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An organization's most important resource is its ____ resources.


A) material
B) human
C) financial
D) information
E) technical

F) A) and B)
G) A) and E)

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How would a manager decide which of several alternative solutions to choose as a course of action for the firm?

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A manager would decide which of several ...

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The leadership style advocating that a leader makes all decisions and tells subordinates what to do and how to do it is called _____.


A) laissez-faire
B) participative
C) democratic
D) existential
E) authoritarian

F) A) and B)
G) D) and E)

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A manager with strong conceptual skills is able to think well in concrete terms.

A) True
B) False

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Financial managers create and manage the systems that convert resources into goods and services.

A) True
B) False

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What are two components that are crucial to the effectiveness of a total quality management program?

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Two components that are crucial to the e...

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The investment decisions of many traders on Wall Street in the early 2000s led to the downfall of several investment companies, demonstrating that employee goals were not aligned with company goals.This indicates a failure of which basic managerial function?


A) planning
B) organizing
C) leading
D) motivating
E) controlling

F) A) and B)
G) D) and E)

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Managers who must be familiar with the Equal Employment Opportunity Commission regulations are ____ managers.


A) financial
B) operations
C) marketing
D) administrative
E) human resources

F) B) and D)
G) A) and C)

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Middle managers occupy the management level that falls between the operating employees and first-line managers.

A) True
B) False

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In what ways does leading differ from motivating?

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Leading and motivating are two distinct ...

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When JCPenney first decided to sell its merchandise online, the manager in charge of the process had to hire a technical staff to create the website, gather other resources necessary for the project, and ensure the site would be introduced in an effective and efficient manner.This is a description of the manager's ____ function.


A) planning
B) organizing
C) goal-setting
D) motivating
E) controlling

F) A) and B)
G) B) and E)

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At Silver Paper's company meeting in August, the owner states that the company will increase its sales of Christmas cards by 50 percent over last year's sales.This statement is called a(n) _____.


A) goal
B) mission
C) strategy
D) objective
E) tactical plan

F) None of the above
G) A) and D)

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It is important for a manager to understand the ____ of subordinates in order to encourage effective performance.


A) control needs
B) leadership skills
C) standards
D) financial needs
E) motivations

F) A) and D)
G) B) and E)

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Describe the style of the democratic leader.

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The democratic leadership style, also kn...

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IBM's principal reason for existing is to earn a profit for its shareholders.The means by which IBM does this is through the manufacture of computers.These two statements describe, respectively, IBM's _____.


A) strategy
B) mission
C) policy
D) tactical plan
E) control process

F) B) and C)
G) C) and D)

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Which of the following statements is false?


A) Managers often work more than forty hours a week.
B) Managers are responsible for coordinating the organization's resources.
C) Under the government wage regulations, managers must be paid overtime for work in excess of forty hours a week.
D) To be effective, managers must lead and motivate.
E) Typically, the number of hours a manager works increases as he or she moves up the corporate ladder.

F) B) and C)
G) C) and D)

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____ resources are used to meet obligations to investors and creditors.


A) Tangible
B) Intangible
C) Material
D) Financial
E) Human

F) A) and D)
G) All of the above

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The manager of a McDonald's restaurant is an example of a(n) ____ manager.


A) top
B) operations
C) middle
D) first-line
E) administrative

F) B) and D)
G) None of the above

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Entrepreneur, disturbance handler, resource allocator, and negotiator are all ____ roles of a manager.


A) interpersonal
B) informational
C) conflictional
D) authoritative
E) decisional

F) A) and B)
G) None of the above

Correct Answer

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When the management of a large grocery store heard that Super Wal-Mart might be coming to town, they developed alternative courses of action they could take if their competitive landscape changed.What type of plan did they develop?


A) strategic
B) objective
C) contingency
D) tactical
E) operational

F) B) and C)
G) C) and E)

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