Question 1

Fixing a problem will often cost money; to minimize these costs it is best to find and fix the problem

Accepted Answer

A)  just before shipping our product to the customer.
B)  immediately after we complete the last operation.
C)  during the design phase.
D)  just before we begin the first production operation.
E)  Regardless of when you fix the problem, costs are about the same.F) A) and D)
G) B) and C)

Question 2

A control chart is a visual representation of the steps in a process.

Accepted Answer

A) True 
 B)False

Question 3

Medical malpractice claims are an example of how poor quality can affect an organization through liability.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is not an element of TQM?

Accepted Answer

A)  continuous improvement
B)  competitive benchmarking
C)  employee empowerment
D)  team approach
E)  quality management as a specialized function within the firmF) None of the above
G) A) and E)

Question 5

The customer is the focal point and customer satisfaction is the driving force in quality management.

Accepted Answer

A) True 
 B)False

Question 6

Three key philosophies in TQM are continuous improvement, involvement of everyone in the organization, and customer satisfaction.

Accepted Answer

A) True 
 B)False

Question 7

The PDSA cycle forms the conceptual basis for continuous improvement.

Accepted Answer

A) True 
 B)False

Question 8

The degree to which a product or service satisfies its intended purpose is determined by service after delivery, ease of use, design, and conformance to design.

Accepted Answer

A) True 
 B)False

Question 9

The tool that is useful in documenting the current process is a

Accepted Answer

A)  control chart.
B)  Pareto chart.
C)  check sheet.
D)  flowchart.
E)  cause-and-effect diagram.F) A) and E)
G) None of the above

Question 10

Quality planning and administration, quality training, and quality control procedures are examples of

Accepted Answer

A)  internal failure costs.
B)  external failure costs.
C)  appraisal costs.
D)  prevention costs.
E)  replacement costs.F) A) and B)
G) A) and C)

Question 11

The "Control" phase of DMAIC is intended to ensure that

Accepted Answer

A)  the proper subset of process inputs are monitored.
B)  variability reduction is pursued.
C)  data analysis is overseen.
D)  inputs are closely monitored.
E)  improvements are sustained.F) A) and B)
G) B) and D)

Question 12

Quality of conformance refers to the degree to which goods and services conform to the intent of the designers as documented in the specifications.

Accepted Answer

A) True 
 B)False

Question 13

A tool that is not used for quality management is a

Accepted Answer

A)  flowchart.
B)  histogram.
C)  Pareto analysis.
D)  redesign.
E)  check sheet.F) A) and E)
G) A) and D)

Question 14

It is estimated that the cost to fix a problem at the customer end is _____ times the cost to fix the problem earlier in the production or design phase.

Accepted Answer

A)  3
B)  4.
C)  5
D)  6
E)  7.F) A) and E)
G) A) and D)

Question 15

The expression "quality at the source" refers primarily to the practice of requiring each of our vendors to provide quality parts and materials.

Accepted Answer

A) True 
 B)False

Question 16

The tool that is useful in the collection and organization of data is a

Accepted Answer

A)  control chart.
B)  Pareto chart.
C)  check sheet.
D)  flowchart.
E)  runs chart.F) A) and B)
G) None of the above

Question 17

When an organization comes to the realization that there are quality problems in products that are already in service, ethical approaches include:
(I.divulging the information to the public at large.(II) recalling, if possible, affected products.(III) handling complaints on an individual rather than a systemic basis.

Accepted Answer

A)  I and III
B)  I and II
C)  II and III
D)  I, II, and III
E)  Neither I, II, nor IIIF) B) and E)
G) A) and C)

Question 18

Reducing the variability in our product or service is an important key to quality.

Accepted Answer

A) True 
 B)False

Question 19

Crosby's concept of ''quality is free" means that it is less expensive to do it right initially than to do it over.

Accepted Answer

A) True 
 B)False

Question 20

This is the degree to which goods and services conform to the intent of the designers.

