Question 1

Which of the following is not a factor that affects productivity?

Accepted Answer

A)  computer viruses
B)  design of the workspace
C)  use of the Internet
D)  standardizing processes
E)  product priceF) B) and C)
G) C) and D)

Question 2

The key to successfully competing is understanding what customers want and then __________ satisfy those wants.

Accepted Answer

A)  training production workers to
B)  finding suppliers who can
C)  finding the best way to
D)  designing products and services that
E)  hiring enough workers toF) D) and E)
G) A) and D)

Question 3

Tactics support established functional strategies.

Accepted Answer

A) True 
 B)False

Question 4

For firms competing in worldwide markets, conducting __________________ is more complex, since what works in one country or region might not work in another.

Accepted Answer

A)  productivity analysis
B)  environmental analysis
C)  strategy implementation
D)  sustainability analysis
E)  growth forecastingF) B) and D)
G) A) and B)

Question 5

Productivity is directly related to the ability of an organization to compete.

Accepted Answer

A) True 
 B)False

Question 6

An organization that is twice as productive as its competitor will be twice as profitable.

Accepted Answer

A) True 
 B)False

Question 7

Organizational strategy should be determined without considering the realities of functional area strengths and weaknesses since they can be changed to meet our strategy.

Accepted Answer

A) True 
 B)False

Question 8

Environmental scanning is a search for events or trends that present either threats or opportunities to the organization.

Accepted Answer

A) True 
 B)False

Question 9

Services often don't fit simple yield measurements.

Accepted Answer

A) True 
 B)False

Question 10

With regard to operations, organization strategy should, ideally, take into account:

Accepted Answer

A)  operations' strengths and weaknesses.
B)  inventory levels.
C)  labor productivity.
D)  product mix.
E)  production processes.F) None of the above
G) B) and E)

Question 11

Suppose a country's productivity was 77 in one period and 82 in the next period. What would the growth rate be?

Accepted Answer

A)  6.1.
B)  8.7.
C)  5.3.
D)  6.8.
E)  4.2.F) A) and B)
G) A) and E)

Question 12

Where a firm locates would typically not affect that firm's

Accepted Answer

A)  costs.
B)  convenience for customers.
C)  delivery times.
D)  strategy.
E)  transportation costs.F) A) and E)
G) A) and D)

Question 13

Mission statements should be as specific as possible regarding exactly how they will be accomplished.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following would be least important in the pursuit of a time-based strategy?

Accepted Answer

A)  cost minimization
B)  quick changeover times
C)  operational agility
D)  reduced complaint resolution times
E)  flexible technologyF) C) and E)
G) A) and E)

Question 15

The manager of a carpet store is trying to determine the best installation crew size. He has tried various crew sizes with the results shown below. Based on productivity, what crew size do you recommend?

Accepted Answer

A)  2
B)  3
C)  4D) All of the above
E) A) and B)

Question 16

Gourmet Pretzels bakes soft pretzels on an assembly line. It currently bakes 800 pretzels each eight-hour shift. If the production is increased to 1,200 pretzels each shift, then productivity will have increased by:

Accepted Answer

A)  50 percent.
B)  33 percent.
C)  25 percent.
D)  67 percent.E) C) and D)
F) B) and C)

Question 17

Productivity is defined as the ratio of output to input.

Accepted Answer

A) True 
 B)False

Question 18

Government statistics are a good source of data about productivity trends in the service sector.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is true?

Accepted Answer

A)  Corporate strategy is shaped by functional strategies.
B)  Corporate mission is shaped by corporate strategy.
C)  Functional strategies are shaped by corporate strategy.
D)  External conditions are shaped by corporate mission.
E)  Corporate mission is shaped by functional strategies.F) B) and C)
G) C) and D)

Question 20

Which of the following factors would tend to reduce productivity?

Accepted Answer

A)  improvements in workplace safety
B)  reductions in labor turnover
C)  more inexperienced workers
D)  reductions in the scrap rate
E)  less variety in the product mixF) C) and D)
G) A) and B)

Exam 2: Competitiveness, Strategy, and Productivity

The manager of a carpet store is trying to determine the best installation crew size. He has tried various crew sizes with the results shown below. Based on productivity, what crew size do you recommend?

Correct AnswerverifiedShow Answer

Mission statements should be as specific as possible regarding exactly how they will be accomplished.

Correct AnswerverifiedShow Answer

With regard to operations, organization strategy should, ideally, take into account:

Correct AnswerverifiedShow Answer

For firms competing in worldwide markets, conducting __________________ is more complex, since what works in one country or region might not work in another.

Correct AnswerverifiedShow Answer

Suppose a country's productivity was 77 in one period and 82 in the next period. What would the growth rate be?

Correct AnswerverifiedShow Answer

Environmental scanning is a search for events or trends that present either threats or opportunities to the organization.

Correct AnswerverifiedShow Answer

Tactics support established functional strategies.

Correct AnswerverifiedShow Answer

Productivity is defined as the ratio of output to input.

Correct AnswerverifiedShow Answer

Where a firm locates would typically not affect that firm's

Correct AnswerverifiedShow Answer

Organizational strategy should be determined without considering the realities of functional area strengths and weaknesses since they can be changed to meet our strategy.

Correct AnswerverifiedShow Answer

An organization that is twice as productive as its competitor will be twice as profitable.

Correct AnswerverifiedShow Answer

Which of the following is not a factor that affects productivity?

Correct AnswerverifiedShow Answer

Which of the following would be least important in the pursuit of a time-based strategy?

Correct AnswerverifiedShow Answer

Gourmet Pretzels bakes soft pretzels on an assembly line. It currently bakes 800 pretzels each eight-hour shift. If the production is increased to 1,200 pretzels each shift, then productivity will have increased by:

Correct AnswerverifiedShow Answer

Productivity is directly related to the ability of an organization to compete.

Correct AnswerverifiedShow Answer

The key to successfully competing is understanding what customers want and then __________ satisfy those wants.

Correct AnswerverifiedShow Answer

Which of the following is true?

Correct AnswerverifiedShow Answer

Which of the following factors would tend to reduce productivity?

Correct AnswerverifiedShow Answer

Government statistics are a good source of data about productivity trends in the service sector.

Correct AnswerverifiedShow Answer

Services often don't fit simple yield measurements.

Correct AnswerverifiedShow Answer

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