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Most stores today are near several others in one of four settings: the central business district, the regional shopping center, the power center, or the


A) suburban downtown.
B) strip mall.
C) exurb value center.
D) rural micromall.
E) urban megacenter.

F) None of the above
G) A) and B)

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Higher paper costs, increased postage rates, the growing interest in do-not-mail legislation, and concern for "green" mailings have resulted in


A) a switch to online catalogs and direct-to-customer email advertisements.
B) the use of thinner, lightweight paper products.
C) a focus on proven customers or specialty catalogs for market niches.
D) the banning of "junk" mail by a growing number of environmentally concerned communities.
E) a resurgence in nonautomated telemarketing.

F) D) and E)
G) B) and D)

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Your local Hallmark retailer carries thousands of greeting cards. You can find cards for a twins birthday, student loans, from my cat to yours, and many other unique occasions. This is an example of the ________ that the Hallmark retailer carries.


A) depth of product line
B) breadth of product line
C) height of product line
D) length of product line
E) width of product line

F) A) and D)
G) A) and E)

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The level of service that requires the customers themselves perform many functions during the purchase process is


A) full-service.
B) limited-service.
C) self-service.
D) customized-service.
E) automated-service.

F) C) and E)
G) A) and D)

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When considering the use of everyday low pricing, one should consider the impact on ________ because of EDLP's potential to affect product quality assessments.


A) competitor's promotional strategies
B) product benefits
C) convenience
D) brand name and store image
E) maintained price

F) C) and E)
G) C) and D)

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Combining the convenient location of a strip mall with the influential draw of national stores results in shopping areas known as


A) suburban malls.
B) warehouse malls.
C) power centers.
D) retail malls.
E) cluster malls.

F) D) and E)
G) C) and D)

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Staples is a specialty discount retailer that focuses on one type of product-office supplies. Staples is an example of a


A) hypermarket.
B) superstore.
C) category killer.
D) department store.
E) focused merchandise stores.

F) B) and D)
G) D) and E)

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Which type of wholesaler traditionally sells hosiery, toys, and health and beauty items?


A) cash and carry wholesalers
B) truck jobbers
C) general merchandise wholesalers
D) rack jobbers
E) drop shippers

F) All of the above
G) None of the above

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Briefly describe the advantages of being an independent retailer and the benefits an independent retailer can offer customers.

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Advantages to the retailer inc...

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Which method of retail outlet classification is most appropriate for describing franchise operations?


A) form of ownership
B) level of service
C) merchandise line
D) method of operation
E) revenues generated

F) C) and D)
G) A) and C)

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  Figure 13-4 -According to Figure 13-4, Box A above represents the stage in the wheel of retailing when a retail outlet starts with A)  low prices, high margins, and high status. B)  mixed prices, mixed margins, and mixed status. C)  low prices, low margins, and low status. D)  moderate prices, high margins, and high status. E)  high prices, low margins, and mixed status. Figure 13-4 -According to Figure 13-4, Box A above represents the stage in the wheel of retailing when a retail outlet starts with


A) low prices, high margins, and high status.
B) mixed prices, mixed margins, and mixed status.
C) low prices, low margins, and low status.
D) moderate prices, high margins, and high status.
E) high prices, low margins, and mixed status.

F) A) and E)
G) B) and C)

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  Figure 13-5 -According to Figure 13-5 above, B represents which stage of the retail life cycle? A)  growth B)  early growth C)  accelerated development D)  maturity E)  expansion Figure 13-5 -According to Figure 13-5 above, B represents which stage of the retail life cycle?


A) growth
B) early growth
C) accelerated development
D) maturity
E) expansion

F) D) and E)
G) B) and E)

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Coal, lumber, and chemicals, which are sold in extremely large quantities, are traditionally sold by which type of wholesaler?


A) cash and carry wholesalers
B) rack jobbers
C) truck jobbers
D) general merchandise wholesalers
E) drop shippers

F) B) and C)
G) A) and D)

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Trent is an avid fly fisherman and for his hobby he large rubber rafts, hip waders, special fishing rods, reels, line, and an assortment of fishing tackle and lures. There are no sporting goods stores near him so he orders his fishing supplies from the L.L. Bean catalog. His supplies are generally delivered to his home within 72 hours. Trent is using a ________ to satisfy his fishing supply needs.


A) home delivery retailer
B) quick-response retailer
C) direct-mail marketer
D) flexible response marketer
E) regional marketer

F) C) and D)
G) B) and C)

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Consumers often view central business district shopping as less convenient because of the lack of parking, higher crime rates, and


A) outdated stores.
B) a lack of ambience.
C) fewer quality restaurants.
D) few public restrooms.
E) exposure to the weather.

F) B) and E)
G) A) and D)

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Similar to the West Edmonton Mall in Alberta, Canada, with shopping, restaurants, hotels, and a theme park, the Mall of America is a variation of


A) a central business district.
B) a regional shopping center.
C) an entertainment district.
D) a destination mall concept.
E) an anchored mall.

F) C) and D)
G) B) and E)

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Cash and carry wholesalers


A) handle bulky items such as lumber, bricks, and telephone poles.
B) handle perishable items such as flowers, baked goods, and deli meats.
C) handle office supplies, electrical supplies, hardware products, and groceries.
D) are a kind of full-service wholesaler.
E) lease vending machines to merchants and refill them as needed on a cash only basis.

F) B) and E)
G) B) and D)

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Godiva Chocolatier invites consumers to stop by one of its stores for an unforgettable experience, including delectable chocolates, decorative gift collections, and unrivaled customer care. What type of retail service is Godiva offering?


A) full-service
B) exclusive-service
C) limited-service
D) self-service
E) specialty-service

F) All of the above
G) A) and E)

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Wholly owned extensions of the producer that perform wholesaling activities are referred to as


A) general merchandise wholesalers.
B) cash and carry wholesalers.
C) agents and brokers.
D) manufacturer's branch or sales offices.
E) merchant wholesalers.

F) A) and E)
G) A) and D)

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Both market share and profit achieve their greatest growth rates during which stage of the retail life cycle?


A) decline
B) maturity
C) introduction
D) early growth
E) accelerated development

F) B) and D)
G) None of the above

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