Question 1

Which of the following statements about accountability is false?

Accepted Answer

A)   Managers create accountability.
B)   Managers delegate accountability.
C)   Accountability is the obligation of the worker.
D)   Creating accountability is a step in the delegation process.
E)   Managers are accountable for tasks they assign.F) B) and E)
G) A) and C)

Question 2

Citibank has one group of loan officers who handle consumer loans and another group who work in the commercial loan area.Grouping work units this way is known as departmentalisation by

Accepted Answer

A)   function.
B)   customer.
C)   product.
D)   specialty.
E)   location.F) B) and D)
G) C) and D)

Question 3

When a manager has few subordinates, a narrow span of management exists.

Accepted Answer

A) True 
 B)False

Question 4

Authority and ____ are synonymous terms.

Accepted Answer

A)   power
B)   responsibility
C)   duty
D)   delegation
E)   accountabilityF) A) and C)
G) C) and D)

Question 5

A disadvantage of the matrix structure is that

Accepted Answer

A)   people have more work to do because they are assigned to special projects in addition to their regular tasks.
B)   the quality of work decreases due to project teams' lack of attention to regular job duties.
C)   employees' supervisors change, which can cause confusion.
D)   teams may be too decentralised and incapable of making a decision.
E)   employees have to report to more than one supervisor, which can cause confusion about who is in charge of certain situations.F) B) and C)
G) A) and B)

Question 6

A basic difference between line managers and staff managers is that line managers have ___ which staff managers rarely have.

Accepted Answer

A)   authority
B)   expertise
C)   decision-making skills
D)   experience
E)   responsibilityF) B) and C)
G) A) and D)

Question 7

The number of workers who report directly to one manager is called

Accepted Answer

A)   authority.
B)   accountability.
C)   responsibility.
D)   the span of management.
E)   centralisation.F) B) and E)
G) All of the above

Question 8

All large firms maintain complete and detailed organisation charts because it is important to maintain a clear line of authority.

Accepted Answer

A) True 
 B)False

Question 9

In which of the following types of organisations would managers have the greatest opportunity for advancement?

Accepted Answer

A)   One with a tall organisational height
B)   One that is small and located regionally
C)   One that typically offers managers a wide span of control
D)   One with a flat organisational height
E)   One that is departmentalised by functionF) A) and B)
G) C) and E)

Question 10

Accountability is the power within an organisation to accomplish an assigned job or task.

Accepted Answer

A) True 
 B)False

Question 11

Committees and task forces represent ____ groups within an organisation, whereas employee bowling teams and gatherings represent ____ groups.

Accepted Answer

A)   staff; line
B)   formal; informal
C)   staff; staff
D)   informal; formal
E)   line; staffF) None of the above
G) A) and B)

Question 12

The more complex and uncertain a company's environment, the more likely it is that the company will

Accepted Answer

A)   decentralise the organisation.
B)   have a split between decentralised and centralised decision making.
C)   centralise the organisation.
D)   increase the span of control, thus increasing the number of employees on board.
E)   decrease the span of control, thus decreasing the workforce.F) A) and E)
G) A) and D)

Question 13

The two types of corporate culture that have low levels of sociability among employees are

Accepted Answer

A)   networked and communal.
B)   fragmented and networked.
C)   family and communal.
D)   mercenary and networked.
E)   fragmented and mercenary.F) A) and D)
G) B) and E)

Question 14

Dramatic Expressions
Dramatic Expressions is a home decorating company that sells many different household accessories ranging from candles to entertainment centres.Wanda is the CEO of the company.She feels that there is not enough specialisation within the company and wants to organise the business in a different way.Wanda thinks that the company would be more effective if it were to switch to a new way of organisation.For example, there could be a manager in charge of the candles, a different manager in charge of the entertainment centres, and so on.
Another issue that Wanda wants to resolve is that of delegation.She believes that if she could improve her delegating, employees would feel more empowered and want to go above and beyond what they are required to do.There are certain reasons that Wanda has a hard time delegating to others, but she is confident that the problem will be overcome if she works on it.
-Refer to Dramatic Expressions.What could be a possible reason for Wanda not wanting to delegate work?

Accepted Answer

A)   The employee was unreliable.
B)   The employee was not a likable individual.
C)   The employee was well-organised.
D)   The work involved strict planning.
E)   The work took place in an undesirable venue.F) None of the above
G) C) and D)

Question 15

Galvin Corporation provides institutional food facilities with bread and other baked goods.The company does not actually produce or market the bread, and it has very few employees, most of whom are top executives or clerical workers.Galvin Corporation has a ____ organisational structure.

Accepted Answer

A)   Matrix
B)   line-and-staff
C)   Network
D)   informal
E)   lineF) A) and B)
G) D) and E)

Question 16

The most appropriate, short-term committee to provide a recommendation for a health care benefit plan for a medium size corporation would be a task force.

Accepted Answer

A) True 
 B)False

Question 17

After years of research, theorists have decided that the optimal span of management is one manager per twenty employees.

Accepted Answer

A) True 
 B)False

Question 18

___ culture is represented by friendship, commitment, and high focus on performance.

Accepted Answer

A)   Corporate
B)   Mercenary
C)   Networked
D)   Fragmented
E)   CommunalF) A) and C)
G) D) and E)

Question 19

Dana is assigned to create a training programme for newly hired mortgage loan officers.She has the ____ to complete this assignment.

Accepted Answer

A)   authority
B)   Delegation
C)   Network
D)   responsibility
E)   accountabilityF) C) and E)
G) None of the above

Question 20

Corporate culture has little real influence on the performance of a firm.

Accepted Answer

A) True 
 B)False

Exam 7: Flexibility Within the Organisation

After years of research, theorists have decided that the optimal span of management is one manager per twenty employees.

Correct Answer
verified

Corporate culture has little real influence on the performance of a firm.

Correct Answer
verified

A disadvantage of the matrix structure is that

Correct Answer
verified

The most appropriate, short-term committee to provide a recommendation for a health care benefit plan for a medium size corporation would be a task force.

Correct Answer
verified

The number of workers who report directly to one manager is called

Correct Answer
verified

Correct Answer
verified

In which of the following types of organisations would managers have the greatest opportunity for advancement?

Correct Answer
verified

Galvin Corporation provides institutional food facilities with bread and other baked goods.The company does not actually produce or market the bread, and it has very few employees, most of whom are top executives or clerical workers.Galvin Corporation has a ____ organisational structure.

Correct Answer
verified

All large firms maintain complete and detailed organisation charts because it is important to maintain a clear line of authority.

Correct Answer
verified

A basic difference between line managers and staff managers is that line managers have ___ which staff managers rarely have.

Correct Answer
verified

Committees and task forces represent groups within an organisation, whereas employee bowling teams and gatherings represent groups.

Correct Answer
verified

Dana is assigned to create a training programme for newly hired mortgage loan officers.She has the ____ to complete this assignment.

Correct Answer
verified

Authority and ____ are synonymous terms.

Correct Answer
verified

The two types of corporate culture that have low levels of sociability among employees are

Correct Answer
verified

___ culture is represented by friendship, commitment, and high focus on performance.

Correct Answer
verified

The more complex and uncertain a company's environment, the more likely it is that the company will

Correct Answer
verified

When a manager has few subordinates, a narrow span of management exists.

Correct Answer
verified

Accountability is the power within an organisation to accomplish an assigned job or task.

Correct Answer
verified

Citibank has one group of loan officers who handle consumer loans and another group who work in the commercial loan area.Grouping work units this way is known as departmentalisation by

Correct Answer
verified

Which of the following statements about accountability is false?

Correct Answer
verified

Exam 7: Flexibility Within the Organisation

After years of research, theorists have decided that the optimal span of management is one manager per twenty employees.

Correct AnswerverifiedShow Answer

Corporate culture has little real influence on the performance of a firm.

Correct AnswerverifiedShow Answer

A disadvantage of the matrix structure is that

Correct AnswerverifiedShow Answer

The most appropriate, short-term committee to provide a recommendation for a health care benefit plan for a medium size corporation would be a task force.

Correct AnswerverifiedShow Answer

The number of workers who report directly to one manager is called

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In which of the following types of organisations would managers have the greatest opportunity for advancement?

Correct AnswerverifiedShow Answer

Galvin Corporation provides institutional food facilities with bread and other baked goods.The company does not actually produce or market the bread, and it has very few employees, most of whom are top executives or clerical workers.Galvin Corporation has a ____ organisational structure.

Correct AnswerverifiedShow Answer

All large firms maintain complete and detailed organisation charts because it is important to maintain a clear line of authority.

Correct AnswerverifiedShow Answer

A basic difference between line managers and staff managers is that line managers have ___ which staff managers rarely have.

Correct AnswerverifiedShow Answer

Committees and task forces represent ____ groups within an organisation, whereas employee bowling teams and gatherings represent ____ groups.

Correct AnswerverifiedShow Answer

Dana is assigned to create a training programme for newly hired mortgage loan officers.She has the ____ to complete this assignment.

Correct AnswerverifiedShow Answer

Authority and ____ are synonymous terms.

Correct AnswerverifiedShow Answer

The two types of corporate culture that have low levels of sociability among employees are

Correct AnswerverifiedShow Answer

___ culture is represented by friendship, commitment, and high focus on performance.

Correct AnswerverifiedShow Answer

The more complex and uncertain a company's environment, the more likely it is that the company will

Correct AnswerverifiedShow Answer

When a manager has few subordinates, a narrow span of management exists.

Correct AnswerverifiedShow Answer

Accountability is the power within an organisation to accomplish an assigned job or task.

Correct AnswerverifiedShow Answer

Citibank has one group of loan officers who handle consumer loans and another group who work in the commercial loan area.Grouping work units this way is known as departmentalisation by

Correct AnswerverifiedShow Answer

Which of the following statements about accountability is false?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Committees and task forces represent groups within an organisation, whereas employee bowling teams and gatherings represent groups.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified