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Exam 10: Motivating Employees

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Question 141

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One of the original objectives of the Hawthorne studies was to determine the degree of lighting needed in the workplace to enable employees to achieve optimum productivity.

A) True
B) False

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Question 142

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Blake was asked by his team leader to explore and evaluate the best ways to communicate with customers online. Although Blake is relatively new to the company, and is not well versed on the entire product line, he is a millennial which makes him overall well suited to knowing how people find things in common with others in an online environment.

A) True
B) False

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Question 143

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According to reinforcement theory, individuals act to receive rewards and to avoid punishment.

Job enlargement is about breaking down a sizeable job into smaller parts so that the employee is not overwhelmed by a large task.

Herzberg's research found that improvements in the work environment were a more effective way to motivate employees than improvements in job content.

Which of the following statements would Elton Mayo have most likely made soon after concluding his Hawthorne studies?

Charlie, the CEO of Collier Chemical, likes to boast that his company offers the highest salaries in the industry, has excellent working conditions, and has clear and consistent company policies. Yet he admits his workforce is not highly motivated. Herzberg's research suggests that Collier Chemical is having difficulty motivating its employees because it focuses on:

Company A just bought one of their competitors (Company B) . The CEO announced last week that employees at the newly acquired firm (Company B) will get raises that are equal to what persons doing the same jobs at Company A are making. The announcement has caused quite a stir at Company A because it is common knowledge that the culture at Company B is quite different from their culture. For one thing, Company B employees take hour-long lunches, while Company A lunch breaks are ½ hour. Company B employees get another ½ hour each day for exercise, while Company A employees have never enjoyed this privilege. Company B employees expect three weeks vacation each year, while Company A employees get two weeks only after they have been with the company for three years. If the CEO goes through with his plans, which of the following is a response that he is likely to get from employees at the combined company?

The best strategy to deal with a perceived inequity in the compensation of different employees is to require that salaries and other forms of compensation are kept secret.

Often times, we hear that teenagers have unmet social needs. According to Maslow, their desire to become socially accepted will consume them, at the expense of reaching for higher goals, such as developing to their fullest potential.

As a group, Gen Yers tend to be impatient, skeptical and image driven.

It is safe to say that Gen Xers have a strong desire for balancing work life and home life due to the fact that many grew-up in environments where family time was jeopardized due to both parents working.

According to William Ouchi, two of the main features of the Japanese approach to management are individual decision-making and rapid promotions.

Managers who make Theory X assumptions about employees tend to watch their subordinates very closely and provide detailed instructions to employees about how they should do their jobs.

Inequity in the workplace is likely to result in:

Safety needs are placed at the lowest level in Maslow's hierarchy of needs.

Since hygiene factors do not motivate workers toward high achievement at work, managers can safely ignore these factors when trying to develop an effective work environment.

In the view of William Ouchi, managers of U.S. firms would have a smooth transition when implementing the management styles employed by Type J managers.

Susan is a baby boomer. She manages an office where most of the employees are in her age group. However, she recently hired Angie, who is a member of Generation X. Susan is likely to find that Angie is more interested in work/life balance than other employees in the office.

Compare the assumptions Theory X makes about employees with those of Theory Y. How do these different assumptions influence management styles?