Question 1

Which of the following information should be included on a statement?

Accepted Answer

A)   The patient's income
B)   The balance from the previous month and an itemized list of charges
C)   The patient's credit card information
D)   The patient's occupation and place of employment
E)   The physician's credentialsF) B) and E)
G) A) and E)

Question 2

Payment by credit card for a medical practice ____.

Accepted Answer

A)   decreases the cash flow in the office
B)   increases the time spent on paperwork
C)   requires extra staff to process credit card charges
D)   provides prompt payment from the credit card company
E)   increases the complexity of preparing statementsF) A) and B)
G) A) and C)

Question 3

Which of the following requires creditors to provide applicants with accurate and complete credit costs and terms?

Accepted Answer

A)   Fair Debt Collection Practices Act
B)   Truth in Lending Act
C)   Equal Credit Opportunity Act
D)   Fair Credit Reporting Act
E)   Telephone Consumer Protection ActF) A) and E)
G) A) and B)

Question 4

If a medical practice accepts credit card payments, the American Medical Association (AMA)  suggests the use of which guideline?

Accepted Answer

A)   Set the fees higher for patients who pay by credit card.
B)   Do not encourage patients to use credit cards for payment.
C)   Advertise outside the office that the practice accepts credit cards.
D)   Allow only a select group of patients to use credit cards for payment.
E)   Tell patients they may only use credit cards if they do not have cash.F) A) and E)
G) A) and D)

Question 5

A(n) ________ account is one in which the physician and patient sign an agreement stating that the patient will pay the bill in a certain number of installments. If more than four installments are involved, this account is governed by the Truth in Lending Act.

Accepted Answer

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Question 6

An appropriate way to handle a patient relocation and address change is to ____.

Accepted Answer

A)   stop trying to contact the patient after two unsuccessful tries
B)   write off the charges as a hardship case
C)   ask a third party for the patient's new address
D)   turn the account over to a collection agency immediately
E)   send a statement to the patient's relatives for paymentF) None of the above
G) B) and C)

Question 7

Another term for a bilateral agreement is ________ agreement.

Accepted Answer

The answer of Another term for a bilateral agreement is...

Question 8

When processing a payment using a debit card, you will swipe it like a credit card and then ____.

Accepted Answer

A)   have the patient sign a credit slip
B)   enter the PIN
C)   ask the patient to enter the PIN
D)   call the bank for authorization
E)   no further action is requiredF) B) and E)
G) All of the above

Question 9

When a patient pays using a(n) _______ card, the money is immediately moved from the patient's bank account to the medical practice account.

Accepted Answer

The answer of When a patient pays using a(n) _______...

Question 10

If your medical practice does not have an authorization device for credit card payment, ____.

Accepted Answer

A)   omit this step completely if you have seen the patient before
B)   it is sufficient to imprint the credit card voucher with the patient's credit card
C)   call the credit card company for authorization
D)   insist that the patient pay by cash or check
E)   ask the patient for verification that the payment will go throughF) C) and D)
G) None of the above

Question 11

The term for income, or money, owed to the practice is called accounts ________.

Accepted Answer

The answer of The term for income, or money, owed...

Question 12

A superbill ____.

Accepted Answer

A)   includes the charges and procedure codes for services rendered on that day
B)   is the original record of the doctor's services and charges for those services
C)   bills each patient only once a month but spreads the work of billing over the month
D)   is a signed agreement between the physician and the patient for payment
E)   consists of a copy of the patient's ledger card that is mailed to the patientF) B) and C)
G) B) and D)

Question 13

Most of a physician's long-standing patients have a(n)  ____.

Accepted Answer

A)   single-entry account
B)   accounts payable account
C)   written-contract account
D)   collection account
E)   open-book accountF) B) and C)
G) A) and E)

Question 14

Most medical offices collect ________ from patients who belong to managed care organizations at the time of the office visit.

Accepted Answer

The answer of Most medical offices collect ________ from patients...

Question 15

A(n) ________ account is an account with only one charge, usually for a small amount.

Accepted Answer

single-ent...

Question 16

You are working at a walk-in outpatient clinic. A young woman who appears to be in her 20s comes in with a large cut on her left arm. When you ask for her insurance information, she says, "I don't need insurance. My father is the chief physician in this clinic. He'll treat me for free." What should you do?

Accepted Answer

A)   Require the woman to provide proof of insurance before being treated
B)   Write "professional courtesy" on the patient's chart
C)   Ask to see her identification to prove that she is the physician's daughter
D)   Send a statement for services to the physician's home address
E)   Check with the physician or office managerF) All of the above
G) B) and E)

Question 17

Which of the following protects telephone subscribers from unwanted telephone solicitations?

Accepted Answer

A)   Fair Debt Collection Practices Act
B)   Truth in Lending Act
C)   Equal Credit Opportunity Act
D)   Fair Credit Reporting Act
E)   Telephone Consumer Protection ActF) A) and D)
G) A) and E)

Question 18

If a physician decides not to extend credit to a patient, what must be done according to the Fair Credit Reporting Act?

