Question 1

A person who is in town on vacation goes to a physician with symptoms of food poisoning. The type of account to set up for this patient is a(n)  ____.

Accepted Answer

A)   open-book account
B)   single-entry account
C)   account payable
D)   written-contract account
E)   collection accountF) A) and B)
G) All of the above

Question 2

Most medical offices have a(n) ________ with the office name on it for patients who pay by check to ensure that the name of the practice is spelled correctly on the check.

Accepted Answer

The answer of Most medical offices have a(n) ________ with...

Question 3

Criteria for hardship cases include patients who ____.

Accepted Answer

A)   refuse to pay the balance they owe
B)   may be poor, underinsured, or elderly and on a limited income
C)   have moved without leaving a forwarding address
D)   have not received an invoice
E)   receive professional courtesy from the medical officeF) B) and D)
G) A) and B)

Question 4

When is it appropriate for a physician to assess finance charges or late charges on past-due accounts?

Accepted Answer

A)   When the physician feels it is necessary
B)   After the patient has ignored two bills
C)   Only when the patient is notified in advance
D)   After the patient has verbalized a lack of intent to pay
E)   After the account has been sent to a collection agencyF) A) and D)
G) A) and C)

Question 5

Which of the following is also called Public Law 95-109?

Accepted Answer

A)   Fair Debt Collection Practices Act
B)   Truth in Lending Act
C)   Equal Credit Opportunity Act
D)   Fair Credit Reporting Act
E)   Telephone Consumer Protection ActF) C) and D)
G) A) and B)

Question 6

An accounts receivable policy ____.

Accepted Answer

A)   collects payments for a physician who has a large number of patients who do not pay their bills
B)   protects patients from being sued by the physician for failure to pay
C)   decreases the physician's overall cash flow
D)   ensures that the practice will have sufficient income to cover expected expenses
E)   ensures that patients will have sufficient funds to pay for servicesF) A) and C)
G) D) and E)

Question 7

How much will a medical practice generally receive if a physician charges $100 for services and the patient pays by credit card?

Accepted Answer

A)   $100
B)   $95-$99
C)   $90-$94
D)   $86-$89
E)   $82-$85F) B) and D)
G) B) and C)

Question 8

Mrs. Patterson brings her 17-year-old daughter Kelly in for a prenatal exam. When you inform Mrs. Patterson of the amount owed for today, she exclaims, "Oh, no! Kelly moved out last week and is staying with the rascal that did this to her. She can pay for her own care!" What should you do?

Accepted Answer

A)   Explain to Mrs. Patterson that she is still responsible because her daughter is a minor.
B)   Ask for legal evidence that Kelly is an emancipated minor.
C)   Require Kelly to pay the entire amount due.
D)   Call Kelly's father to see if he will pay the bill.
E)   Call Kelly's boyfriend and tell him that he is responsible for the bill.F) A) and E)
G) A) and C)

Question 9

The process of classifying and reviewing past-due accounts by age from the first date of billing is called ________.

Accepted Answer

The answer of The process of classifying and reviewing past-due...

Question 10

Which of the following requires credit bureaus to supply correct and complete information to businesses for use in evaluating a person's application for credit, insurance, or a job?

Accepted Answer

A)   Fair Debt Collection Practices Act
B)   Truth in Lending Act
C)   Equal Credit Opportunity Act
D)   Fair Credit Reporting Act
E)   Telephone Consumer Protection ActF) C) and E)
G) B) and D)

Question 11

Which of the following should be a factor when you select an outside collection agency?

Accepted Answer

A)   Select an agency that will use harsh collection practices
B)   Choose an agency only after a patient fails to respond to the final collection letter or has twice broken a promise to pay
C)   Encourage the agency to sue the patient
D)   Permit the agency to handle all cases, regardless of special considerations
E)   Continue to ask the patient for payment even though the collection agency is working on the accountF) A) and B)
G) B) and E)

Question 12

Which of the following patients would a physician most likely treat as a matter of professional courtesy?

Accepted Answer

A)   Cancer patients
B)   Elderly patients
C)   Children
D)   Other healthcare professionals
E)   Any patient who cannot payF) A) and E)
G) A) and B)

Question 13

Money paid as punishment for intentionally breaking the law is called ________.

Accepted Answer

The answer of Money paid as punishment for intentionally breaking...

Question 14

A payment arrangement in which the physician decides a patient will be billed every month for the full amount owed and should make whatever payment is possible each month is a(n)  ____.

