Question 1

Overlearning:

Accepted Answer

A)   increases stress in training
B)   decreases trainee performance
C)   increases retention of material
D)   increases retention of material.E) B) and C)
F) B) and D)

Question 2

Which training needs assessment technique is concerned with an individual employee's training needs?

Accepted Answer

A)   Organizational analysis
B)   Job analysis
C)   Person analysis
D)   Operations analysisE) All of the above
F) None of the above

Question 3

Which of the following training methods requires trainees to discuss appropriate and inappropriate employee behaviors, watch the appropriate behavior being performed and role play the appropriate behavior?

Accepted Answer

A)   Job rotation
B)   Apprentice training
C)   Behavior modeling
D)   Role playingE) B) and C)
F) All of the above

Question 4

_______ exercises allow the trainee to work with equipment and in an environment like that found in the actual job.

Accepted Answer

A)   Case study
B)   Simulation
C)   Programmed instruction
D)   Critical incidentE) C) and D)
F) B) and D)

Question 5

Lectures, use of videos, discussions, and question and answer periods are activities which belong to which of the following training methods?

Accepted Answer

A)   classroom training
B)   distance learning
C)   computer-assisted instruction
D)   on-the-job trainingE) C) and D)
F) A) and D)

Question 6

Which of the following is most true about the use of humor during training presentations?

Accepted Answer

A)   It should always be used
B)   As a trainer, don't pick on yourself
C)   The humor should serve a purpose
D)   All three are trueE) B) and D)
F) A) and D)

Question 7

For an employee to model another's behavior, employees must:

Accepted Answer

A)   pay attention
B)   be able to retain the information
C)   be able to reproduce the behavior
D)   all three of these are requiredE) A) and B)
F) A) and C)

Question 8

To reduce the loss of productivity associated with coaching, some organizations such as Pitney-Bowes have ______.

Accepted Answer

A)   decided not to use coaching
B)   adopted pass-through programs
C)   adopted total quality management
D)   adopted mentoring as a training methodE) C) and D)
F) A) and D)

Question 9

It is important to limit the number of behaviors being modeled so the employee can:

Accepted Answer

A)   pay attention
B)   retain the information
C)   reproduce the behavior
D)   model the behavior for othersE) A) and B)
F) A) and C)

Question 10

Including a(n)  ____ in the research design allows a researcher to look more closely at the effects of ______.

Accepted Answer

A)   control group / outside factors
B)   experimental group / outside factors
C)   control group / training program
D)   experimental group / training programE) B) and C)
F) A) and C)

Question 11

Which training technique assigns a new employee with an experienced employee who is told to "show the kid the ropes?"

Accepted Answer

A)   Apprenticeship training
B)   Job rotation
C)   Coaching
D)   Person analysisE) All of the above
F) A) and B)

Question 12

Which of the following types of person analysis methods eliminates the problems of performance rating errors and is based on the premise that employees know best their own strengths and weaknesses?

Accepted Answer

A)   Performance appraisal scores
B)   Surveys
C)   Skill tests
D)   Knowledge testsE) B) and D)
F) A) and B)

Question 13

Though coaching has many strong points as a training method, it is not without its problems. Which of the following is a problem associated with using coaching as a training method?

Accepted Answer

A)   Coaching reduces the expert's productivity
B)   Good workers are not always good trainers
C)   Neither of the two are problems
D)   Both are problemsE) All of the above
F) B) and C)

Question 14

During a training session, breaks should be given approximately every:

Accepted Answer

A)   30 minutes
B)   60 minutes
C)   2 hours
D)   4 hoursE) B) and C)
F) None of the above

Question 15

Which of the following will NOT contribute to effective transfer of training?

Accepted Answer

A)   Overlearning
B)   Feedback
C)   Incentives
D)   Massed practiceE) All of the above
F) C) and D)

Question 16

What are the five criteria used to evaluate training success?

Accepted Answer

content validity
emp...

Question 17

Conducting a _______ analysis is the first step in developing an employee training system.

Accepted Answer

A)   organizational
B)   demographic
C)   task
D)   needsE) A) and C)
F) A) and D)

Question 18

Modeling is a very useful training method. Which of the following is NOT a characteristic of someone we would model?

Accepted Answer

A)   Similarity
B)   Success
C)   Status
D)   PersonalityE) C) and D)
F) All of the above

Question 19

Giving employees a 100-item test after they complete a training program is an example of which of the following training evaluation criteria?

Accepted Answer

A)   Content validity
B)   Employee learning
C)   Application of training
D)   Employee reactionsE) A) and B)
F) C) and D)

Question 20

What are the three learning principles used in programmed instruction?

Accepted Answer

self-paced learning
active inv...

Exam 8: Designing and Evaluating Training Systems.

Though coaching has many strong points as a training method, it is not without its problems. Which of the following is a problem associated with using coaching as a training method?

Correct AnswerverifiedShow Answer

Which of the following is most true about the use of humor during training presentations?

Correct AnswerverifiedShow Answer

_______ exercises allow the trainee to work with equipment and in an environment like that found in the actual job.

Correct AnswerverifiedShow Answer

To reduce the loss of productivity associated with coaching, some organizations such as Pitney-Bowes have ______.

Correct AnswerverifiedShow Answer

Modeling is a very useful training method. Which of the following is NOT a characteristic of someone we would model?

Correct AnswerverifiedShow Answer

Which of the following types of person analysis methods eliminates the problems of performance rating errors and is based on the premise that employees know best their own strengths and weaknesses?

Correct AnswerverifiedShow Answer

Giving employees a 100-item test after they complete a training program is an example of which of the following training evaluation criteria?

Correct AnswerverifiedShow Answer

Which training needs assessment technique is concerned with an individual employee's training needs?

Correct AnswerverifiedShow Answer

Conducting a _______ analysis is the first step in developing an employee training system.

Correct AnswerverifiedShow Answer

Which of the following training methods requires trainees to discuss appropriate and inappropriate employee behaviors, watch the appropriate behavior being performed and role play the appropriate behavior?

Correct AnswerverifiedShow Answer

What are the five criteria used to evaluate training success?

Correct Answerverifiedcontent validityemp...View AnswerShow Answer

Which of the following will NOT contribute to effective transfer of training?

Correct AnswerverifiedShow Answer

Overlearning:

Correct AnswerverifiedShow Answer

Including a(n) ____ in the research design allows a researcher to look more closely at the effects of ______.

Correct AnswerverifiedShow Answer

Lectures, use of videos, discussions, and question and answer periods are activities which belong to which of the following training methods?

Correct AnswerverifiedShow Answer

For an employee to model another's behavior, employees must:

Correct AnswerverifiedShow Answer

What are the three learning principles used in programmed instruction?

Correct Answerverifiedself-paced learningactive inv...View AnswerShow Answer

During a training session, breaks should be given approximately every:

Correct AnswerverifiedShow Answer

It is important to limit the number of behaviors being modeled so the employee can:

Correct AnswerverifiedShow Answer

Which training technique assigns a new employee with an experienced employee who is told to "show the kid the ropes?"

Correct AnswerverifiedShow Answer

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content validity
emp...
View Answer

Correct Answer
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Correct Answer
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Including a(n) in the research design allows a researcher to look more closely at the effects of __.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
self-paced learning
active inv...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
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