Question 1

A problem with _____performance statements is that an employee can do everything asked of him by an organization and still not get the desired results due to factors outside his control.

Accepted Answer

A)   results-focused
B)   trait-focused
C)   behavior-focused
D)   emotion-focusedE) B) and C)
F) None of the above

Question 2

If a supervisor had 10 employees, how many paired comparisons would she have to make for each performance dimension?

Accepted Answer

A)   10
B)   25
C)   45
D)   90E) B) and D)
F) A) and C)

Question 3

Which of the following is an area of potential use for performance appraisals?

Accepted Answer

A)   Validation of employment testing
B)   Training needs assessment
C)   Employee training and feedback
D)   All of theseE) A) and C)
F) A) and B)

Question 4

Which of the following performance appraisal evaluators is not common or well regarded by managers?

Accepted Answer

A)   Supervisor
B)   Peer
C)   Subordinate
D)   CustomerE) A) and D)
F) A) and C)

Question 5

Perhaps the best rater training program is ________.

Accepted Answer

A)   the Cronbach method
B)   frame-of-reference training
C)   BARS training
D)   no rater training program is effectiveE) C) and D)
F) B) and D)

Question 6

What type of rating scale is depicted below?
Job knowledge: Poor 1 2 3 4 5 6 7 Excellent.
Dependability: Poor 1 2 3 4 5 6 7 Excellent.

Accepted Answer

A)   Behaviorally anchored rating scale
B)   Behavioral observation scale
C)   Graphic rating scale
D)   Mixed standard scaleE) A) and D)
F) All of the above

Question 7

Documenting employee performance:

Accepted Answer

A)   increases employee anxiety
B)   decreases rating accuracy
C)   reduces legal liability
D)   increases recency errorsE) A) and B)
F) A) and C)

Question 8

What are the common errors that occur with performance ratings?

Accepted Answer

distribution errors ...

Question 9

When peer ratings are used, research has found that high performers evaluate their peers _______ low performers.

Accepted Answer

A)   the same as
B)   more strictly than
C)   more leniently than
D)   none of these would be trueE) A) and B)
F) A) and C)

Question 10

The most common method of employee comparison is the _______ method.

Accepted Answer

A)   paired comparison
B)   forced distribution
C)   rank order
D)   behavioral anchored rating scaleE) B) and C)
F) A) and D)

Question 11

A rating scale that uses anchors such as always, often, and seldom is an example of which type of rating scale?

Accepted Answer

A)   Employee comparison
B)   Frequency
C)   Expectations
D)   GoalE) C) and D)
F) A) and B)

Question 12

Though commonly used, trait-focused performance appraisal instruments are not a good idea for several reasons. Which of the following is the main reason outlined in your text?

Accepted Answer

A)   They are hard to construct
B)   They provide poor feedback
C)   Employees hate them
D)   All of these are major problemsE) All of the above
F) C) and D)

Question 13

If an employee is to be terminated for violation of a company rule, what are the five things the courts will consider?

Accepted Answer

Did a rule exist?
Did the empl...

Question 14

A type of distribution error in which a rater tends to rate every employee at the upper end of the scale is called _______ error.

Accepted Answer

A)   leniency
B)   central tendency
C)   strictness
D)   haloE) B) and C)
F) A) and D)

Question 15

When would the use of subordinate ratings of a supervisor be least desirable?

Accepted Answer

A)   There are only 1 or 2 subordinates
B)   The ratings are anonymous
C)   The ratings will not affect raises
D)   The job is in the public sectorE) A) and C)
F) B) and C)

Question 16

Which of the following performance appraisal approaches would have dimensions such as "prevent crimes from occurring" and "minimize citizen complaints"?

Accepted Answer

A)   Competency focus
B)   Goal focus
C)   Task focus
D)   Trait focusE) A) and D)
F) A) and B)

Question 17

The statement "It's not fair to pay a bad employee the same amount of money as an excellent employee" exemplifies the need for accurate performance appraisals in:

Accepted Answer

A)   determining salary increases
B)   making promotion decisions
C)   employee training and feedback
D)   training needs assessmentE) None of the above
F) A) and C)

Question 18

Observation and cognitive processing of behavior occurs during the:

Accepted Answer

A)   performance appraisal review
B)   actual performance appraisal evaluation
C)   selection of the performance criteria
D)   instrument development stageE) A) and B)
F) All of the above

Question 19

A performance appraisal instrument would be most useful in terminating an employee due to:

Accepted Answer

A)   a violation of company rules
B)   a layoff
C)   an inability to perform
D)   employment-at-willE) A) and D)
F) B) and C)

Question 20

If managers allow their performance ratings of one employee to affect their performance ratings of another employee, they have committed a _______ error.

Accepted Answer

A)   strictness
B)   contrast
C)   carry over
D)   proximityE) A) and B)
F) B) and D)

Exam 7: Evaluating Employee Performance

If an employee is to be terminated for violation of a company rule, what are the five things the courts will consider?

Correct AnswerverifiedDid a rule exist?Did the empl...View AnswerShow Answer

If a supervisor had 10 employees, how many paired comparisons would she have to make for each performance dimension?

Correct AnswerverifiedShow Answer

Which of the following performance appraisal approaches would have dimensions such as "prevent crimes from occurring" and "minimize citizen complaints"?

Correct AnswerverifiedShow Answer

The most common method of employee comparison is the _______ method.

Correct AnswerverifiedShow Answer

Though commonly used, trait-focused performance appraisal instruments are not a good idea for several reasons. Which of the following is the main reason outlined in your text?

Correct AnswerverifiedShow Answer

A performance appraisal instrument would be most useful in terminating an employee due to:

Correct AnswerverifiedShow Answer

What are the common errors that occur with performance ratings?

Correct Answerverifieddistribution errors ...View AnswerShow Answer

A rating scale that uses anchors such as always, often, and seldom is an example of which type of rating scale?

Correct AnswerverifiedShow Answer

The statement "It's not fair to pay a bad employee the same amount of money as an excellent employee" exemplifies the need for accurate performance appraisals in:

Correct AnswerverifiedShow Answer

What type of rating scale is depicted below? Job knowledge: Poor 1 2 3 4 5 6 7 Excellent. Dependability: Poor 1 2 3 4 5 6 7 Excellent.

Correct AnswerverifiedShow Answer

Which of the following is an area of potential use for performance appraisals?

Correct AnswerverifiedShow Answer

Documenting employee performance:

Correct AnswerverifiedShow Answer

If managers allow their performance ratings of one employee to affect their performance ratings of another employee, they have committed a _______ error.

Correct AnswerverifiedShow Answer

Which of the following performance appraisal evaluators is not common or well regarded by managers?

Correct AnswerverifiedShow Answer

When would the use of subordinate ratings of a supervisor be least desirable?

Correct AnswerverifiedShow Answer

Observation and cognitive processing of behavior occurs during the:

Correct AnswerverifiedShow Answer

When peer ratings are used, research has found that high performers evaluate their peers _______ low performers.

Correct AnswerverifiedShow Answer

A problem with _____performance statements is that an employee can do everything asked of him by an organization and still not get the desired results due to factors outside his control.

Correct AnswerverifiedShow Answer

Perhaps the best rater training program is ________.

Correct AnswerverifiedShow Answer

A type of distribution error in which a rater tends to rate every employee at the upper end of the scale is called _______ error.

Correct AnswerverifiedShow Answer

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Did a rule exist?
Did the empl...
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distribution errors ...
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