Question 1

Ximena is in charge of examining the quality of work in process at a furniture factory.Ximena's duty is referred to as

Accepted Answer

A)   inventory control.
B)   process control.
C)   critical review.
D)   designing.
E)   inspection.F) B) and E)
G) A) and E)

Question 2

In many cases, customers will travel farther to purchase a(n)  ____ than they would travel to purchase a(n)  ____.

Accepted Answer

A)   service; good
B)   inexpensive good; expensive good
C)   product; good
D)   good; service
E)   inexpensive service; expensive goodF) B) and E)
G) A) and D)

Question 3

The ____ is an award given to organisations that apply and are judged to be outstanding in specific managerial tasks.

Accepted Answer

A)   Total Quality Management Award
B)   Malcolm Baldrige National Quality Award
C)   Boeing Productivity Award
D)   National Quality Circle Award
E)   Horatio Alger AwardF) None of the above
G) B) and E)

Question 4

Jasper Electronics, Inc.
Jasper Electronics, Inc., is an electronics manufacturer that creates circuits for various electronic products.Currently, the company has eight locations.It prides itself on its fast production process.Ross is the newly appointed head operations manager of the company-and he is hoping to contribute to the company in a meaningful way.Ross has decided that there are several aspects of the production process that need to be changed or improved.One such aspect is quality control.He also wants to do some research to decide whether the company is moving in the right direction.In addition, he wishes to learn what other successful firms focus on so he can implement this knowledge at JEI.
-Refer to Jasper Electronics, Inc.Which of the following objectives would you advise Ross to focus on?

Accepted Answer

A)   Increasing the use of technology
B)   Increasing production costs to gain competitive position
C)   Improving the inspection process
D)   Eliminating expenses by reducing control procedures
E)   Obtaining new equipment to minimise technological expensesF) A) and B)
G) A) and C)

Question 5

All of the activities involved in obtaining required materials, supplies, and parts from other firms are called

Accepted Answer

A)   inventory scheduling.
B)   purchasing.
C)   operational planning.
D)   scheduling.
E)   product design.F) D) and E)
G) A) and C)

Question 6

Firms that produce only a small number of products tend to have

Accepted Answer

A)   more but smaller manufacturing facilities.
B)   only one manufacturing facility.
C)   fewer and smaller manufacturing facilities.
D)   fewer but larger manufacturing facilities.
E)   more and larger manufacturing facilities.F) A) and E)
G) A) and D)

Question 7

Apple satisfies consumers' needs for powerful, lightweight, easy-to-use laptops by converting assorted software routines, hardware devices, and miscellaneous parts into portable computers.By doing this, Apple is creating

Accepted Answer

A)   consumer demand.
B)   market control.
C)   technological dependence.
D)   form utility.
E)   production efficiency.F) B) and E)
G) A) and B)

Question 8

Which of the following products is most likely to require a fixed-position layout?

Accepted Answer

A)   Automobile
B)   Canoe
C)   Clothing
D)   Yacht
E)   ComputerF) C) and E)
G) A) and D)

Question 9

Because customer preferences must be considered, ____ play an important role in product-line decisions.

Accepted Answer

A)   marketing managers
B)   production managers
C)   human resources managers
D)   financial managers
E)   first-line supervisorsF) A) and C)
G) A) and B)

Question 10

Gio is in charge of making sure the raw steel brought into her company's factory is turned into high-quality bearings for sale to customers.Gio is a(n)  ____ manager.

Accepted Answer

A)   marketing
B)   operations
C)   productivity
D)   middle
E)   financeF) A) and B)
G) D) and E)

Question 11

Tom's Toothpicks and Don's Doghouses both use lumber as the major input in their conversion processes.Although the input is the same for each factory, the ____ of the conversion process varies greatly between the two.

Accepted Answer

A)   catalyst
B)   focus
C)   impetus
D)   magnitude
E)   capacityF) C) and D)
G) B) and C)

Question 12

The term magnitude is used to describe the number of production processes that are used to produce products or services.