Accepted Answer

A)   mutual agreement
B)   written-contract agreement
C)   open-book account
D)   unilateral agreement
E)   hardship agreementF) B) and E)
G) B) and D)

Question 15

Which of the following is appropriate when placing an initial call to a patient about collections?

Accepted Answer

A)   Call the patient at work
B)   Assume that the patient forgot to pay or was temporarily unable to pay
C)   Ask the patient why the bill has not been paid
D)   Tell the patient that if payment is not received promptly, the account will be turned over to a collection agency
E)   Make the initial call if payment has not been received after 15 daysF) A) and B)
G) C) and D)

Exam 20: Patient Billing and Collection

How much will a medical practice generally receive if a physician charges $100 for services and the patient pays by credit card?

Correct Answer
verified

A person who is in town on vacation goes to a physician with symptoms of food poisoning. The type of account to set up for this patient is a(n) ____.

Correct Answer
verified

When is it appropriate for a physician to assess finance charges or late charges on past-due accounts?

Correct Answer
verified

Most medical offices have a(n) ________ with the office name on it for patients who pay by check to ensure that the name of the practice is spelled correctly on the check.

Correct Answer
verified

Money paid as punishment for intentionally breaking the law is called ________.

Correct Answer
verified

Mrs. Patterson brings her 17-year-old daughter Kelly in for a prenatal exam. When you inform Mrs. Patterson of the amount owed for today, she exclaims, "Oh, no! Kelly moved out last week and is staying with the rascal that did this to her. She can pay for her own care!" What should you do?

Correct Answer
verified

Which of the following requires credit bureaus to supply correct and complete information to businesses for use in evaluating a person's application for credit, insurance, or a job?

Correct Answer
verified

The process of classifying and reviewing past-due accounts by age from the first date of billing is called ________.

Correct Answer
verified

A payment arrangement in which the physician decides a patient will be billed every month for the full amount owed and should make whatever payment is possible each month is a(n) ____.

Correct Answer
verified

Which of the following is also called Public Law 95-109?

Correct Answer
verified

An accounts receivable policy ____.

Correct Answer
verified

Which of the following is appropriate when placing an initial call to a patient about collections?

Correct Answer
verified

Which of the following should be a factor when you select an outside collection agency?

Correct Answer
verified

Which of the following patients would a physician most likely treat as a matter of professional courtesy?

Correct Answer
verified

Criteria for hardship cases include patients who ____.

Correct Answer
verified

Exam 20: Patient Billing and Collection

How much will a medical practice generally receive if a physician charges $100 for services and the patient pays by credit card?

Correct AnswerverifiedShow Answer

A person who is in town on vacation goes to a physician with symptoms of food poisoning. The type of account to set up for this patient is a(n) ____.

Correct AnswerverifiedShow Answer

When is it appropriate for a physician to assess finance charges or late charges on past-due accounts?

Correct AnswerverifiedShow Answer

Most medical offices have a(n) ________ with the office name on it for patients who pay by check to ensure that the name of the practice is spelled correctly on the check.

Correct AnswerverifiedShow Answer

Money paid as punishment for intentionally breaking the law is called ________.

Correct AnswerverifiedShow Answer

Mrs. Patterson brings her 17-year-old daughter Kelly in for a prenatal exam. When you inform Mrs. Patterson of the amount owed for today, she exclaims, "Oh, no! Kelly moved out last week and is staying with the rascal that did this to her. She can pay for her own care!" What should you do?

Correct AnswerverifiedShow Answer

Which of the following requires credit bureaus to supply correct and complete information to businesses for use in evaluating a person's application for credit, insurance, or a job?

Correct AnswerverifiedShow Answer

The process of classifying and reviewing past-due accounts by age from the first date of billing is called ________.

Correct AnswerverifiedShow Answer

A payment arrangement in which the physician decides a patient will be billed every month for the full amount owed and should make whatever payment is possible each month is a(n) ____.

Correct AnswerverifiedShow Answer

Which of the following is also called Public Law 95-109?

Correct AnswerverifiedShow Answer

An accounts receivable policy ____.

Correct AnswerverifiedShow Answer

Which of the following is appropriate when placing an initial call to a patient about collections?

Correct AnswerverifiedShow Answer

Which of the following should be a factor when you select an outside collection agency?

Correct AnswerverifiedShow Answer

Which of the following patients would a physician most likely treat as a matter of professional courtesy?

Correct AnswerverifiedShow Answer

Criteria for hardship cases include patients who ____.

Correct AnswerverifiedShow Answer

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