Question 1

What measures the fraction of time that a piece of equipment will not be down for repairs?

Accepted Answer

A)  operational
B)  maintenance
C)  idle
D)  availability
E)  waitingF) C) and E)
G) A) and E)

Question 2

Concurrent engineering means that at least two engineers are involved in product design at the same time.

Accepted Answer

A) True 
 B)False

Question 3

Under the Uniform Commercial Code manufacturers are faced with a(n) _____ in which their products carry an implication of merchantability and fitness.

Accepted Answer

A)  ethical law.
B)  quality factor.
C)  government restrictions.
D)  implied warranty.
E)  commercial mandateF) A) and B)
G) A) and C)

Question 4

The main forces that initiate product or service design or redesign are market opportunities or threats.

Accepted Answer

A) True 
 B)False

Question 5

Incorporating design for disassembly principles in product design helps firms with ___________ design issues.

Accepted Answer

A)  legal
B)  social
C)  reuse
D)  reverse engineering
E)  reengineeringF) A) and E)
G) C) and E)

Question 6

A major benefit of computer-aided design (CAD)is the increased productivity of designers.

Accepted Answer

A) True 
 B)False

Question 7

In the area of product and service design, the acronym CAD refers to:

Accepted Answer

A)  conceptually appropriate design.
B)  computer-aided design.
C)  commercial applications design.
D)  competitive advantage design.
E)  completely automated design.F) B) and C)
G) C) and E)

Question 8

Reliability of an overall system is a function of the reliability of the individual components of the system.

Accepted Answer

A) True 
 B)False

Question 9

The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking.

Accepted Answer

A) True 
 B)False

Question 10

Service design generally differs from product design in which of the following ways?

Accepted Answer

A)  Service design tends to focus on tangible factors.
B)  There is less latitude in detecting and correcting errors prior to delivery.
C)  There is a lesser requirement to be aware of competitors' offerings.
D)  There is less visibility to customers.
E)  There is no difference.F) A) and B)
G) C) and E)

Question 11

Applied research is the major R&D effort of business organizations because of their desire for commercial applications.

Accepted Answer

A) True 
 B)False

Question 12

Basic research is done with the expectation that discoveries will have near-term commercial application.

Accepted Answer

A) True 
 B)False

Question 13

The assessment of the environmental impact of a product or service throughout its useful life is called:

Accepted Answer

A)  flow diagramming.
B)  service blueprinting.
C)  quality function deployment.
D)  process mapping.
E)  life cycle analysis.F) A) and E)
G) A) and B)

Question 14

_____ and _____ is the essence of business organizations.

Accepted Answer

A)  Products; services
B)  Operations; supply chain management.
C)  HR; accounting.
D)  Services; operations.
E)  Product design; strategic management.F) B) and C)
G) A) and E)

Question 15

The research and development activity which starts after positive research results are available and attempts to turn these results into useful commercial applications is:

Accepted Answer

A)  basic research.
B)  applied research.
C)  development.
D)  redesign.
E)  commercial research.F) B) and C)
G) B) and E)

Question 16

Delayed differentiation and modular design are tactics for mass customization.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is least likely to result in product innovations that have near-term commercial application?

Accepted Answer

A)  process blueprinting
B)  development
C)  applied research
D)  quality function deployment
E)  basic researchF) C) and D)
G) A) and B)

Question 18

Modular design increases the costs of purchasing and controlling inventory compared to nonmodular.

Accepted Answer

A) True 
 B)False

Question 19

To save money, it is essential that designers revise the production capabilities to meet the requirements of the new products.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is a systematic approach to managing the series of changes a product goes through, from its conception, design and development, through production and any redesign, to its end of life?

Accepted Answer

A)  Cradle-to-grave assessment
B)  Life cycle analysis
C)  End-of-life programs
D)  Enterprise resource planning
E)  Product life cycle managementF) A) and B)
G) B) and E)

Exam 4: Product and Service Design

Concurrent engineering means that at least two engineers are involved in product design at the same time.

Correct AnswerverifiedShow Answer

The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking.

Correct AnswerverifiedShow Answer

Reliability of an overall system is a function of the reliability of the individual components of the system.

Correct AnswerverifiedShow Answer

Service design generally differs from product design in which of the following ways?

Correct AnswerverifiedShow Answer

What measures the fraction of time that a piece of equipment will not be down for repairs?

Correct AnswerverifiedShow Answer

In the area of product and service design, the acronym CAD refers to:

Correct AnswerverifiedShow Answer

Applied research is the major R&D effort of business organizations because of their desire for commercial applications.

Correct AnswerverifiedShow Answer

The main forces that initiate product or service design or redesign are market opportunities or threats.

Correct AnswerverifiedShow Answer

The assessment of the environmental impact of a product or service throughout its useful life is called:

Correct AnswerverifiedShow Answer

Incorporating design for disassembly principles in product design helps firms with ___________ design issues.

Correct AnswerverifiedShow Answer

_____ and _____ is the essence of business organizations.

Correct AnswerverifiedShow Answer

Under the Uniform Commercial Code manufacturers are faced with a(n) _____ in which their products carry an implication of merchantability and fitness.

Correct AnswerverifiedShow Answer

Basic research is done with the expectation that discoveries will have near-term commercial application.

Correct AnswerverifiedShow Answer

Delayed differentiation and modular design are tactics for mass customization.

Correct AnswerverifiedShow Answer

To save money, it is essential that designers revise the production capabilities to meet the requirements of the new products.

Correct AnswerverifiedShow Answer

Which of the following is least likely to result in product innovations that have near-term commercial application?

Correct AnswerverifiedShow Answer

A major benefit of computer-aided design (CAD)is the increased productivity of designers.

Correct AnswerverifiedShow Answer

Modular design increases the costs of purchasing and controlling inventory compared to nonmodular.

Correct AnswerverifiedShow Answer

Which of the following is a systematic approach to managing the series of changes a product goes through, from its conception, design and development, through production and any redesign, to its end of life?

Correct AnswerverifiedShow Answer

The research and development activity which starts after positive research results are available and attempts to turn these results into useful commercial applications is:

Correct AnswerverifiedShow Answer

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_ and _ is the essence of business organizations.

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