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Exam 20: Patient Billing and Collection

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Question 1

Multiple Choice

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An initial letter of inquiry is generally sent when an account is ____ days past due.

A) 15
B) 30
C) 60
D) 90
E) 120

F) A) and B)
G) A) and C)

Correct Answer

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C

Question 2

Multiple Choice

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Which of the following governs the methods that can be used to collect unpaid debts?

A) Truth in Lending Act
B) Fair Debt Collection Practices Act
C) Fair Credit Reporting Act
D) Telephone Consumer Protection Act
E) Equal Credit Opportunity Act

F) A) and C)
G) A) and D)

Correct Answer

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Question 3

Short Answer

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Money paid as compensation as a result of a lawsuit is called ________.

According to the Equal Credit Opportunity Act, how much will a practice have to pay if a credit applicant joins and wins a class action lawsuit against the practice?

Which of the following prevents creditors from discriminating against applicants on the basis of age, sex, race, religion, marital status, or income?

Which of the following states that creditors may not discriminate against an applicant because he or she receives public assistance?

A patient who moves without leaving a forwarding address and does not contact your office to make arrangements for payment of services he has received is known as a(n) ________.

An account that is open to charges made occasionally as needed is called a(n) ____.

Bills sent to patients that contain an itemized accounting of services performed, an indication of payments received from the patient or the patient's insurance, and an amount due to the practice are called ________.

Which of the following is a diplomatic way to ask a patient for payment?

If an account is ____ days past due, send a letter explaining that unless you hear from the patient by a specific date, the account will be given to a specific collection agency for collection.

Large practices often use a(n) ________ billing service for both their insurance and patient billing procedures.

Elena is a pregnant 16-year-old patient whose parents are divorced. She has legally left her mothers' home and set up housekeeping with her boyfriend, Alan. They plan to be married soon, but in the meantime, Elena shows you proof that she is "emancipated." Who is responsible for payment for Elena's treatment?

A common billing system that bills each patient only once a month but spreads the work of billing over the month is ____.

The process of classifying and reviewing past-due accounts from the first date of billing is a(n) ____.

The Telephone Consumer Protection Act of 1991 protects telephone subscribers from unwanted telephone solicitation, which is commonly known as ________.

Which of the following is an implication for the patient if the patient pays by credit card?

Which of the following requires debt collectors to treat debtors fairly and without collection tactics such as harassment, false statements, threats, and unfair practices?

A written description of the agreed terms of payment between the patient and the physician is a(n) ____.

A common billing system that bills each patient only once a month but spreads the work of billing over the entire month, sending statements to groups of patients every few days, is called ________ billing.