Question 1

Which of the following is NOT important for readability?

Accepted Answer

A)   Number of syllables per word
B)   Sentence length
C)   Both are important
D)   Neither are importantE) All of the above
F) B) and D)

Question 2

Which of the following is NOT an example of nonverbal communication:

Accepted Answer

A)   body language
B)   the way in which a persons uses space
C)   how a person uses time
D)   all three are example of nonverbal communicationE) A) and D)
F) A) and C)

Question 3

____ refers to an informal communication process in which one individual in the grapevine passes on information to a select group of people, with not everyone receiving the information.

Accepted Answer

A)   Single strand pattern
B)   Gossip
C)   Rumor
D)   ProbabilityE) A) and D)
F) A) and C) B

Question 4

Eye contact and touching are nonverbal cues known as:

Accepted Answer

A)   paralanguage
B)   artifacts
C)   proximity
D)   body languageE) B) and C)
F) B) and D)

Question 5

Almost half of the time that managers spend communicating with others is devoted to:

Accepted Answer

A)   writing
B)   reading
C)   listening
D)   writing and readingE) None of the above
F) A) and D)

Question 6

_______ communication flows directly from a supervisor to employee.

Accepted Answer

A)   Upward
B)   Horizontal
C)   Downward
D)   SerialE) A) and D)
F) C) and D)

Question 7

If you made an oral presentation to your class on listening styles, who would most likelyremember how understanding each of the six styles can increase communicator effectiveness?

Accepted Answer

A)   Leisure listeners
B)   Inclusive listeners
C)   Stylistic listeners
D)   Technical listenersE) None of the above
F) A) and B)

Question 8

Husbands and wives usually use the _____ spatial distance zone whereas people transacting business will use the _____ zone.

Accepted Answer

A)   public / personal
B)   intimacy / social
C)   intimacy / public
D)   personal / socialE) A) and B)
F) A) and C)

Question 9

Information that is ____ has unimportant details removed.

Accepted Answer

A)   leveled
B)   sharpened
C)   assimilated
D)   omittedE) A) and C)
F) B) and C)

Question 10

Which of the following does not affect the way in which a received message is interpreted?

Accepted Answer

A)   Emotional state
B)   Cognitive ability
C)   Bias
D)   All three affect the interpretationE) A) and B)
F) A) and C)

Question 11

______ communication is the exchange of a message across a communication channel from one person to another.

Accepted Answer

A)   Downward
B)   Interpersonal
C)   Intrapersonal
D)   HorizontalE) All of the above
F) A) and C) B

Question 12

Babies, birthdays, and ballgame scores are commonly communicated through:

Accepted Answer

A)   policy manuals
B)   the Internet
C)   memos
D)   newslettersE) A) and C)
F) All of the above D

Question 13

The tone, tempo, and volume in which one speaks is a nonverbal cue known as:

Accepted Answer

A)   artifacts
B)   paralanguage
C)   body language
D)   proximityE) B) and C)
F) A) and C)

Question 14

People using the _____ zone are approximately 18 inches away from a person.

Accepted Answer

A)   intimacy
B)   public distance
C)   personal distance
D)   social distanceE) All of the above
F) B) and C)

Question 15

Internal, organization-wide electronic communication networks are called:

Accepted Answer

A)   email
B)   the Internet
C)   an intranet
D)   voice mail systemsE) A) and C)
F) A) and D)

Question 16

Which of the following statements probably refers to a problem associated with an "open door" policy rather than serial communication?

Accepted Answer

A)   Potential for excessive communication
B)   Message content is often modified
C)   Bad news is seldom relayed
D)   The physical distance reduced accuracyE) None of the above
F) C) and D)

Question 17

If students don't understand the vocabulary that a professor is using, the culprit may be:

Accepted Answer

A)   emotion
B)   cognitive ability
C)   noise
D)   biasE) A) and D)
F) B) and D)

Question 18

A manager is experiencing communication overload to the point that she is throwing away memos without reading them. This approach to handling overload is:

Accepted Answer

A)   omission
B)   error strategy
C)   queuing
D)   escapeE) B) and D)
F) All of the above

Question 19

Martha's desk in located in a large area that is completely open. Her company uses a _______ to design its office.

Accepted Answer

A)   freestanding
B)   uniform plan
C)   free-form work station plan
D)   portable office approachE) B) and C)
F) B) and D)

Question 20

A breakdown at any point in the interpersonal communication process can affect the accuracy of information being communicated. What is the sequence for communicating a message from the sender to the receiver?

Accepted Answer

A)   Decode, transmit, encode, receive
B)   Transmit, encode, decode, receive
C)   Encode, transmit, receive, decode
D)   Encode, transmit, decode, receiveE) None of the above
F) All of the above

Exam 11: Organizational Communication.

Which of the following is NOT important for readability?

Correct AnswerverifiedShow Answer

Which of the following is NOT an example of nonverbal communication:

Correct AnswerverifiedShow Answer

____ refers to an informal communication process in which one individual in the grapevine passes on information to a select group of people, with not everyone receiving the information.

Correct AnswerverifiedB

Eye contact and touching are nonverbal cues known as:

Correct AnswerverifiedShow Answer

Almost half of the time that managers spend communicating with others is devoted to:

Correct AnswerverifiedShow Answer

_______ communication flows directly from a supervisor to employee.

Correct AnswerverifiedShow Answer

If you made an oral presentation to your class on listening styles, who would most likelyremember how understanding each of the six styles can increase communicator effectiveness?

Correct AnswerverifiedShow Answer

Husbands and wives usually use the _____ spatial distance zone whereas people transacting business will use the _____ zone.

Correct AnswerverifiedShow Answer

Information that is ____ has unimportant details removed.

Correct AnswerverifiedShow Answer

Which of the following does not affect the way in which a received message is interpreted?

Correct AnswerverifiedShow Answer

______ communication is the exchange of a message across a communication channel from one person to another.

Correct AnswerverifiedB

Babies, birthdays, and ballgame scores are commonly communicated through:

Correct AnswerverifiedD

The tone, tempo, and volume in which one speaks is a nonverbal cue known as:

Correct AnswerverifiedShow Answer

People using the _____ zone are approximately 18 inches away from a person.

Correct AnswerverifiedShow Answer

Internal, organization-wide electronic communication networks are called:

Correct AnswerverifiedShow Answer

Which of the following statements probably refers to a problem associated with an "open door" policy rather than serial communication?

Correct AnswerverifiedShow Answer

If students don't understand the vocabulary that a professor is using, the culprit may be:

Correct AnswerverifiedShow Answer

A manager is experiencing communication overload to the point that she is throwing away memos without reading them. This approach to handling overload is:

Correct AnswerverifiedShow Answer

Martha's desk in located in a large area that is completely open. Her company uses a _______ to design its office.

Correct AnswerverifiedShow Answer

A breakdown at any point in the interpersonal communication process can affect the accuracy of information being communicated. What is the sequence for communicating a message from the sender to the receiver?

Correct AnswerverifiedShow Answer

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B

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Husbands and wives usually use the _ spatial distance zone whereas people transacting business will use the _ zone.

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B

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D

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