Question 1

In a bureaucracy, a manager's formal authority derives from

Accepted Answer

A)  the manager's social standing and personal contacts.
B)  informal rule-of-thumb knowledge.
C)  intuitive knowledge.
D)  codifying the new methods of performing tasks into written rules.
E)  the position the manager holds in the organization.F) A) and C)
G) All of the above

Question 2

Every year, Johnson-Murphy holds a company picnic with competitive games and fun activities so its employees can get to know one another in a more social setting. Johnson-Murphy is focusing on Fayol's concept of

Accepted Answer

A)  esprit de corps.
B)  subordination of individual interests to the common interest.
C)  remuneration of personnel.
D)  order.
E)  unity of direction.F) C) and D)
G) A) and C)

Question 3

Michel's company's IT department sent an email to all employees explaining how employees must secure their computers when they leave their offices. Employees would most likely consider these instructions

Accepted Answer

A)  norms.
B)  rules.
C)  suggestions.
D)  orders.
E)  recommendations.F) B) and E)
G) A) and E)

Question 4

The owners of Hae-Won's company make all of the important decisions even through there are middle managers who supervise front-line employees. When there are problems, these managers are reluctant to make decisions without speaking with one of the owners. This illustrates the problem with which of Fayol's principles of management?

Accepted Answer

A)  unity of direction
B)  equity
C)  order
D)  centralization
E)  disciplineF) B) and E)
G) B) and D)

Question 5

According to Henri Fayol, esprit de corps refers to

Accepted Answer

A)  the ability to act on one's own without direction from a superior.
B)  shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group.
C)  the justice, impartiality, and fairness to which all organizational members are entitled.
D)  the methodical arrangement of positions to provide the organization with the greatest benefit and to provide employees with career opportunities.
E)  obedience, energy, application, and other outward marks of respect for a superior's authority.F) D) and E)
G) A) and E)

Question 6

Henri Fayol's principle of equity refers to

Accepted Answer

A)  the concentration of authority at the top of the managerial hierarchy.
B)  shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group.
C)  the justice, impartiality, and fairness to which all organizational members are entitled.
D)  the methodical arrangement of positions to provide the organization with the greatest benefit and to provide employees with career opportunities.
E)  development of skills for long-term employees.F) A) and E)
G) None of the above

Question 7

________ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness.

Accepted Answer

A)  Empowerment
B)  Bureaucracy
C)  An open system
D)  Synergy
E)  AuthorityF) A) and B)
G) A) and C)

Question 8

During the evolution of modern management, when crafts production was being replaced by large factories, why did owners and managers struggle with challenges and need to focus more on management?

Accepted Answer

Owners and managers of the new factories...

Question 9

Your friend has just been promoted to CEO of her company and is considering moving to more centralization of authority. What drawbacks to this approach would you point out to your friend?

Accepted Answer

Centralization is the concentration of a...

Question 10

Name three of the ways organizations changed after the industrial revolution. Which do you think has continued to affect business in the 21st century?

Accepted Answer

1. Managers tried to find better ways to...

Question 11

________ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goals.

Accepted Answer

A)  Bureaucracy
B)  A closed system
C)  An open system
D)  Organizational structure
E)  Organic structureF) B) and C)
G) C) and E)

Question 12

Fayol's principle of initiative suggests that

Accepted Answer

A)  managers must act fairly and equitably.
B)  managers should encourage employees to act on their own without direction from a supervisor.
C)  managers should ensure that the tasks and roles of each employee require innovation and creativity.
D)  organizations provide employees with career opportunities that satisfy their needs.
E)  managers should use rewards to motivate the behavior of employees.F) B) and C)
G) D) and E)

Question 13

Companies that use mathematical techniques, such as modeling and simulation, to help determine how to invest its capital are using ________ management.

Accepted Answer

A)  behavioral
B)  contingency
C)  quantitative
D)  administrative
E)  the human relationsF) B) and C)
G) D) and E)

Question 14

In an organization, rules are

Accepted Answer

A)  formal, written instructions to achieve specific goals.
B)  unwritten expectations of behavior.
C)  informal codes of conduct.
D)  focused more on creating goals rather than achieving them.
E)  suggestions about best practices.F) C) and E)
G) A) and B)

Question 15

Paula starts a new bakery business. Because she must meet specific requirements from the state health department, Paula decides to use a mechanistic structure for management. What demonstrates Paula's choice to organize and control the business with a mechanistic structure?

Accepted Answer

A)  The organization uses the structure only when needed-when the organizational environment is unstable.
B)  A mechanistic structure requires more managerial time, money, and effort than an organic structure.
C)  Employees are closely supervised and follow well-defined rules and standard operating procedures.
D)  Authority is decentralized to middle and first-line managers to encourage them to take responsibility.
E)  Managers can react more quickly to a changing environment than can managers in an organic structure.F) A) and C)
G) C) and D)

Question 16

Frederick W. Taylor is best known for defining the techniques of

Accepted Answer

A)  scientific management.
B)  administrative management.
C)  behavioral management.
D)  management science.
E)  organizational management.F) D) and E)
G) A) and B)

Question 17

When Max was promoted to supervise his fellow workers on a production line, he treated them with respect. His coworkers liked working for "one of their own," and their performance improved. This demonstrates the Hawthorne effect.

Accepted Answer

A) True 
 B)False

Question 18

Which of Teece's managerial activities would a company embrace if it wanted to use company resources to capture value for the organization from previously determined opportunities?