Accepted Answer

A)  quality of performance
B)  quality of design
C)  quality of conformance
D)  quality of production
E)  quality of operationsF) C) and D)
G) A) and B)

Exam 9: Management of Quality

The expression "quality at the source" refers primarily to the practice of requiring each of our vendors to provide quality parts and materials.

Correct Answer
verified

Three key philosophies in TQM are continuous improvement, involvement of everyone in the organization, and customer satisfaction.

Correct Answer
verified

This is the degree to which goods and services conform to the intent of the designers.

Correct Answer
verified

Quality of conformance refers to the degree to which goods and services conform to the intent of the designers as documented in the specifications.

Correct Answer
verified

It is estimated that the cost to fix a problem at the customer end is _____ times the cost to fix the problem earlier in the production or design phase.

Correct Answer
verified

Fixing a problem will often cost money; to minimize these costs it is best to find and fix the problem

Correct Answer
verified

The tool that is useful in documenting the current process is a

Correct Answer
verified

Medical malpractice claims are an example of how poor quality can affect an organization through liability.

Correct Answer
verified

Reducing the variability in our product or service is an important key to quality.

Correct Answer
verified

Correct Answer
verified

Which of the following is not an element of TQM?

Correct Answer
verified

Quality planning and administration, quality training, and quality control procedures are examples of

Correct Answer
verified

The degree to which a product or service satisfies its intended purpose is determined by service after delivery, ease of use, design, and conformance to design.

Correct Answer
verified

A control chart is a visual representation of the steps in a process.

Correct Answer
verified

Crosby's concept of ''quality is free" means that it is less expensive to do it right initially than to do it over.

Correct Answer
verified

The "Control" phase of DMAIC is intended to ensure that

Correct Answer
verified

The customer is the focal point and customer satisfaction is the driving force in quality management.

Correct Answer
verified

The PDSA cycle forms the conceptual basis for continuous improvement.

Correct Answer
verified

A tool that is not used for quality management is a

Correct Answer
verified

The tool that is useful in the collection and organization of data is a

Correct Answer
verified

Exam 9: Management of Quality

The expression "quality at the source" refers primarily to the practice of requiring each of our vendors to provide quality parts and materials.

Correct AnswerverifiedShow Answer

Three key philosophies in TQM are continuous improvement, involvement of everyone in the organization, and customer satisfaction.

Correct AnswerverifiedShow Answer

This is the degree to which goods and services conform to the intent of the designers.

Correct AnswerverifiedShow Answer

Quality of conformance refers to the degree to which goods and services conform to the intent of the designers as documented in the specifications.

Correct AnswerverifiedShow Answer

It is estimated that the cost to fix a problem at the customer end is _____ times the cost to fix the problem earlier in the production or design phase.

Correct AnswerverifiedShow Answer

Fixing a problem will often cost money; to minimize these costs it is best to find and fix the problem

Correct AnswerverifiedShow Answer

The tool that is useful in documenting the current process is a

Correct AnswerverifiedShow Answer

Medical malpractice claims are an example of how poor quality can affect an organization through liability.

Correct AnswerverifiedShow Answer

Reducing the variability in our product or service is an important key to quality.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is not an element of TQM?

Correct AnswerverifiedShow Answer

Quality planning and administration, quality training, and quality control procedures are examples of

Correct AnswerverifiedShow Answer

The degree to which a product or service satisfies its intended purpose is determined by service after delivery, ease of use, design, and conformance to design.

Correct AnswerverifiedShow Answer

A control chart is a visual representation of the steps in a process.

Correct AnswerverifiedShow Answer

Crosby's concept of ''quality is free" means that it is less expensive to do it right initially than to do it over.

Correct AnswerverifiedShow Answer

The "Control" phase of DMAIC is intended to ensure that

Correct AnswerverifiedShow Answer

The customer is the focal point and customer satisfaction is the driving force in quality management.

Correct AnswerverifiedShow Answer

The PDSA cycle forms the conceptual basis for continuous improvement.

Correct AnswerverifiedShow Answer

A tool that is not used for quality management is a

Correct AnswerverifiedShow Answer

The tool that is useful in the collection and organization of data is a

Correct AnswerverifiedShow Answer

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