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Which of the following is not a valid suggestion for increasing respect for diversity in the medical office?


A) Communicate openly to increase your awareness of diversity
B) Examine your own feelings and biases, being honest with yourself
C) Try to fit each individual into a "group" so that you can better understand his or her background
D) Learn to value each person's uniqueness
E) Keep in mind that you must be respectful of diversity in order to provide quality care

F) B) and E)
G) C) and D)

Correct Answer

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The total amount of income earned before deductions is referred to as the ____.


A) net earnings
B) quarterly return
C) tax liability
D) gross earnings
E) withholding allowance

F) A) and D)
G) B) and C)

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A commission is ____.


A) a set amount of money per hour of work
B) a set amount of money per pay period, regardless of the number of hours worked
C) a percentage of the amount an employee earns for the employer
D) the total amount of income after deductions
E) the total amount of income before deductions

F) D) and E)
G) A) and C)

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The number of dependents an employee is claiming is found on the ____.


A) Form I-9
B) Form 941
C) Form W-4
D) Form SS-4
E) Form W-2

F) C) and D)
G) B) and D)

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Payment of a set amount of money per pay period, regardless of the number of hours worked, is ____.


A) a salary
B) an hourly wage
C) based on percentage
D) a commission
E) a weekly wage

F) A) and B)
G) D) and E)

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Money withheld from employees' gross earnings to pay federal and state and local (if any) income taxes and certain other taxes are held in ________ accounts.

Correct Answer

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Which of the following employees would qualify for workers' compensation?


A) An employee with pneumonia
B) An employee who sustained a crushing injury to the leg at work
C) An employee who is having surgery for gallbladder disease
D) An employee who takes insulin for diabetes
E) An employee who is on maternal leave

F) A) and D)
G) B) and D)

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Alysia was administering an intramuscular injection of an antibiotic to Bobby, a 7-year-old child. Bobby was very nervous about getting a shot, so his mother was standing near him, with her arm around him for encouragement. As Alysia was removing the needle from Bobby's arm, he jerked suddenly, and the tip of the needle grazed Bobby's mother's forearm, breaking the skin. Which of the following forms will Alysia need to complete?


A) Agenda
B) Expense report
C) Policy agreement
D) Utilization report
E) Incident report

F) C) and E)
G) A) and E)

Correct Answer

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A form required by a facility when an adverse outcome or event with risk of liability occurs is a(n) ________, or occurrence report.

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Form W-2 serves which of the following purposes?


A) It establishes the employer's identification number.
B) It requires employers to pay a percentage of each employee's income.
C) It shows the employee's total taxable income for the previous year.
D) It is a complete accounting of tax deposits.
E) It summarizes taxes withheld from employee's paychecks.

F) B) and D)
G) A) and D)

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When a medical assistant travels for educational purposes with expenses covered by the practice, she should keep all receipts and complete a(n) ________ in order to be reimbursed for expenses.

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Every three months, the medical practice is required to make a complete accounting on Form ________, which is the Employer's Quarterly Federal Tax Return.

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The total amount earned before deductions refers to the ________ earnings and must be calculated for each employee as a first step in the payroll process.

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Which of the following statements applies to an electronic funds transfer system (EFTS) ?


A) The medical assistant must sign up for EFTS with the bank.
B) The money is available to the employee the day after the deposit.
C) The need for an employee check stub is eliminated.
D) Employee bank account numbers are not needed for EFT transfers.
E) The employee does not have to worry about losing the paycheck.

F) A) and B)
G) A) and C)

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An employee's pay ________ shows how often the employee is paid; most commonly, this is weekly, biweekly, or monthly.

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An example of a required deduction from an employee's paycheck is ____.


A) healthcare insurance
B) unemployment tax
C) FICA tax
D) health savings account contributions
E) child care deductions

F) All of the above
G) C) and E)

Correct Answer

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Which position is usually paid by commission?


A) Nurse
B) Teacher
C) Salesperson
D) Medical assistant
E) Physician

F) A) and B)
G) A) and E)

Correct Answer

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Frank's paycheck is made out for $300. What are his net earnings?


A) $150
B) $260
C) $280
D) $295
E) $300

F) A) and D)
G) A) and E)

Correct Answer

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The role of a(n) ________ is to facilitate communication between parties who are having a disagreement, assist them in focusing on the real issues, and attempt to reach conflict resolution.

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Which of the following would be found in an administrative procedure manual?


A) Reagents and standards used in the office
B) Collection methods for specimens
C) Equipment calibration methods
D) Telephone procedures
E) Patient preparation for testing

F) A) and B)
G) A) and E)

Correct Answer

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