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When you order a sweater from an L.L.Bean mail-order catalog, what type of marketing channel are you and the company using?


A) cash and carry marketing channel
B) intensive distribution channel
C) selective distribution channel
D) indirect marketing channel
E) direct to consumer marketing channel

F) C) and D)
G) B) and E)

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Channel conflict refers to


A) disagreements over the trade discounts allotted to each level of the distribution chain by the Federal Trade Commission.
B) regulatory restrictions limiting the number of distributors that can sell a producer's products.
C) situations in which one channel member believes another channel member is engaged in behavior that prevents it from achieving its goals.
D) situations in which one distributor carries two competing brands.
E) situations in which the producer does not' allow other channel members to have input regarding product specifications or benefits.

F) B) and C)
G) C) and D)

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A supplier's attempt to stipulate to whom distributors may resell the supplier's products and in what specific geographical areas or territories they may sell is referred to as


A) full-line forcing.
B) exclusive dealing.
C) a refusal to deal.
D) a resale restriction.
E) a tying arrangement.

F) D) and E)
G) A) and D)

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Customers currently link to Cisco's website to configure, price, and order its networking equipment. Cisco then sends orders back out across the Internet to producers and assemblers including Celestica, Flextronics, Jabil, and Solectron. Products are built and tested to Cisco's standards, sometimes with procedures run remotely by Cisco. Most items are then drop-shipped to buyers, untouched by Cisco's employees. This is a description of Cisco's


A) virtual logistics.
B) supply chain.
C) electronic data interchange.
D) strategic information alliance.
E) product-specific delivery system.

F) B) and E)
G) A) and B)

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A middleman is


A) a person or firm whose sole responsibility is bringing a buyer to the last link in the distribution chain.
B) a person or firm whose sole responsibility is to find distributors for a manufacturer's products.
C) any intermediary between a manufacturer and end-user markets.
D) a person or firm that takes possession of a product and in some way alters it before passing it on to ultimate consumers.
E) an intermediary that sells to ultimate consumers.

F) A) and C)
G) None of the above

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Multichannel marketing


A) creates greater elasticity of demand for its products.
B) can leverage the value-adding capabilities of different channels.
C) creates greater inelasticity of demand for its product.
D) allows firms to legally circumvent paying taxes on revenue generated by online sales.
E) allow customers to avoid shipping and handling charges.

F) B) and C)
G) A) and B)

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What are the three questions marketing executives consider when choosing a marketing channel and intermediaries?

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Marketing executives typically consider ...

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Selective distribution is


A) the density of distribution whereby a firm tries to place its products or services in as many outlets as possible.
B) the distribution of products or services in markets where there are currently no other competitors.
C) the distribution of products or services where the producer owns the entire channel of distribution.
D) the density of distribution whereby a firm tries to place its products or services with only one retail outlet in a specified geographical area.
E) the density of distribution whereby a firm tries to place its products or services in a few retail outlets in a specific area.

F) A) and B)
G) A) and E)

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A direct to consumer marketing channel refers to


A) the distribution of products and services directly from the manufacturer's production site to end users.
B) the traditional chain of distribution from manufacturer to retailer to consumer.
C) the use of agents that represent a single producer and are responsible for the entire marketing function of that producer.
D) a method of distribution that allows consumers to buy products by interacting with various advertising media without a face-to-face meeting with a salesperson.
E) a method of distribution that allows consumers to buy products through direct personal interaction with the manufacturer's representatives in order to provide more personalized service.

F) A) and E)
G) B) and C)

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Disintermediation refers to channel conflict that arises when


A) a channel member severs relationships with other channel members to work for or with a competing manufacturer.
B) channel conflicts are resolved by a third party.
C) a channel member bypasses another member and sells or buys products directly.
D) channel conflicts are resolved through a binding arbitration from a panel of representatives from all channel members involved.
E) the entire distribution chain is eliminated, when a company sets up its own wholesaler and retailer network.

F) C) and E)
G) None of the above

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The Schwan's Company of Marshall, Minnesota, the largest direct-to-home provider of foods in the United States, uses route sales representatives who sell to consumers from refrigerated trucks. This particular method of distribution is referred to as


A) an indirect channel.
B) a direct channel.
C) a facilitated channel.
D) a customer-service channel.
E) a truck-jobber channel.

F) B) and E)
G) A) and C)

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What is a channel captain? What is its function and how does it accomplish this?

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Because channels consist of independent ...

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Manufacturers most likely would use exclusive distribution for which of these products?


A) Timex watches, Hanes underwear, and Nike shoes
B) Chanel perfume, Steinway pianos, and Baccarat crystal
C) Oreos, Teddy Grahams, and Nilla Wafers
D) paper clips, light bulbs, and file folders
E) Stouffer's meals, Breyer's Ice Cream, and Coca-Cola

F) A) and D)
G) All of the above

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List and define the three major types of vertical marketing systems.

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A vertical marketing system is a profess...

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Walmart is a channel captain because of its strong image, number of outlets, and purchasing volume. The source of Walmart's power is its


A) economic influence.
B) expertise.
C) identification with a particular channel member.
D) legitimate rights through contracts.
E) political connections.

F) A) and B)
G) A) and C)

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Tiffany & Co. manufactures about half of the fine jewelry items for sale in its stores and boutiques worldwide. Tiffany & Co. practices


A) backward integration.
B) forward integration.
C) vertical integration.
D) joint venturing.
E) horizontal integration.

F) All of the above
G) B) and C)

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Briefly explain the differences between supply chain management and a marketing channel.

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Supply chain management is the integrati...

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Any intermediary with legal authority to act on behalf of the manufacturer but that does not take title to products is referred to as


A) a dealer.
B) an agent.
C) a retailer.
D) a wholesaler.
E) a distributor.

F) A) and B)
G) A) and C)

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Which of these types of vertical marketing systems is least likely to experience channel conflict?


A) corporate vertical marketing system
B) wholesaler-sponsored voluntary chain
C) retailer-sponsored cooperative
D) franchise system
E) administered vertical marketing system

F) A) and B)
G) All of the above

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Franchising is one form of


A) a corporate vertical marketing system.
B) a horizontal marketing system.
C) an administered vertical marketing system.
D) a wholesaler-sponsored voluntary system.
E) a contractual vertical marketing system.

F) A) and C)
G) B) and E)

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