Question 1

To regain market share, many firms have lowered quality standards.

Accepted Answer

A) True 
 B)False

Question 2

ABC Company
ABC Company is dedicated to operations control.It holds its suppliers to the highest standards, believing there is one best way to complete their tasks.ABC has even gone so far as to incorporate the Malcolm Baldrige National Quality Award criteria into its business.Following these criteria has allowed the company to grow from a small business to a large corporation.ABC plans on going international in the next couple of years to broaden its scope.
ABC has kept up with new technologies.In fact, it has incorporated a new computer system that helps with the development of the company's products.This system has improved ABC's production dramatically.Now, ABC will be able to sell its products at a lower cost.The ABC management is dedicated to total quality management and will do whatever is necessary to maintain quality now and for the future.
-Refer to ABC Company.For ABC, using the Baldrige award criteria could result in all of the following except

Accepted Answer

A)   form utility.
B)   better employee relations.
C)   increased market share.
D)   improved profitability.
E)   higher productivity.F) A) and B)
G) None of the above

Question 3

When Nabisco introduces Oreos with half chocolate and half peanut butter cream in the middle, it is ____ its Oreos line.

Accepted Answer

A)   refining
B)   implementing
C)   extending
D)   heavily advertising
E)   applyingF) A) and B)
G) C) and D)

Question 4

Since computers have been invented, materials requirements planning (MRP) is an outdated method of controlling inventory.

Accepted Answer

A) True 
 B)False

Question 5

Product extension and refinement

Accepted Answer

A)   shorten the product life cycle.
B)   extend the product life cycle.
C)   are too costly for most firms.
D)   take place during basic research.
E)   end the product life cycle.F) C) and E)
G) A) and E)

Question 6

The executives and operations specialists for Hyster, an industrial equipment manufacturer, meet and determine the operational plan for the next two years.Two years is Hyster's

Accepted Answer

A)   planning time frame.
B)   goal outlook.
C)   operational time plan.
D)   span of operational management.
E)   planning horizon.F) C) and D)
G) B) and C)

Question 7

An auto repair shop is an example of a fixed-position layout.

Accepted Answer

A) True 
 B)False

Question 8

Trey regularly spends an entire working day ensuring that goods and services are produced in accordance with design specifications.Obviously, ____ is important in her company.

Accepted Answer

A)   product design
B)   design planning
C)   quality control
D)   inventory control
E)   operations controlF) A) and B)
G) D) and E)

Question 9

An firm crushes materials to make gravel, its only product.The gravel company has

Accepted Answer

A)   few production processes.
B)   a focus on human resources.
C)   very little utility.
D)   many production processes.
E)   a focus on financial resources.F) A) and D)
G) A) and C)

Question 10

Amara is in charge of obtaining the flour, sugar, and other ingredients needed for her employer, Baker's Café.Amara is in charge of

Accepted Answer

A)   procurement.
B)   corporate buying.
C)   purchasing.
D)   inventory control.
E)   shopping.F) C) and E)
G) D) and E)

Question 11

Which of the following statements is false?

Accepted Answer

A)   Quality and productivity have often been viewed as conflicting goals.
B)   Over the years, a number of managers have realised that quality is an essential ingredient of the good or service being manufactured.
C)   Quality has become an overall approach to doing business.
D)   For most businesses, quality costs too much money.
E)   Making products right the first time reduces many of the rejects and much of the rework.F) A) and C)
G) B) and E)

Question 12

ABC Company
ABC Company is dedicated to operations control.It holds its suppliers to the highest standards, believing there is one best way to complete their tasks.ABC has even gone so far as to incorporate the Malcolm Baldrige National Quality Award criteria into its business.Following these criteria has allowed the company to grow from a small business to a large corporation.ABC plans on going international in the next couple of years to broaden its scope.
ABC has kept up with new technologies.In fact, it has incorporated a new computer system that helps with the development of the company's products.This system has improved ABC's production dramatically.Now, ABC will be able to sell its products at a lower cost.The ABC management is dedicated to total quality management and will do whatever is necessary to maintain quality now and for the future.
-Refer to ABC Company.Based on the information provided, what type of computer system is ABC Company using?

Accepted Answer

A)   PERT
B)   Continuous
C)   CAD
D)   CID
E)   CPMF) A) and B)
G) A) and C)

Question 13

All of the managerial activities in which managers engage for the purpose of creating goods and services are known as ____ management.

Accepted Answer

A)   personnel
B)   operations
C)   production
D)   site
E)   plantF) B) and C)
G) A) and B)

Question 14

Harley-Davidson employs a method of inventory control demanding that suppliers deliver parts and raw materials to Harley's production facility just as they are needed and in exactly the right amounts.This type of inventory control is known as

Accepted Answer

A)   purchase planning.
B)   flexible manufacturing.
C)   just-in-time inventory control.
D)   PERT.
E)   supplier-based inventory control.F) None of the above
G) A) and B)

Question 15

Automation is expected to do all of the following except

Accepted Answer

A)   increase productivity.
B)   reduce manufacturing errors.
C)   simplify retooling procedures.
D)   decrease productivity.
E)   bring changes to more than half of all jobs in the next ten years.F) None of the above
G) C) and D)

Question 16

The degree to which input resources are physically changed by the conversion is referred to as the

Accepted Answer

A)   width of the conversion process.
B)   magnitude of change.
C)   depth of a conversion.
D)   number of technologies.
E)   focus of the conversion process.F) D) and E)
G) All of the above

Question 17

One primary difference between services and the production of goods is that services are consumed ____ whereas goods can be ____.

