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________ retailers utilize and integrate a combination of traditional store formats and nonstore formats.


A) Progressive
B) Opportunistic
C) Multichannel
D) Cluster
E) Power

F) B) and D)
G) C) and D)

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Wholly owned extensions of the producer that perform wholesaling activities are referred to as


A) general merchandise wholesalers.
B) cash and carry wholesalers.
C) agents and brokers.
D) manufacturer's branch or sales offices.
E) merchant wholesalers.

F) A) and E)
G) A) and C)

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One of the most common forms of retail ownership is the ________ owned by an individual.


A) corporate chain
B) consumer cooperative
C) contractual system
D) independent retailer
E) administered systems

F) A) and D)
G) B) and E)

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List the five store locations or settings. How has the location of stores changed over the years?

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Department stores started downtown in mo...

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Price ranges, store layouts, and breadth and depth of merchandise lines are considered to be the ________ of a store's image.


A) functional qualities
B) sociological qualities
C) psychological attributes
D) lifestyle attributes
E) atmospheric elements

F) A) and D)
G) D) and E)

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Cash and carry wholesalers


A) handle bulky items such as lumber, bricks, and telephone poles.
B) handle perishable items such as flowers, baked goods, and deli meats.
C) handle office supplies, electrical supplies, hardware products, and groceries.
D) are a kind of full-service wholesaler.
E) lease vending machines to merchants and refill them as needed on a cash only basis.

F) A) and D)
G) B) and D)

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The ________ distinguishes types of retail outlets, with independent retailers, corporate chains, or contractual systems being the three general forms.


A) wheel of retailing
B) service level
C) merchandise line
D) product assortment
E) form of ownership

F) B) and D)
G) None of the above

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The retailing mix refers to the activities related to managing a store, and includes


A) retail pricing, store location, retail communication, and merchandise.
B) product, price, promotion, and place.
C) the utilities of time, form, possession, and price.
D) the colors, sizes, shapes, and point-of-purchase display locations of the store's products.
E) selection of store location, selection of merchandise, hiring and training of employees, and promotion of both the store and products.

F) C) and E)
G) None of the above

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Located predominately in Europe, stores called ________ are based on the concept of one-stop shopping for consumers. Such retail stores, which use scrambled merchandising, sometimes span over 200,000 square feet of floor space and offer quality, variety, and low price for food and groceries and general merchandise.


A) megamarkets
B) hypermarkets
C) one-stop markets
D) euromarkets
E) supercenters

F) A) and C)
G) C) and D)

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The three commonly used terms to describe levels of service in retailing are


A) self-service, limited-service, and full-service.
B) retailer-service, sales-service, and customer-service.
C) self-service, automated-service, and online-service.
D) limited-service, full-service, and automated-service.
E) wholesaler-service, retailer-service, and customer-service.

F) A) and E)
G) A) and D)

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Mall of America has two ________ stores: Nordstrom and Macy's.


A) strip mall
B) local competitor
C) broker
D) retailing mix
E) anchor

F) A) and D)
G) B) and C)

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One method of classification categorizes a retailer as self-, limited-, or full-


A) involvement.
B) assortment.
C) management.
D) service.
E) ownership.

F) A) and E)
G) None of the above

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To increase the demand for complementary products, the price of a product often is


A) marked up.
B) marked down.
C) off-priced.
D) value-subtracted.
E) maintained.

F) C) and D)
G) A) and E)

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The amount added to the cost the retailer paid for a product to reach the final selling price is referred to as


A) a markup.
B) a markdown.
C) an original markup.
D) a maintained markup.
E) a cost-plus markup.

F) A) and C)
G) All of the above

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The retail life cycle refers to


A) the distinct stages a product goes through before it becomes obsolete.
B) the process of growth and decline that retail outlets, like products, experience over time.
C) the cycle of a customer's buying behavior from awareness of a product to its ultimate purchase.
D) the relationship between the tangible aspects of a product and the types of services that need to accompany it.
E) the traditional management changes that take place as a retail outlet grows.

F) B) and D)
G) All of the above

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Which of these retailers provide self-service to their customers?


A) Zipcar
B) Footlocker
C) Target
D) 7-11
E) Apple

F) A) and E)
G) C) and E)

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Family Dollar, Dollar General, and the Dollar Tree are examples of which type of retailer?


A) warehouse club
B) hypermarket
C) outlet store
D) everyday value retailer
E) extreme-value retailer

F) A) and C)
G) A) and E)

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Victoria's Secret, a nationwide chain, carries great depth in women's lingerie and almost no other products. Victoria's Secret is an example of


A) a limited-line store.
B) a single-line store.
C) an intertype outlet.
D) a general merchandise store.
E) a scrambled merchandise store.

F) B) and D)
G) B) and E)

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Briefly describe the advantages of being an independent retailer and the benefits an independent retailer can offer customers.

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Advantages to the retailer inc...

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The selling of brand-name merchandise at lower than regular prices is referred to as


A) discount pricing.
B) everyday low pricing.
C) markdown pricing.
D) off-price retailing.
E) loss-price leadership.

F) B) and D)
G) B) and C)

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