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All of these are characteristics of warehouse clubs except which?


A) Customers are attracted by the ultra-low prices and surprise deals on selected merchandise.
B) The stores are used to clear excess merchandise.
C) Customers must pay an annual membership fee.
D) The stores carry 3,700 to 8,000 items.
E) The stores are rather stark outlets with no elaborate displays and generally low levels of service.

F) B) and E)
G) B) and C)

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A Woman's Place is a retail store, created and staffed by women, that offers products and services relating to maternity needs. For expectant mothers, it offers advice and personal shopping services, help with hair and/or make-up problems, and free delivery. A Woman's Place is an example of ________ retailer.


A) a franchise
B) a self-service
C) a limited-service
D) a full-service
E) an upscale

F) A) and B)
G) A) and C)

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  Figure 16-10 -According to Figure 16-10 above, market share reaches its highest level during which stage of the retail life cycle? A)  early growth B)  accelerated development C)  decline D)  maturity E)  either early growth or maturity Figure 16-10 -According to Figure 16-10 above, market share reaches its highest level during which stage of the retail life cycle?


A) early growth
B) accelerated development
C) decline
D) maturity
E) either early growth or maturity

F) A) and E)
G) A) and C)

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A grocery manufacturer that is seeking an agent that would act on its behalf on a permanent basis and receive a commission should use a


A) food broker.
B) grocery broker.
C) selling agent.
D) dual distribution system.
E) rack jobber.

F) A) and D)
G) A) and B)

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  Figure 16-10 -According to Figure 16-10 above, D represents which stage of the retail life cycle? A)  decline B)  stabilization C)  obsolescence D)  maturity E)  accelerated development Figure 16-10 -According to Figure 16-10 above, D represents which stage of the retail life cycle?


A) decline
B) stabilization
C) obsolescence
D) maturity
E) accelerated development

F) A) and B)
G) D) and E)

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The use of displays, coupons, product samples, and other brand communications to influence shopping behavior in a store is referred to as


A) functional qualities.
B) level of service.
C) shopper marketing.
D) lifestyle attributes.
E) psychographic elements.

F) A) and C)
G) B) and D)

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According to the retail life cycle, in which stage would market share rise gradually, although profits may be low because of start-up costs?


A) decline
B) maturity
C) introduction
D) accelerated development
E) early growth

F) A) and E)
G) All of the above

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Which type of outlet is most likely in its maturity stage of the retail life cycle?


A) single-price stores
B) single-brand stores
C) online retailers
D) business-district retailers
E) convenience stores

F) B) and D)
G) D) and E)

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Markdowns can be used to


A) increase competition with other retailers in the immediate vicinity.
B) placate dissatisfied customers.
C) enhance customer perceptions of product quality.
D) increase demand for complementary products.
E) create a sense of urgency among repeat buyers.

F) B) and D)
G) A) and B)

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