FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 11: Organizational Communication.

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 31

Multiple Choice

Review LaterAdd Note

Review Later

_____ is the interference that affects proper reception of a message.

A) Noise
B) Nonverbal cues
C) Paralanguage
D) Error

E) A) and B)
F) B) and C)

Correct Answer

verified

Show Answer

Question 32

Multiple Choice

Review LaterAdd Note

Review Later

If 97% of managers hear information through the grapevine and then pass the information on, they are most accurately referred to as:

A) isolates
B) dead enders
C) liaisons
D) rumorists

E) All of the above
F) A) and C)

Correct Answer

verified

Show Answer

Question 33

Multiple Choice

Review LaterAdd Note

______ is an easily employed method which allows employees to communicate their opinions, complaints, suggestions, etc., to management at virtually any time.

____ listeners attend to information that is consistent with their way of thinking.

_____ are employees who receive less than half of the information through a grapevine, whereas _____ hear most of the grapevine information but don't pass it on.

______ is a conscious decision not to process certain information whereas ____ is an attempt to deal with every message received.

What are the four commonly used readability indexes?

Which of the following tips is probably not conducive to effective listening?

A communication method that facilitates upward communication by asking employees to rate their opinions on such things as pay or working conditions is known as the ______.

What are the four communication zones?

Mrs. Jones raises her voice when saying certain words. She is using _______ to communicate.

Dealing with communication overload by prioritizing which information should be dealt withfirst refers to:

Ms. Brown has all of her awards and certificate she has earned on her wall. She is using_____ to communicate her personality.

What factors determine readability?

In the _____ grapevine, one employee passes information to only a few people who randomly pass the information to others, whereas in the ____ grapevine, those few people pass that information on to a few other selected employees.

Communication that flows directly from one employee to her supervisor is:

When communication overload gets too extreme an employee might begin to miss a lot of work or even resign. This method of handling communication overload is known as:

______ communication reduces the number of people who can talk to the top executive.

Poorly substantiated information is known as:

What are the six common reactions to communication overload?