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In classifying social media, self-disclosure is


A) the degree to which a person's thoughts, feelings, likes, and dislikes are shared when engaged in a social interaction.
B) the degree of acoustic, visual, and personal contact between two communication partners.
C) an undesirable effect of social media in which too much personal information is given by users, resulting in identity theft.
D) a growing trend in which telephone and email communications contribute to one's online profile.
E) behavior that leads to an unfavorable impression by other online users.

F) A) and D)
G) A) and C)

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Through a network of businesspeople known as ________, members of LinkedIn might gain an introduction to someone they wish to know through a mutual contact.


A) followers
B) colleagues
C) contacts
D) connections
E) friends

F) A) and B)
G) A) and E)

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In social interactions, a favorable image is affected by the degree of self-disclosure of a person's thoughts, feelings, likes, and dislikes. Greater self-disclosure is likely to ________ one's influence on those reached.


A) decrease
B) not affect
C) undermine
D) manipulate
E) increase

F) All of the above
G) None of the above

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The social network primarily used for professional networking and job searching is


A) Twitter.
B) LinkedIn.
C) Facebook.
D) YouTube.
E) Facetime.

F) A) and E)
G) D) and E)

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The convergence of real and digital worlds is the result of


A) the work of William Gibson, who coined the term cyberspace.
B) the implementation of ideas found in science fiction films and books.
C) proliferation of interlinked social commerce technologies, databases and algorithms, and apps.
D) Steve Jobs, the late visionary CEO of Apple, Inc.
E) the researchers at Xerox Palo Alto Research Center (PARC) .

F) None of the above
G) A) and C)

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Which of the following social media networks does Body Glove use as the foundation of its customer service function?


A) Pinterest
B) Facebook
C) YouTube
D) Twitter
E) Instagram

F) None of the above
G) A) and D)

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User-generated content (UGC) refers to


A) content found on a "personal profile" page.
B) content found only on blogs and wikis.
C) content that is created with the intention of achieving commercial profit.
D) content found on forms of online media that are privately owned and operated by a single user.
E) the various forms of online media content that are publicly available and created by end users.

F) A) and B)
G) B) and E)

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Individuals who have registered on a social networking site by completing the process involved, such as providing their name, an ID (usually an email address) , and a password, as well as answering a few questions (date of birth, gender, etc.) are referred to as


A) users/members.
B) unique visitors.
C) visitors.
D) fans.
E) vloggers.

F) None of the above
G) C) and D)

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To engage fans on Facebook, a good strategy is for a brand manager to use it to


A) create ads that will appear in a specified, strategic position on every page when users log in to their profiles.
B) send an email message to every registered Facebook user.
C) learn users' passions and let them guide content, as Taco Bell does with polling its users.
D) create ads that incorporate controversial topics such as religion and politics to get Facebook users to "like" their page.
E) develop a Facebook profile for every employee to show Facebook users the professionalism and dedication of the marketing team.

F) B) and E)
G) D) and E)

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What are the four guidelines to engage fans on Facebook?

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Research suggests, first, be creative in...

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