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Core values refer to


A) the cultural ethos of an organization.
B) proprietary values of a firm.
C) written mission statements that express an organization's goals and objectives.
D) the personal moral and ethical codes of a firm's stakeholders.
E) the fundamental, passionate, and enduring principles that guide an organization's conduct over time.

F) A) and C)
G) B) and D)

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Which of the following best describes the principal or direct competitors to Lands' End, the catalog and online clothing retailer?


A) all Internet retailers
B) other Internet retailers that sell primarily clothing
C) all other lifestyle brands
D) other clothing retailers, both online and store-only
E) other retailers that began selling with catalogs

F) C) and D)
G) A) and E)

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Rhone-Poulenc is an international French company that produces and markets a variety of chemicals and pharmaceuticals. Due to the resources it makes available to its scientists and researchers, the company has a number of Nobel Prize winners working in its laboratories. This ability to employ some of the finest minds in the world is an example of a


A) point of similarity.
B) competency.
C) sustainable advantage.
D) product development strategy.
E) human resource strategy.

F) D) and E)
G) C) and E)

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Compared to marketing strategies, marketing tactics generally involve actions that


A) are detailed day-to-day operational decisions.
B) are long-term rather than short-term.
C) involve upper levels of management rather than front-line managers.
D) are general rather than specific in nature.
E) have been successfully implemented in the past.

F) D) and E)
G) A) and B)

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An organization's foundation includes which of the following?


A) organizational culture
B) business definition
C) goals
D) strategic levels
E) offerings

F) None of the above
G) B) and E)

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In marketing, an offering refers to


A) the formal designation of a publicly traded stock for a specific product, service, or idea.
B) a form of currency used by buyer and seller to minimize the tax burden for both parties.
C) a good, service, or idea that creates value for both the organization and its customers by satisfying their needs and wants.
D) the manufacturer's suggested retail price of a product or service to the general public or the wholesale price to distributors and retailers.
E) the service suppliers and distributors provide to help manufacturers bring a product to market.

F) B) and D)
G) C) and D)

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  Figure 2-10 -Which of the following tasks shown in Figure 2-10 must be done sequentially rather than concurrently? A)  1 and 2 B)  2 and 3 C)  3 and 4 D)  5 and 7 E)  6 and 7 Figure 2-10 -Which of the following tasks shown in Figure 2-10 must be done sequentially rather than concurrently?


A) 1 and 2
B) 2 and 3
C) 3 and 4
D) 5 and 7
E) 6 and 7

F) B) and C)
G) B) and E)

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Lands' End, an American apparel and outerwear firm, ships each order within 48 hours and its guarantee is said to be the best in the world, as exemplified by its tagline "Guaranteed. Period." These marketing actions by Lands' End most likely reflect its ________ goals.


A) profit
B) market share
C) employee welfare
D) social responsibility
E) customer satisfaction

F) B) and C)
G) C) and D)

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Medtronic, a company that makes heart pacemakers, introduced a new product at medical conventions across Asia to demonstrate its many beneficial features. The convention presentations are an example of its


A) market segmentation and targeting strategy.
B) price strategy.
C) place strategy.
D) promotion strategy.
E) product strategy.

F) B) and E)
G) A) and B)

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  Figure 2-1 -In Figure 2-1, B represents the ________, the highest of the three levels of strategy in an organization. A)  functional level B)  board of directors C)  corporate level D)  department level E)  strategic business unit level Figure 2-1 -In Figure 2-1, B represents the ________, the highest of the three levels of strategy in an organization.


A) functional level
B) board of directors
C) corporate level
D) department level
E) strategic business unit level

F) D) and E)
G) B) and C)

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Seeking to obtain as high a financial return on their investments (ROI) as possible, firms will often set ________ goals.


A) sales
B) quality
C) market share
D) profit
E) employee welfare

F) A) and D)
G) B) and E)

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  Figure 2-2 -In Figure 2-2, Box A represents the  why  element of visionary organization. This is referred to as A)  organizational foundation. B)  organizational tactics. C)  organizational mission. D)  organizational direction. E)  organizational strategies. Figure 2-2 -In Figure 2-2, Box A represents the "why" element of visionary organization. This is referred to as


A) organizational foundation.
B) organizational tactics.
C) organizational mission.
D) organizational direction.
E) organizational strategies.

F) All of the above
G) A) and B)

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  Figure 2-11 -The question mark (?)  represented by the wedge DBC in Figure 2-11 is the A)  contribution margin. B)  marginal trend. C)  breakeven point. D)  planning gap. E)  sales differential. Figure 2-11 -The question mark (?) represented by the wedge DBC in Figure 2-11 is the


A) contribution margin.
B) marginal trend.
C) breakeven point.
D) planning gap.
E) sales differential.

F) A) and E)
G) A) and D)

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An organization's mission is


A) the target goal it sets for current profits based on enacting a comprehensive strategic plan.
B) the target objective it projects for future market share based on enacting a comprehensive strategic plan.
C) the fundamental, passionate, and enduring principles that guide its conduct over time.
D) specific strategies and tactics that will be used to counteract any competitor's advantages.
E) a statement of the organization's functions in society that often identifies its customers, markets, products, and technologies.

F) A) and C)
G) A) and D)

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Strategic business units (SBUs) with dominant shares of slow-growth markets that provide cash to cover the organization's overhead and to invest in other SBUs are referred to as


A) cash cows.
B) stars.
C) question marks.
D) dogs.
E) exclamation points.

F) D) and E)
G) B) and E)

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Apple, a multimarket, multiproduct firm, manufactures and markets Apple Watch, iPods, iPhones, and iPads as a portfolio of businesses. At what organizational level does Apple set the strategic direction for these businesses to create customer value?

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The Apple Watch, iPods, iPhones, and iPa...

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Large organizations are extremely complex, and usually consist of ________ organizational levels whose strategies are linked to marketing.


A) two
B) three
C) five
D) six
E) seven or more

F) D) and E)
G) C) and D)

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The two major aspects of the evaluation phase of the strategic marketing process are


A) segmenting the market and selecting target markets.
B) establishing a business mission and designing measurable goals and objectives.
C) designing the marketing mix and setting the budget.
D) comparing the results of the marketing program with the goals to identify deviations and acting on them.
E) executing the marketing plan and designing the marketing organization.

F) All of the above
G) A) and B)

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  Figure 2-7 -Quadrant B in Figure 2-7 represents a(n)  ________ in a SWOT analysis. A)  threat B)  weakness C)  strength D)  opportunity E)  market segment Figure 2-7 -Quadrant B in Figure 2-7 represents a(n) ________ in a SWOT analysis.


A) threat
B) weakness
C) strength
D) opportunity
E) market segment

F) None of the above
G) D) and E)

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  Figure 2-7 -Quadrant A in Figure 2-7 represents a(n)  ________ in a SWOT analysis. A)  threat B)  weakness C)  strength D)  opportunity E)  market segment Figure 2-7 -Quadrant A in Figure 2-7 represents a(n) ________ in a SWOT analysis.


A) threat
B) weakness
C) strength
D) opportunity
E) market segment

F) D) and E)
G) A) and E)

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