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Despite the success of its Pentium chips, Intel faced a major threat from competitors such as AMD's cheaper K6 chips, which were better placed to serve the emerging low-cost PC market. Intel wanted to protect the brand equity and price premium of its Pentium microprocessors, but it also wanted to avoid AMD gaining a foothold into the lower end of the market. So it created Celeron as a cheaper, less powerful version of its Pentium chips to serve this market. This is a notable example of a


A) private brand.
B) brand extension.
C) subbrand.
D) co-brand.
E) fighting brand.

F) C) and D)
G) D) and E)

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The Make a Wish Foundation brand name is especially effective because it


A) is easy to spell and pronounce.
B) is not easily imitated.
C) suggests the service's benefits.
D) demands a hint of moral obligation.
E) is devoid of emotion.

F) All of the above
G) B) and E)

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Tuition, charges, fares, fees, and rates are all terms


A) given to the tangible portion of the price of a service.
B) that are interchangeable when identifying the price of a service.
C) given to the intangible portion of the price of a service.
D) given to describe the price of services.
E) used in services to imply a higher quality product than the terms cost or price.

F) B) and D)
G) A) and D)

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  Figure 10-5 -The consumers represented by Segment A in Figure 10-5 above are called A)  early adopters. B)  early majority. C)  late majority. D)  laggards. E)  innovators. Figure 10-5 -The consumers represented by Segment A in Figure 10-5 above are called


A) early adopters.
B) early majority.
C) late majority.
D) laggards.
E) innovators.

F) A) and D)
G) D) and E)

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When the Egg Farmers of Canada implemented its "Get Cracking" advertising campaign, the organization was trying to stimulate ________ demand.


A) secondary
B) selective
C) derived
D) generic
E) primary

F) B) and D)
G) All of the above

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Customer value can assume numerous forms. For Pez Candy, Inc., customer value manifests itself in the form of


A) an upbeat jingle.
B) character candy dispensers.
C) a stylish logotype.
D) sour taste.
E) sugar coating.

F) D) and E)
G) None of the above

Correct Answer

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