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A planning gap is the difference between the projection of the path to reach a new sales revenue goal and the projection of the path of a plan already in place. The ultimate purpose of the firm's marketing program is to ________ this planning gap.


A) calculate the contribution margin of
B) calculate the marginal trend of
C) create the break-even point for
D) fill in
E) determine the sales differential of

F) A) and E)
G) C) and D)

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Teach for America works to solve which societal problem?


A) It provides new college graduates as teachers in urban and rural public schools in the United States.
B) It works to end corneal blindness worldwide by training doctors to do corneal surgeries, finding cornea donors and creating tissue banks.
C) It provides education, training, and small business loans to women in impoverished areas so that they can help themselves.
D) It offers free access to graduate education for injured U.S. veterans returning from overseas conflict.
E) It offers tax credits to small businesses to employ at-risk youth in their communities.

F) B) and E)
G) A) and B)

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An organization's foundation includes all of these except which?


A) Organizational culture
B) Business definition
C) Vision
D) Core values
E) Mission

F) A) and D)
G) A) and C)

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 Figure 2-5 - Taco Bell sells Doritos Locos Tacos in the United States, with shells made out of Nacho Cheese Doritos. At introduction, the chain sold 100 million tacos in the first 10 weeks alone, its most popular product launch of all time. Considering Figure 2-5 above, this is an example of a ________ strategy that would be found in quadrant ________. A)  market penetration; A B)  product development; B C)  Diversification; D D)  market development; C E)  product-market expansion; DFigure 2-5 - Taco Bell sells Doritos Locos Tacos in the United States, with shells made out of Nacho Cheese Doritos. At introduction, the chain sold 100 million tacos in the first 10 weeks alone, its most popular product launch of all time. Considering Figure 2-5 above, this is an example of a ________ strategy that would be found in quadrant ________.


A) market penetration; A
B) product development; B
C) Diversification; D
D) market development; C
E) product-market expansion; D

F) B) and E)
G) A) and E)

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The marketing manager looks for two kinds of deviations during the evaluation phase, each triggering a different kind of action: actual results fall short of goals or


A) deviations that result from major shifts in customer needs.
B) actual results exceed goals.
C) lack of deviations when there should be.
D) deviations that result from executive mandates.
E) deviations that are blamed on insufficient marketing support (personnel or funding) .

F) None of the above
G) A) and D)

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Strategic business units (SBUs) with dominant shares of slow-growth markets that provide cash to cover the organization's overhead and to invest in other SBUs are


A) cash cows.
B) stars.
C) question marks.
D) dogs.
E) exclamation points.

F) A) and B)
G) B) and E)

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What are the three steps involved in the planning phase of the strategic marketing process?


A) Step 1: situation (SWOT) analysis; Step 2: market-product focus, customer value proposition, and goals; and Step 3: the marketing program
B) Step 1: analysis; Step 2: planning; and Step 3: implementation
C) Step 1: set market and product goals; Step 2: select target markets and find points of difference; and Step 3: position the product
D) Step 1: identify industry trends; Step 2: analyze competitors; and Step 3: assess own organization
E) Step 1: Why do we exist?; Step 2: What will we do?; and Step 3: How will we do it?

F) A) and E)
G) A) and B)

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An organization's core values are most effective when communicated to and supported by


A) competitors.
B) top management and employees.
C) suppliers.
D) resellers.
E) government regulators.

F) A) and D)
G) C) and D)

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A measure of the quantitative value or trend of a marketing activity or result is


A) trend analysis.
B) a marketing measurement.
C) a marketing dashboard.
D) a marketing metric.
E) value analysis.

F) A) and E)
G) B) and D)

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  Figure 2-11 -The wedge labeled DBC in Figure 2-11 above represents the A)  contribution margin. B)  marginal trend. C)  breakeven point. D)  planning gap. E)  sales differential. Figure 2-11 -The wedge labeled DBC in Figure 2-11 above represents the


A) contribution margin.
B) marginal trend.
C) breakeven point.
D) planning gap.
E) sales differential.

F) D) and E)
G) A) and E)

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The Boston Consulting Group (BCG) has given specific names and descriptions to the four resulting quadrants in its growth-share matrix based on the amount of cash they generate for or require from the organization. Cash cows are SBUs that are classified as having


A) high market growth rates and high relative market shares.
B) low market growth rates but high relative market shares.
C) low market growth rates and low relative market shares.
D) high market growth rates but low relative market shares.
E) medium market growth rates and medium relative market shares.

F) C) and D)
G) A) and D)

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Which statement regarding a marketing dashboard is most accurate?


A) The more text (words) that is displayed, the better it is for a marketing manager to identify trends, interpret the data, and take corrective actions.
B) A marketing dashboard very often includes 20 or more marketing metrics on the computer screen.
C) Marketing dashboards provide graphic displays of a product's performance, such as sales, website traffic, etc.
D) For accuracy, the marketing dashboard should be updated weekly.
E) Marketing dashboards often show key measures such as human resource turnover, strategy success, and societal well-being.

F) D) and E)
G) A) and B)

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A technique that managers use to categorize strategic business units as question marks, stars, cash cows, or dogs is


A) an investment (ROI) analysis.
B) a synergy analysis.
C) a marketing audit.
D) a diversification analysis.
E) a business portfolio analysis.

F) B) and C)
G) All of the above

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At the functional level in an organization,


A) groups of specialists actually create value for the organization.
B) employees perform assigned tasks without actually having input into the decision-making process.
C) all financial outlays are made.
D) all company hiring and firing occurs.
E) the strategic planners in SBUs make all decisions regarding which product benefits will be highlighted during a promotional campaign.

F) A) and D)
G) None of the above

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Strategic business units (SBUs) with a high share of high-growth markets that may not generate enough cash to support their own demanding needs for future growth are referred to as


A) dogs.
B) sprouts.
C) question marks.
D) stars.
E) cash cows.

F) C) and D)
G) A) and E)

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The Boston Consulting Group (BCG) has given specific names and descriptions to the four resulting quadrants in its growth-share matrix based on the amount of cash they generate for or require from the organization. Stars are SBUs that are classified as having


A) high market growth rates and high relative market shares.
B) low market growth rates but high relative market shares.
C) low market growth rates and low relative market shares.
D) high market growth rates but low relative market shares.
E) medium market growth rates and medium relative market shares.

F) C) and D)
G) C) and E)

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Cree markets LED (light-emitting diode) bulbs, selling them for a profit. A Cree LED bulb replaces the traditional incandescent bulb, consuming 85 percent less energy and lasting for 25,000 hours. Cree is an example of


A) a cooperative.
B) an industry.
C) a nonprofit organization.
D) a business firm.
E) a government agency.

F) B) and C)
G) A) and B)

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Bill McDermott is the CEO of SAP, which is a company that sells expensive enterprise resource planning software to large and mid-sized companies. McDermott is part of the ________ level of his organization.


A) business unit
B) functional
C) corporate
D) strategic
E) tactical

F) B) and E)
G) None of the above

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With a marketing dashboard, a marketing manager may get information in the form of any of these except which?


A) The timeline
B) A graph
C) A table
D) A printed report
E) A map

F) C) and D)
G) A) and B)

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A strategic business unit (SBU) refers to


A) a single product or service identification code used to identify items for strategic marketing planning purposes.
B) a small number of people from different departments in an organization who are mutually accountable to accomplish a task or common set of performance goals.
C) a strategic product that has a unique brand, size, or price.
D) a privately owned franchise under the auspices of a larger group or organization bearing the same name.
E) a subsidiary, division, or unit of an organization that markets a set of related offerings to a clearly defined group of customers.

F) A) and B)
G) B) and D)

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