Accepted Answer

A)   one at a time; consumed more than one at a time
B)   immediately; stored
C)   intangibly; tangible or intangible
D)   later; consumed now
E)   as they are produced; special orderedF) A) and E)
G) A) and D)

Question 18

To ensure that work flows according to schedules, operations managers use a procedure called

Accepted Answer

A)   cycle control.
B)   equilibrium control.
C)   inspection.
D)   monitoring and evaluation.
E)   follow-up.F) A) and D)
G) B) and D)

Question 19

Productivity is a measure of output per unit of time per worker.

Accepted Answer

A) True 
 B)False

Question 20

Products that have been partially completed but require further processing are known as ____ inventory.

Accepted Answer

A)   raw-materials
B)   work-in-process
C)   finished-goods
D)   component-parts
E)   processed-goodsF) A) and B)
G) B) and C)

Exam 8: Products and Services

To ensure that work flows according to schedules, operations managers use a procedure called

Correct Answer
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Correct Answer
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Correct Answer
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Product extension and refinement

Correct Answer
verified

The degree to which input resources are physically changed by the conversion is referred to as the

Correct Answer
verified

Harley-Davidson employs a method of inventory control demanding that suppliers deliver parts and raw materials to Harley's production facility just as they are needed and in exactly the right amounts.This type of inventory control is known as

Correct Answer
verified

An auto repair shop is an example of a fixed-position layout.

Correct Answer
verified

The executives and operations specialists for Hyster, an industrial equipment manufacturer, meet and determine the operational plan for the next two years.Two years is Hyster's

Correct Answer
verified

An firm crushes materials to make gravel, its only product.The gravel company has

Correct Answer
verified

All of the managerial activities in which managers engage for the purpose of creating goods and services are known as ____ management.

Correct Answer
verified

Products that have been partially completed but require further processing are known as ____ inventory.

Correct Answer
verified

One primary difference between services and the production of goods is that services are consumed whereas goods can be .

Correct Answer
verified

To regain market share, many firms have lowered quality standards.

Correct Answer
verified

Productivity is a measure of output per unit of time per worker.

Correct Answer
verified

Which of the following statements is false?

Correct Answer
verified

Amara is in charge of obtaining the flour, sugar, and other ingredients needed for her employer, Baker's Café.Amara is in charge of

Correct Answer
verified

When Nabisco introduces Oreos with half chocolate and half peanut butter cream in the middle, it is ____ its Oreos line.

Correct Answer
verified

Trey regularly spends an entire working day ensuring that goods and services are produced in accordance with design specifications.Obviously, ____ is important in her company.

Correct Answer
verified

Since computers have been invented, materials requirements planning (MRP) is an outdated method of controlling inventory.

Correct Answer
verified

Automation is expected to do all of the following except

Correct Answer
verified

Exam 8: Products and Services

To ensure that work flows according to schedules, operations managers use a procedure called

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Product extension and refinement

Correct AnswerverifiedShow Answer

The degree to which input resources are physically changed by the conversion is referred to as the

Correct AnswerverifiedShow Answer

Harley-Davidson employs a method of inventory control demanding that suppliers deliver parts and raw materials to Harley's production facility just as they are needed and in exactly the right amounts.This type of inventory control is known as

Correct AnswerverifiedShow Answer

An auto repair shop is an example of a fixed-position layout.

Correct AnswerverifiedShow Answer

The executives and operations specialists for Hyster, an industrial equipment manufacturer, meet and determine the operational plan for the next two years.Two years is Hyster's

Correct AnswerverifiedShow Answer

An firm crushes materials to make gravel, its only product.The gravel company has

Correct AnswerverifiedShow Answer

All of the managerial activities in which managers engage for the purpose of creating goods and services are known as ____ management.

Correct AnswerverifiedShow Answer

Products that have been partially completed but require further processing are known as ____ inventory.

Correct AnswerverifiedShow Answer

One primary difference between services and the production of goods is that services are consumed ____ whereas goods can be ____.

Correct AnswerverifiedShow Answer

To regain market share, many firms have lowered quality standards.

Correct AnswerverifiedShow Answer

Productivity is a measure of output per unit of time per worker.

Correct AnswerverifiedShow Answer

Which of the following statements is false?

Correct AnswerverifiedShow Answer

Amara is in charge of obtaining the flour, sugar, and other ingredients needed for her employer, Baker's Café.Amara is in charge of

Correct AnswerverifiedShow Answer

When Nabisco introduces Oreos with half chocolate and half peanut butter cream in the middle, it is ____ its Oreos line.

Correct AnswerverifiedShow Answer

Trey regularly spends an entire working day ensuring that goods and services are produced in accordance with design specifications.Obviously, ____ is important in her company.

Correct AnswerverifiedShow Answer

Since computers have been invented, materials requirements planning (MRP) is an outdated method of controlling inventory.

Correct AnswerverifiedShow Answer

Automation is expected to do all of the following except

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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One primary difference between services and the production of goods is that services are consumed whereas goods can be .

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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