Accepted Answer

A)   Call the patient and tell him his bill must be paid in full immediately
B)   Inform the patient in writing why credit was denied
C)   Explain to the patient that you will be unable to extend credit
D)   Avoid discussing the issue of credit with the patient to avoid embarrassment
E)   Report the patient's lack of creditworthiness to the state's credit monitoring serviceF) B) and C)
G) A) and B)

Question 19

A(n) ________ account uses the last date of payment or charge for each illness as the starting date for determining the time limit on that specific debt.

Accepted Answer

The answer of A(n) ________ account uses the last date...

Question 20

Which of the following is a guideline for making a call requesting payment from a patient?

Accepted Answer

A)   Pose as a government official to convince the patient to pay
B)   Tell other people in the office about it and ask for suggestions
C)   Threaten to turn the account over to a collection agency, even if you do not plan to do so
D)   Call the patient after 8 a.m. or before 9 p.m.
E)   Refuse to talk to anyone except the patient, not even the patient's attorneyF) A) and C)
G) B) and E)

Exam 20: Patient Billing and Collection

The term for income, or money, owed to the practice is called accounts ________.

Correct Answer
verified

Payment by credit card for a medical practice ____.

Correct Answer
verified

If a medical practice accepts credit card payments, the American Medical Association (AMA) suggests the use of which guideline?

Correct Answer
verified

Which of the following information should be included on a statement?

Correct Answer
verified

Another term for a bilateral agreement is ________ agreement.

Correct Answer
verified

When a patient pays using a(n) _______ card, the money is immediately moved from the patient's bank account to the medical practice account.

Correct Answer
verified

Which of the following requires creditors to provide applicants with accurate and complete credit costs and terms?

Correct Answer
verified

Which of the following is a guideline for making a call requesting payment from a patient?

Correct Answer
verified

An appropriate way to handle a patient relocation and address change is to ____.

Correct Answer
verified

If your medical practice does not have an authorization device for credit card payment, ____.

Correct Answer
verified

Most medical offices collect ________ from patients who belong to managed care organizations at the time of the office visit.

Correct Answer
verified

Correct Answer
verified

A(n) ________ account uses the last date of payment or charge for each illness as the starting date for determining the time limit on that specific debt.

Correct Answer
verified

If a physician decides not to extend credit to a patient, what must be done according to the Fair Credit Reporting Act?

Correct Answer
verified

A superbill ____.

Correct Answer
verified

A(n) ________ account is an account with only one charge, usually for a small amount.

Correct Answer
verified
single-ent...
View Answer

Which of the following protects telephone subscribers from unwanted telephone solicitations?

Correct Answer
verified

A(n) ________ account is one in which the physician and patient sign an agreement stating that the patient will pay the bill in a certain number of installments. If more than four installments are involved, this account is governed by the Truth in Lending Act.

Correct Answer
verified
written-co...
View Answer

When processing a payment using a debit card, you will swipe it like a credit card and then ____.

Correct Answer
verified

Most of a physician's long-standing patients have a(n) ____.

Correct Answer
verified

Exam 20: Patient Billing and Collection

The term for income, or money, owed to the practice is called accounts ________.

Correct AnswerverifiedShow Answer

Payment by credit card for a medical practice ____.

Correct AnswerverifiedShow Answer

If a medical practice accepts credit card payments, the American Medical Association (AMA) suggests the use of which guideline?

Correct AnswerverifiedShow Answer

Which of the following information should be included on a statement?

Correct AnswerverifiedShow Answer

Another term for a bilateral agreement is ________ agreement.

Correct AnswerverifiedShow Answer

When a patient pays using a(n) _______ card, the money is immediately moved from the patient's bank account to the medical practice account.

Correct AnswerverifiedShow Answer

Which of the following requires creditors to provide applicants with accurate and complete credit costs and terms?

Correct AnswerverifiedShow Answer

Which of the following is a guideline for making a call requesting payment from a patient?

Correct AnswerverifiedShow Answer

An appropriate way to handle a patient relocation and address change is to ____.

Correct AnswerverifiedShow Answer

If your medical practice does not have an authorization device for credit card payment, ____.

Correct AnswerverifiedShow Answer

Most medical offices collect ________ from patients who belong to managed care organizations at the time of the office visit.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A(n) ________ account uses the last date of payment or charge for each illness as the starting date for determining the time limit on that specific debt.

Correct AnswerverifiedShow Answer

If a physician decides not to extend credit to a patient, what must be done according to the Fair Credit Reporting Act?

Correct AnswerverifiedShow Answer

A superbill ____.

Correct AnswerverifiedShow Answer

A(n) ________ account is an account with only one charge, usually for a small amount.

Correct Answerverifiedsingle-ent...View AnswerShow Answer

Which of the following protects telephone subscribers from unwanted telephone solicitations?

Correct AnswerverifiedShow Answer

A(n) ________ account is one in which the physician and patient sign an agreement stating that the patient will pay the bill in a certain number of installments. If more than four installments are involved, this account is governed by the Truth in Lending Act.

Correct Answerverifiedwritten-co...View AnswerShow Answer

When processing a payment using a debit card, you will swipe it like a credit card and then ____.

Correct AnswerverifiedShow Answer

Most of a physician's long-standing patients have a(n) ____.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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verified
single-ent...
View Answer

Correct Answer
verified

Correct Answer
verified
written-co...
View Answer

Correct Answer
verified

Correct Answer
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