mayo and Hawthorne.
B)  Maslow's hierarchy of needs.
C)  Herzberg's study of hygiene and motivation factors.
D)  McGregor's Theory X and Theory Y.
E)  time and motion studies by Frederick W.Taylor and Frank and Lillian Gilbreth.F) A) and B)
G) A) and C)

Question 14

_____ are benefits and/or recognition that a person receives from someone else.

Accepted Answer

A)  Intrinsic needs
B)  Extrinsic needs
C)  Intrinsic rewards
D)  Extrinsic rewards
E)  Intrinsic motivational requirementsF) C) and D)
G) B) and D)

Question 15

Herzberg's motivational factors are similar to Maslow's:

Accepted Answer

A)  physiological and security needs.
B)  security and social needs.
C)  social and esteem needs.
D)  esteem and self-actualization needs.
E)  physiological and esteem needs.F) C) and D)
G) C) and E)

Question 16

_____ is the incorporation of motivational factors,such as opportunity for achievement,recognition,responsibility,and advancement,into a job.

Accepted Answer

A)  Job rotation
B)  Job enrichment
C)  Job enlargement
D)  Job specification
E)  Job specializationF) A) and E)
G) A) and B)

Question 17

Jill follows McGregor's Theory Y approach to management.She is likely to assume that:

Accepted Answer

A)  her workers are not responsible.
B)  her subordinates are not capable of self-control and self-motivation.
C)  the average worker has little ambition.
D)  the organization has to ensure strict supervision of employees.
E)  the organization is not making full use of each of its worker's intellectual potential.F) A) and E)
G) B) and E)

Question 18

A work program that allows employees to choose their starting and ending hour as long as they are at work during a specified core period is called:

Accepted Answer

A)  flextime.
B)  compressed workweek.
C)  job sharing.
D)  work sharing.
E)  job enrichment.F) A) and D)
G) C) and D)

Question 19

Which of the following adds tasks to a job instead of treating each task as a separate job?

Accepted Answer

A)  Job rotation
B)  Job enlargement
C)  Job enrichment
D)  Job design
E)  Job reductionF) C) and E)
G) All of the above

Question 20

Which of the following is likely to be a result of job enrichment?

Accepted Answer

A)  Employees will have to share jobs.
B)  Employees will be allowed to choose their starting and ending times.
C)  Employees will have more control and authority over their job.
D)  Employees will have to be micromanaged.
E)  Employee turnover of employees will increase.F) All of the above
G) C) and D)

Exam 9: Motivating the Workforce

In the United States,workers' _____,as defined by Maslow,have largely been met by minimum-wage laws and federal occupational safety standards.

Correct AnswerverifiedShow Answer

_____ are benefits and/or recognition that a person receives from someone else.

Correct AnswerverifiedShow Answer

According to Herzberg's two-factor theory,which of the following is a hygiene factor?

Correct AnswerverifiedShow Answer

When compared to Maslow's hierarchy of needs,the Theory X style of management focuses on:

Correct AnswerverifiedShow Answer

The birth of the study of human relations within business organizations can be traced to:

Correct AnswerverifiedShow Answer

Frederick Herzberg proposed _____.

Correct AnswerverifiedShow Answer

Which of the following ideas is most likely to be supported by the followers of Skinner's theory?

Correct AnswerverifiedShow Answer

Which of the following theories is associated with the piece-rate system?

Correct AnswerverifiedShow Answer

How can managers avoid equity problems?

Correct AnswerverifiedShow Answer

Mazer Inc.,a publication house,allows its employees to try out a variety of profiles,ranging from editing to designing cover pages.The practice at Mazer best exemplifies:

Correct AnswerverifiedShow Answer

Which of the following is labeled the Hawthorne effect?

Correct AnswerverifiedShow Answer

A work program that allows employees to choose their starting and ending hour as long as they are at work during a specified core period is called:

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What is a drawback of job rotation?

Correct AnswerverifiedShow Answer

Which of the following is likely to be a result of job enrichment?

Correct AnswerverifiedShow Answer

Jill follows McGregor's Theory Y approach to management.She is likely to assume that:

Correct AnswerverifiedShow Answer

Which of the following adds tasks to a job instead of treating each task as a separate job?

Correct AnswerverifiedShow Answer

_____ is the incorporation of motivational factors,such as opportunity for achievement,recognition,responsibility,and advancement,into a job.

Correct AnswerverifiedShow Answer

Kart Inc.,a publishing house,allows employees to log in at their preferred time and log off after completing eight hours.It does not have any fixed office timings.Kart Inc.offers _____ to its employees.

Correct AnswerverifiedShow Answer

Herzberg's motivational factors are similar to Maslow's:

Correct AnswerverifiedShow Answer

Mary follows McGregor's Theory Y approach to management.She is likely to assume that:

Correct AnswerverifiedShow Answer

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