A) While Coral Holidays Inc.will be able to incorporate quality standards in its business,ProCar Inc.will not.
B) Measuring productivity will be fairly straightforward for ProCar Inc.when compared to Coral Holidays Inc.
C) Standardizing output will be easier for Coral Holidays Inc.when compared to ProCar Inc.
D) ProCar Inc.will face a higher degree of variation of inputs and outputs when compared to Coral Holidays Inc.
E) ProCar Inc.will make more customer contact than Coral Holidays Inc.
G) B) and C)
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A) undertaking quality inspections.
B) establishing quality standards.
C) sampling products.
D) measuring productivity levels.
E) initiating corrections.
G) A) and E)
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B) False
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A) inspection tests are destructive.
B) every product must be tested because of human life and safety.
C) each product is highly customized.
D) an elaborate testing technique is required.
E) a firm has allotted a significant amount of time and money for testing.
G) None of the above
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A) processes an organization uses to maintain its established quality standards.
B) efforts of an organization to replace quality with productivity.
C) efforts of an organization to reduce the quality standards set by the best-performing companies.
D) inspections conducted by the government when a product's quality is above the required standard.
E) techniques an organization uses to minimize the quality of its products and services.
G) A) and C)
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A) outputs
B) stocks
C) products
D) services
E) inputs
G) C) and D)
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A) ensuring that each product is sold at the same price.
B) ensuring that one's product has the exact same features as that of a competitor.
C) making identical,interchangeable components or complete products.
D) making the exact product a particular customer needs or wants.
E) meeting the benchmark set by a market leader.
G) A) and E)
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C
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A) It is a process of replacing quality with productivity when manufacturing products.
B) It is the conversion of resources such as labor,money,materials,and energy into goods,services,and ideas.
C) It is efficient only when inputs are used in large quantities to produce small quantities of output.
D) It is associated with the marketing and selling of both inputs and outputs to customers.
E) It is a process of initiating corrective action when the actual output is more than the desired output.
G) A) and E)
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A) agility
B) variability
C) utility
D) perishability
E) capacity
G) All of the above
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E
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A) They ensure that their products never use the modular design of transforming because this process increases the cost of labor.
B) They always employ computer-assisted manufacturing (CAM) technologies to guide and control the transformation processes.
C) They shift from material-requirements planning (MRP) to just-in-time (JIT) inventory management.
D) They keep the work cycling between two different batches of labor in order to track any loopholes.
E) They take feedback at various points in the transformation process and compare them to established standards.
G) D) and E)
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A) Computer-assisted design (CAD)
B) A transaction processing system
C) Computer-assisted manufacturing (CAM)
D) The in-basket technique
E) A turnkey project
G) B) and D)
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A) An executive summary
B) A master production schedule
C) A promissory bill
D) A balance sheet
E) A balanced scorecard
G) C) and D)
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A) The failure of any portion of a modular component does not require replacing the entire component.
B) Automobile manufacturers avoid the use modular design in the production process.
C) It increases the time take to repair products,thus raising the cost of labor.
D) It allows for customers to mix and match components for customized design.
E) It is the highest form of customization that can be provided to customers.
G) D) and E)
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D
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A) Tree Moon Hospitality Inc.will be more capable of customizing its products when compared to First Care Inc.
B) Tree Moon Hospitality Inc.will be able to keep its output standardized,whereas First Care Inc.will not.
C) Tree Moon Hospitality Inc.will have lesser contact with its customers when compared to First Care Inc.
D) Tree Moon Hospitality Inc.will be able to incorporate quality standards,whereas First Care Inc.will not.
E) Tree Moon Hospitality Inc.,unlike First Care Inc.,will not produce its output at the point of consumption.
G) C) and D)
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A) average number of customers that visit the restaurant on weekends.
B) total number of customers who have visited the restaurant since its establishment.
C) average number of employees who work in the restaurant on a normal day.
D) maximum number of customers who can be effectively served at any one particular time.
E) minimum operating cost of the restaurant during a workweek
G) All of the above
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A) several days after the purchase.
B) outside the service provider's facility.
C) at the point of consumption.
D) in the buyer's home.
E) before the point of consumption.
G) A) and B)
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A) The Ansoff matrix
B) The Program Evaluation and Review Technique (PERT)
C) The continuous manufacturing system
D) The economic order quantity (EOQ) model
E) The in-basket technique
G) None of the above
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A) benchmarking.
B) capital expenditure.
C) purchasing.
D) a leveraged buyout.
E) a hostile takeover.
G) A) and C)
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A) Coordinating efforts in all areas of a company to improve customer satisfaction
B) Limiting employee participation in the continuous improvement process
C) Isolating suppliers and vendors from the continuous improvement process
D) Treating quality simply as a function of the operations process
E) Reworking on defective products to ensure better quality
G) C) and E)
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A) customization
B) standardization
C) mass production
D) crowdsourcing
E) benchmarking
G) A) and E)
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