Accepted Answer

A) True 
 B)False

Question 13

When Dell decided to produce and market an affordable personal computer, it had to consider a number of issues: what the computer would look like, where and how it would be produced, what options it would include, and so on.Supplying answers to these questions is part of

Accepted Answer

A)   operational planning.
B)   basic research.
C)   applied research.
D)   design planning.
E)   scheduling.F) B) and D)
G) A) and D)

Question 14

Sneider, an exercise equipment manufacturer with multiple facilities, has a system that not only controls inventory but also monitors quality, sales, and the inventory of suppliers.This is a(n)  ____ system.

Accepted Answer

A)   ERP
B)   just-in-time inventory
C)   MRP
D)   just-in-time
E)   CADF) A) and B)
G) D) and E)

Question 15

Purchasing personnel need not worry about a tiny difference in price when a large quantity is being bought.

Accepted Answer

A) True 
 B)False

Question 16

____ is a disciplined approach that relies on statistical data and improved methods to eliminate defects from a firm's products and services.

Accepted Answer

A)   Six Sigma
B)   Quality Magic
C)   CAM
D)   The Total Management Programme
E)   CADF) C) and E)
G) A) and C)

Question 17

During the period after World War II, the United States was the most productive country in the world for approximately ____ years.

Accepted Answer

A)   Five
B)   Ten
C)   twenty
D)   thirty
E)   fiftyF) A) and E)
G) A) and D)

Question 18

Since ISO 9000 quality standards were developed in Switzerland and affect only European firms, they don't apply to firms in the United States doing business in Europe.

Accepted Answer

A) True 
 B)False

Question 19

All of the following options are available to a firm when capacity exceeds demand except to

Accepted Answer

A)   lay off workers and shut down a portion of the facility.
B)   operate on a shorter work week.
C)   produce other goods or services.
D)   sell unused facilities.
E)   give away some of the products to selected customers.F) D) and E)
G) A) and D)

Question 20

In a shoe manufacturing plant, all shoes undergo the same operations in the same sequence.The shoes flow from one workstation to the next.This is a(n)  ____ layout.

Accepted Answer

A)   output
B)   fixed-position
C)   product
D)   process
E)   work-cellF) A) and B)
G) B) and D)

Exam 8: Products and Services

Purchasing personnel need not worry about a tiny difference in price when a large quantity is being bought.

Correct Answer
verified

Apple satisfies consumers' needs for powerful, lightweight, easy-to-use laptops by converting assorted software routines, hardware devices, and miscellaneous parts into portable computers.By doing this, Apple is creating

Correct Answer
verified

Firms that produce only a small number of products tend to have

Correct Answer
verified

Sneider, an exercise equipment manufacturer with multiple facilities, has a system that not only controls inventory but also monitors quality, sales, and the inventory of suppliers.This is a(n) ____ system.

Correct Answer
verified

All of the following options are available to a firm when capacity exceeds demand except to

Correct Answer
verified

Tom's Toothpicks and Don's Doghouses both use lumber as the major input in their conversion processes.Although the input is the same for each factory, the ____ of the conversion process varies greatly between the two.

Correct Answer
verified

When Dell decided to produce and market an affordable personal computer, it had to consider a number of issues: what the computer would look like, where and how it would be produced, what options it would include, and so on.Supplying answers to these questions is part of

Correct Answer
verified

____ is a disciplined approach that relies on statistical data and improved methods to eliminate defects from a firm's products and services.

Correct Answer
verified

Which of the following products is most likely to require a fixed-position layout?

Correct Answer
verified

The ____ is an award given to organisations that apply and are judged to be outstanding in specific managerial tasks.

Correct Answer
verified

Correct Answer
verified

Gio is in charge of making sure the raw steel brought into her company's factory is turned into high-quality bearings for sale to customers.Gio is a(n) ____ manager.

