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Exam 10: Employee Motivation and Team Building

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Question 71

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Garrett Enterprise Garrett Enterprise is a well-known company that has been around for many years.However, Mr.Smith, its CEO, has noticed recently that the company is not performing up to par.He has been watching the employees closely.Mr.Smith saw that his workers do only what is required and that no one seems to go above and beyond what is necessary. He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company.Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required.The company has always tried to help its employees through various measures, but recently these measures have been unsuccessful. Mr.Smith also observed that the employees were not engaging with each other.They all seemed to be at ease with each other, but there was very little interaction.When Mr.Smith asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivated. Mr.Smith decided that things needed to change.He decided that the managers would reward only very good behaviours and punish anything that was considered bad behaviour.While this may not be the best option, Mr.Smith believes that it may work for the near future. -Refer to Garrett Enterprise.When the employees felt a sense of ownership, they must have been feeling more

A) opposition.
B) motivation.
C) discouragement.
D) caution.
E) deterrence.

F) A) and D)
G) A) and E)

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Question 72

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The piece-rate system is based on the assumption that simply paying an employee more money will increase that person's motivation.

A) True
B) False

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Question 73

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The equity theory of motivation contends that people are motivated first to achieve and then by the desire to be rewarded in direct proportion to their contributions.

Employee stock ownership plans (ESOPs) provide considerable employee incentive and increase employee involvement.

A sense of belonging is a characteristic of which need level?

The expectancy theory says that people are motivated

When Mary Smith accepted a position with Intel Corporation in Hillsboro, Oregon, she knew little about what to expect.However, all her fears soon dissolved.One week before she began, she received a thorough orientation to the company, was introduced to her coworkers, was invited to lunch daily, and was encouraged to join a company-sponsored employees' club.Xerox seems to be satisfying Mary's ____ needs.

Nathan discovers that his mortgage company's employees are working very slowly because they are afraid that, if they finish the loans they are currently processing, they will run out of work and lose their jobs.Nathan's employees are

Keith Smith's first year as parts manager for a local dealership was pretty rocky.To ensure that his subordinates would follow through on established goals, he warned them about losing their jobs.Keith's managerial attitude reflects assumptions underlying

The Army's motto to "be all that you can be" relates most closely to the ____ level of needs.

Maslow believed each level of need must be completely satisfied before an individual can advance to the next level.

The hierarchy of human needs was developed by

At Redbone Co., employees are slowly evaluated and promoted, but they stay around until retirement.Groups make decisions and take responsibility for their decisions.Company control is informal, and everyone is concerned with the general well-being of the other employees.Employees do whatever the company needs at the time rather than following a specific job track.The environment at Redbone Co.most closely aligns with

One advantage of part-time work is that it usually provides the same benefits that full-time employees receive.

IBM, Eastman Kodak, and Hewlett-Packard are organisations that emphasise long-term employment, collective decision making, individual responsibility for the outcomes of decisions, and moderately specialized career paths.These companies are examples of ____ firms.

If Dow Chemical were to emphasise achievement, recognition, responsibility, and advancement for its employees, it would be emphasising

Janna owns a jewelry shop that sells handmade jewelry.Her employees are paid a certain amount for each bracelet and necklace they produce, regardless of the amount of time it takes.This is a

Every year, Barbara and her boss sit down together and discuss what Barbara should accomplish for the next year.Barbara's boss takes time to meet with all his employees like this to motivate them to accomplish their objectives.These actions rely on

Joyce works hard and puts in many extra hours.For this, she can anticipate a pay raise, a promotion, or an expanded sales territory.However, getting a promotion is most important to Joyce.According to the useful guidelines of the ____ theory, Jim, her manager, must recognise that (1) she is putting in hard work and long hours to obtain a promotion, (2) what motivates Joyce will change over time, and (3) he must clearly show Joyce how to attain the desirable reward.

The second stage of team development, in which teams begin to develop concrete goals, is called