Accepted Answer

A)  sensing
B)  seizing
C)  transforming
D)  positioning
E)  controllingF) D) and E)
G) C) and D)

Question 19

Paolo is a manager for a small business. He wants his five subordinates to have positive working relationships and he wants to create a welcoming office environment. To encourage socializing and to motivate his staff to meet organizational goals, Paolo invites his subordinates to lunch once a week. Within a few weeks, Peter sees an increase in performance and improved collaboration among the staff members. This demonstrates the use of

Accepted Answer

A)  administrative management.
B)  scientific management.
C)  behavioral management.
D)  standard operating procedures (SOPs) .
E)  organizational behavior.F) A) and B)
G) C) and D)

Question 20

Administrative management is the study of how to

Accepted Answer

A)  control the organization's relationship with its external environment.
B)  create an organizational structure that leads to high efficiency and effectiveness.
C)  tap into the feelings, thoughts, and behavior of work-group members and managers that affect worker performance.
D)  determine characteristics of the work setting that affect worker performance.
E)  motivate employees and encourage them to take on tasks outside their job title.F) A) and B)
G) B) and D)

Exam 2: The Evolution of Management Thought

In a bureaucracy, a manager's formal authority derives from

Correct Answer
verified

Michel's company's IT department sent an email to all employees explaining how employees must secure their computers when they leave their offices. Employees would most likely consider these instructions

Correct Answer
verified

Which of Teece's managerial activities would a company embrace if it wanted to use company resources to capture value for the organization from previously determined opportunities?

Correct Answer
verified

Every year, Johnson-Murphy holds a company picnic with competitive games and fun activities so its employees can get to know one another in a more social setting. Johnson-Murphy is focusing on Fayol's concept of

Correct Answer
verified

During the evolution of modern management, when crafts production was being replaced by large factories, why did owners and managers struggle with challenges and need to focus more on management?

Correct Answer
verified
Owners and managers of the new factories...
View Answer

Frederick W. Taylor is best known for defining the techniques of

Correct Answer
verified

________ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness.

Correct Answer
verified

Correct Answer
verified

Name three of the ways organizations changed after the industrial revolution. Which do you think has continued to affect business in the 21st century?

Correct Answer
verified
1. Managers tried to find better ways to...
View Answer

Fayol's principle of initiative suggests that

Correct Answer
verified

Administrative management is the study of how to

Correct Answer
verified

When Max was promoted to supervise his fellow workers on a production line, he treated them with respect. His coworkers liked working for "one of their own," and their performance improved. This demonstrates the Hawthorne effect.

Correct Answer
verified

Correct Answer
verified

Companies that use mathematical techniques, such as modeling and simulation, to help determine how to invest its capital are using ________ management.

Correct Answer
verified

Paula starts a new bakery business. Because she must meet specific requirements from the state health department, Paula decides to use a mechanistic structure for management. What demonstrates Paula's choice to organize and control the business with a mechanistic structure?

Correct Answer
verified

In an organization, rules are

Correct Answer
verified

________ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goals.

Correct Answer
verified

Henri Fayol's principle of equity refers to

Correct Answer
verified

Your friend has just been promoted to CEO of her company and is considering moving to more centralization of authority. What drawbacks to this approach would you point out to your friend?

Correct Answer
verified
Centralization is the concentration of a...
View Answer

According to Henri Fayol, esprit de corps refers to

Correct Answer
verified

Exam 2: The Evolution of Management Thought

In a bureaucracy, a manager's formal authority derives from

Correct AnswerverifiedShow Answer

Michel's company's IT department sent an email to all employees explaining how employees must secure their computers when they leave their offices. Employees would most likely consider these instructions

Correct AnswerverifiedShow Answer

Which of Teece's managerial activities would a company embrace if it wanted to use company resources to capture value for the organization from previously determined opportunities?

Correct AnswerverifiedShow Answer

Every year, Johnson-Murphy holds a company picnic with competitive games and fun activities so its employees can get to know one another in a more social setting. Johnson-Murphy is focusing on Fayol's concept of

Correct AnswerverifiedShow Answer

During the evolution of modern management, when crafts production was being replaced by large factories, why did owners and managers struggle with challenges and need to focus more on management?

Correct AnswerverifiedOwners and managers of the new factories...View AnswerShow Answer

Frederick W. Taylor is best known for defining the techniques of

Correct AnswerverifiedShow Answer

________ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Name three of the ways organizations changed after the industrial revolution. Which do you think has continued to affect business in the 21st century?

Correct Answerverified1. Managers tried to find better ways to...View AnswerShow Answer

Fayol's principle of initiative suggests that

Correct AnswerverifiedShow Answer

Administrative management is the study of how to

Correct AnswerverifiedShow Answer

When Max was promoted to supervise his fellow workers on a production line, he treated them with respect. His coworkers liked working for "one of their own," and their performance improved. This demonstrates the Hawthorne effect.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Companies that use mathematical techniques, such as modeling and simulation, to help determine how to invest its capital are using ________ management.

Correct AnswerverifiedShow Answer

Paula starts a new bakery business. Because she must meet specific requirements from the state health department, Paula decides to use a mechanistic structure for management. What demonstrates Paula's choice to organize and control the business with a mechanistic structure?

Correct AnswerverifiedShow Answer

In an organization, rules are

Correct AnswerverifiedShow Answer

________ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goals.

Correct AnswerverifiedShow Answer

Henri Fayol's principle of equity refers to

Correct AnswerverifiedShow Answer

Your friend has just been promoted to CEO of her company and is considering moving to more centralization of authority. What drawbacks to this approach would you point out to your friend?

Correct AnswerverifiedCentralization is the concentration of a...View AnswerShow Answer

According to Henri Fayol, esprit de corps refers to

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Owners and managers of the new factories...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
1. Managers tried to find better ways to...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Centralization is the concentration of a...
View Answer

Correct Answer
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