Correct Answer
verified

During the period after World War II, the United States was the most productive country in the world for approximately ____ years.

Correct Answer
verified

All of the activities involved in obtaining required materials, supplies, and parts from other firms are called

Correct Answer
verified

In a shoe manufacturing plant, all shoes undergo the same operations in the same sequence.The shoes flow from one workstation to the next.This is a(n) ____ layout.

Correct Answer
verified

Because customer preferences must be considered, ____ play an important role in product-line decisions.

Correct Answer
verified

In many cases, customers will travel farther to purchase a(n) than they would travel to purchase a(n) .

Correct Answer
verified

Ximena is in charge of examining the quality of work in process at a furniture factory.Ximena's duty is referred to as

Correct Answer
verified

The term magnitude is used to describe the number of production processes that are used to produce products or services.

Correct Answer
verified

Since ISO 9000 quality standards were developed in Switzerland and affect only European firms, they don't apply to firms in the United States doing business in Europe.

Correct Answer
verified

Exam 8: Products and Services

Purchasing personnel need not worry about a tiny difference in price when a large quantity is being bought.

Correct AnswerverifiedShow Answer

Apple satisfies consumers' needs for powerful, lightweight, easy-to-use laptops by converting assorted software routines, hardware devices, and miscellaneous parts into portable computers.By doing this, Apple is creating

Correct AnswerverifiedShow Answer

Firms that produce only a small number of products tend to have

Correct AnswerverifiedShow Answer

Sneider, an exercise equipment manufacturer with multiple facilities, has a system that not only controls inventory but also monitors quality, sales, and the inventory of suppliers.This is a(n) ____ system.

Correct AnswerverifiedShow Answer

All of the following options are available to a firm when capacity exceeds demand except to

Correct AnswerverifiedShow Answer

Tom's Toothpicks and Don's Doghouses both use lumber as the major input in their conversion processes.Although the input is the same for each factory, the ____ of the conversion process varies greatly between the two.

Correct AnswerverifiedShow Answer

When Dell decided to produce and market an affordable personal computer, it had to consider a number of issues: what the computer would look like, where and how it would be produced, what options it would include, and so on.Supplying answers to these questions is part of

Correct AnswerverifiedShow Answer

____ is a disciplined approach that relies on statistical data and improved methods to eliminate defects from a firm's products and services.

Correct AnswerverifiedShow Answer

Which of the following products is most likely to require a fixed-position layout?

Correct AnswerverifiedShow Answer

The ____ is an award given to organisations that apply and are judged to be outstanding in specific managerial tasks.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Gio is in charge of making sure the raw steel brought into her company's factory is turned into high-quality bearings for sale to customers.Gio is a(n) ____ manager.

Correct AnswerverifiedShow Answer

During the period after World War II, the United States was the most productive country in the world for approximately ____ years.

Correct AnswerverifiedShow Answer

All of the activities involved in obtaining required materials, supplies, and parts from other firms are called

Correct AnswerverifiedShow Answer

In a shoe manufacturing plant, all shoes undergo the same operations in the same sequence.The shoes flow from one workstation to the next.This is a(n) ____ layout.

Correct AnswerverifiedShow Answer

Because customer preferences must be considered, ____ play an important role in product-line decisions.

Correct AnswerverifiedShow Answer

In many cases, customers will travel farther to purchase a(n) ____ than they would travel to purchase a(n) ____.

Correct AnswerverifiedShow Answer

Ximena is in charge of examining the quality of work in process at a furniture factory.Ximena's duty is referred to as

Correct AnswerverifiedShow Answer

The term magnitude is used to describe the number of production processes that are used to produce products or services.

Correct AnswerverifiedShow Answer

Since ISO 9000 quality standards were developed in Switzerland and affect only European firms, they don't apply to firms in the United States doing business in Europe.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

In many cases, customers will travel farther to purchase a(n) than they would travel to purchase a(n) .

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified