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The difference between the final selling price and the retailer's cost is referred to as the


A) original markup.
B) maintained markup.
C) markdown.
D) differential markup.
E) discounted price.

F) B) and E)
G) B) and C)

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Boston Pizza wants to determine how effective its retail space is compared to other pizza establishments in the local area. The calculation for this indicator is arrived at by determining the ________ for its store and comparing it against the same indicator for all of the other local pizza outlets.


A) same-store gross margin
B) same-store sales growth
C) sales per square foot
D) net profit
E) same-store net present value

F) A) and D)
G) A) and C)

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Experts suggest that online retailers should think of their websites as ________ if they are to attract and retain customers.


A) cash cows
B) dynamic billboards
C) virtual reality stores
D) traditional retail stores
E) online entertainment

F) All of the above
G) A) and B)

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Online retailing has evolved to include social shopping options like intermediaries (Groupon) , marketplaces (Storenvy) , and ________ (Clarkdeals) .


A) swap meets
B) aggregators
C) flash sales
D) showroomers
E) arbitrators

F) None of the above
G) A) and D)

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The retailing mix includes all of these except which?


A) merchandise
B) target market
C) retail pricing
D) store location
E) retail communication

F) B) and C)
G) All of the above

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The complementary role of different communication and delivery channels is referred to as the ________ effect.


A) cumulative
B) primacy
C) cross-over
D) complementary
E) influence

F) B) and D)
G) A) and B)

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The wholesalers most prevalent in the hardware, drug, and clothing industries are


A) specialty wholesalers.
B) full-line wholesalers.
C) cash and carry wholesalers.
D) limited-line wholesalers.
E) universal wholesalers.

F) A) and D)
G) A) and C)

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Merchants such as Burlington and T.J. Maxx sell brand-name merchandise at lower than regular prices using


A) an off-price retailing strategy.
B) a markdown pricing strategy.
C) an everyday fair pricing strategy.
D) an everyday low pricing strategy.
E) a maintained markdown pricing strategy.

F) All of the above
G) B) and C)

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Selling on consignment to retailers, which means they retain the title to the products displayed and bill retailers only for the merchandise sold, is characteristic of which limited-service wholesaler?


A) truck jobbers
B) transport vendors
C) rack jobbers
D) cash and carry wholesalers
E) drop shippers

F) A) and D)
G) A) and C)

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Which of these is a type of full-service merchant wholesaler?


A) cash and carry wholesaler
B) rack jobbers
C) truck jobbers
D) specialty merchandise wholesaler
E) drop shippers

F) A) and E)
G) None of the above

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Your local Hallmark retailer carries thousands of greeting cards. You can find cards for a twin birthday, graduation, from my cat to yours, and many other unique occasions. This is an example of the ________ that the Hallmark retailer carries.


A) depth of product line
B) breadth of product line
C) height of product line
D) length of product line
E) width of product line

F) D) and E)
G) B) and E)

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The major difference between an off-price retailer and a discount store is that off-price retailers purchase merchandise from manufacturers ________ and discount stores buy from wholesalers.


A) that are trying to offload returned or slightly irregular inventory; selling new but inexpensive merchandise
B) at below wholesale prices; and charge a high initial price with the full intent of taking markdowns later
C) at below wholesale prices; at full price but take less of a markup
D) at various price points; at the lowest price points possible
E) that are part of a retailing cooperative; that are part of a wholesaling cooperative

F) A) and B)
G) C) and D)

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A manufacturer's branch office


A) carries a producer's inventory and performs the functions of a full-service wholesaler.
B) performs a sales function as an option to agents and brokers.
C) works for several producers and carries noncompetitive, complementary merchandise in an exclusive territory.
D) takes title to merchandise but sells only to buyers that call on them, pay cash for merchandise, and furnish their own transportation for the merchandise.
E) brings buyers and sellers together to make sales.

F) A) and B)
G) A) and C)

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A cluster of neighborhood stores, whose composition is typically unplanned and serves people who are within a 5- to 10-minute drive is referred to as a


A) suburban shopping mall.
B) strip mall.
C) mini-mart.
D) hypermarket.
E) central business district.

F) None of the above
G) A) and B)

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When developing retailing strategies, marketers develop a retailing mix, which includes


A) products, services, promotions, and retail communication.
B) promotions, publicity, and press releases.
C) retail pricing, store location, retail communication, and merchandise.
D) physical environment, people, process, and productivity.
E) direct mail, online stores, traditional stores, and outlet stores.

F) All of the above
G) A) and B)

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In initially competing with established burger chains, outlets such as Checkers Drive-In Restaurants typically enter the wheel of retailing with


A) limited menus and limited service.
B) extensive menus and expansive service.
C) extensive menus and self-service.
D) high prices and novel menu items.
E) high prices and expansive service.

F) A) and B)
G) A) and C)

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A retailer bought a collectible Precious Moments figurine for $26. She sets the initial selling price at $60. The final selling price was $52. What was the original markup?


A) $26
B) $86
C) $78
D) $34
E) $112

F) None of the above
G) B) and D)

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Williams-Sonoma is a specialty store that caters to customers who like to cook at home. It offers free cooking classes, has frequent demonstrations by cookbook authors, and has employees who are knowledgeable about food preparation. The sales staff helps customers make their selections. Williams-Sonoma is ________ retailer.


A) an exclusive-service
B) a full-service
C) an upscale-service
D) a self-service
E) a limited-service

F) D) and E)
G) A) and E)

Correct Answer

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The sustainability and environmental responsibility trend has become so important that evaluates eight indicators of environmental performance to provide annual "green rankings" of large companies.


A) the Environmental Protection Agency
B) the U.S. Chamber of Commerce-Environmental Division
C) Green Cross International
D) Newsweek
E) Leadership in Energy and Environmental Design (LEED)

F) A) and C)
G) A) and D)

Correct Answer

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Prices in vending machines tend to be higher because


A) machines are placed in low-demand traffic areas.
B) maintenance, operating, and leasing costs are high.
C) only small unit volume items are sold.
D) customary pricing requires certain coin and currency amounts regardless of the normal retailer markup.
E) few people buy from vending machines.

F) A) and E)
G) A) and B)

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